Customer Service Associate
Resume:
VANESSA
THOMAS
****************@*****.***
Columbus, MS 39701
SKILLS
Visual Inspections
Standards Compliance
Protective Equipment Knowledge
Scheduling and Planning
Food Preparation
Recipe Standardization
Food Safety
Food Selection
Task Prioritization
Cleaning and Sanitizing
Time Management
Fast Food Experience
Proper Storage Procedures
Computer Skills
Kitchen Equipment Operation
EDUCATION
Mary Holmes College
West Point, MS
Associate of Science: Administrative Assistance And Secretarial Science
Honor Roll {at Graduation} 3.43 GPA
Relevant Coursework: Management & Marketing
Daymar College - Clarksville [Online]
Clarksville, TN
Some College (No Degree): Healthcare Management
Dean's List 2014
3.53 GPA
PROFESSIONAL SUMMARY
Experience in various Workplaces as well as working with people from different backgrounds and personalities.
Strong points are the enjoyment of meeting and interacting with others in a positive light. Also, have a strong work ethic, self-motivated, and have a desire to learn new things.
WORK HISTORY
Healthcare Services Group - COOK/DIETARY AIDE
Starkville, MS • 06/2022 - 07/2022
Served meals to residents in accordance with established schedules and dietary procedures.
Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
Maintained strict levels of cleanliness for tables, floors and prep areas.
Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Delivered nourishment and supplements to nurse station for distribution to specific residents.
Roses Express - CUSTOMER SERVICE ASSOCIATE
Columbus, MS • 03/2022 - 05/2022
Processed up to 100+ customers' transactions daily, focused on customer satisfaction.
Informed customers about special promotions and provided detailed information for various products.
Maintained clean personal appearance, modeled store's outfits when working in clothing department settings, and wore uniforms per company policy.
Answered customer telephone calls promptly to avoid on-hold wait times.
Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Family Members - PERSONAL IN-HOME CAREGIVER
Columbus, MS • 06/2007 - 01/2015
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Administered prescribed medications under direction of physician.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Increased medication and medical terminology knowledge through research and continuing education.
Administered medication as directed by physician.
Followed nutritional plans to prepare optimal meals.
Provided transportation and appointments management.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Handled incoming mail, bills and invoices and completed appropriate actions.
Replaced bandages, dressings and binders to care for wounds and encourage healing.
Entrusted to handle confidential and sensitive situations in professional matter.
Transported clients to and from medical appointments with safety and efficiency.
Monitored clients' overall health and well-being and noted significant changes.
Guided patients to the restroom to support bladder and bowel relief requirements.
Maintained the entire family's schedule and organized events.
Identified needs and coordinated plans for travel and out-of-town functions.
Laundered items, changed sheets, and made beds to keep patients' bedrooms clean.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
Assisted with daily living activities, running errands, and household chores.
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