Customer Service Barista

Rachelle Herrera

Chicago, IL *****

*****************@*****.***

(708) 676 - 5988

A Team player with a strong desire to learn, exercise good leadership skills, independent judgment, discretionary thinking, creativity and be able to work in a fast-paced environment. Strong knowledge of Microsoft Office. Strong time-management skills and attention to detail. Ability to communicate in a professional, accurate, and clear manner with internal & external stakeholders.

Work Experience

Senior Universal Banker

Byline Bank - Chicago, IL August 2017 to September 2022

As the Senior Universal Banker, I was responsible for conducting teller and cash vault transactions in an accurate and timely manner

I provided sales and servicing of all bank products and services, working with the operations and sales team to achieve deposit, business, and consumer relationship growth while providing operational support and exceptional customer service

Greeting customers and directing incoming calls and emails to appropriate staff.

Accurately processing transactions and new account openings in a timely and professional manner.

Constantly looked for ways to improve processes that will improve the customer’s experience and communicate those ideas to Branch Management and other staff

Assessing and handling retail customers’ banking needs and obtaining and processing customer/account information, including cash handling.

Opened and serviced accounts and identified any cross-selling opportunities for new and existing customers.

Called on potential or existing customers to develop new business by promoting our bank’s services and products, with the goal of expanding relationships and bank profitability.

Displayed exceptional customer service and sales skills and maintain a professional attitude.

Maintained accuracy and compliance in all account documentation.

Minimized risk of losses, including cash differences and other controllable losses.

Maintained current knowledge of all Federal and State laws and regulations, along with the Bank’s policies and procedures.

Processed teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.).

Processed and validated accuracy of coin and currency amounts related to incoming and outgoing cash shipments.

Working knowledge of banking regulatory requirements.

Knowledgeable about a wide variety of retail bank products and administrative support.

Made sound judgments regarding customer service and risk to the bank, effectively balancing both. Understood when to escalate a problem or situation to management for resolution.

Continued to look for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent customer service.

Barista/Cashier

Sodexo - Chicago, IL April 2015 to August 2017

Managed cash registers by taking payments and processing credit card payments, managed food inventory and supplies

ensured cleanliness of kitchen by following sanitation guidelines

prepared drink and food items by ensuring both its quality and quantity.

Aide/Accountant-Kept payroll records of employees

MSBL Enrichment -

Chicago, IL

September 2013 to April 2015

answered phones; the scorebook keeper for Chicago State University and Kennedy King College basketball teams; and sent teacher's aide upon request.

Education

B.A. in Accounting

Purdue University Global -

Indianapolis, IN

August 2020 to Present

Associate of Applied Science in Accounting

Fox College -

Bedford Park, IL

December 2013

Skills

Childcare

Barista Experience

QuickBooks

Barista Experience

Payroll

Banking

Accounting

General Ledger Accounting

Financial services

Cash handling

Customer service

Additional Information

Skills: Computers: QuickBooks Pro, Microsoft Windows, Word, Excel, Access, PowerPoint, and Outlook

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