Service Tech Customer

IN oc a*

**********@*****.*** 662-***-**** Myrtle, MS 38650

Summary

lam great with customer service.

Have a positive additude

If someone is having a bad day will always do my best to cheer them up.

Good at problem solving.

Able to multi task when needed

Skills

* Team leadership and collaboration * Team contribution

* Clinical team collaboration * Provided exemplary coaching to all department

* Team coordination and collaboration employees, realizing a successful increase in success

and team morale.

* Team leadership strength

Experience

Co Team Leader Diversity Vuteq - New Albany, MS 01/2016 - Current

Help other team members in there day to day work. Fix any problems that may come up. Check to make sure the

correct orders for shipments are going out. Greating drivers as they come in. Also scaning the orders going out in

the trucks. Labling the shipments that need to go out.

Overnite Produce Stocker Walmart -New Albany, MS 03/2009 - 09/2015

Made sure all old product was removed and new product was put out. Checking dates making sure everything

rotated correctly. cleaning sections each night of the department. Receiving a truck order and breaking it down in

the cooler. Also speaking with customers them with what they needed.

Dispatcher Ken's Beverage Inc. - Plainfield, I 09/1997 - 07/2007

* Quickly determined locations and needs of all hourly callers to accurately send a service tech for assistance.

* Trained all new employees on accurate triaging and dispatching procedures while personally handling daily

calls.

* Set schedules, implemented new policies and worked with managers to optimize operational procedures and

establish clear objectives.

* Maintained current knowledge of all personnel in field and all completed deliveries or delays.

* Accurately and efficiently responded to over all daily requests.

* Kept detailed and updated records of calls in physical and electronic databases.

* Managed daily delivery and work schedules to maximize coverage.

* Answered customer requests with information about product availability, shipping information and status

updates.

Monitored dispatch board and adjusted calll priorities regularly based on caller needs.

Oversaw investigation and resolution of customer and vendor issues.

Improved customer satisfaction by finding creative solutions to problems.

Worked closely with team members to deliver project requirements, develop solutions and meet deadiines.

Collaborated with others to discuss new opportunities available.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

* Answered calls on the first ring to answer customer questions. Also handled all radio calls for the service techs

when they called.

Education and Training

Plainfield High School Plainfield, IL

High School Diploma

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