Senior Technical Trainer

SANDRA STIVALET

SAN DIEGO, CA *********@*****.*** 619-***-****

Senior Technical Trainer

Exceptionally personable, motivated, determined, training and sales professional with relevant experience in client relations, project management with the ability to speak in small and large group settings. Accomplished in writing training documentation, corporate end-user training, developing and conducting TTT (Train The Trainer) materials. Skilled in building new and lasting relationships, and developing partnerships using effective communication methods. Key areas of expertise include:

● End User Training

● Technical Training

● Designed course work and

development

● Classroom, Virtual and “one

to one” coaching

● Effective Communications

● Relationship Building

● Presentation Skills

● Client Success Specialist

● Subject Matter Expert

● Learning and Development

● Instructional Design

PROFILE

Professional demeanor and a reputably positive, goal directed and organized administrator, highly adaptable in any environment. Focused, confident, driven, energized and self-motivated, yet thrives in team settings virtually or in person. Keen insight into the needs and views of others, ability to listen, identify issues or problem areas, and form innovative acknowledged solutions.

CAREER HISTORY

COGNIZANT TECHNOLOGY San Diego, CA

Senior Technical Trainer 2019 – Present

Experienced Senior Technical Trainer delivering customized training for clients, using facilitation and training skills that meet and exceed requirements of the adult learner in both classroom and remote learning settings.

● Design, develop and deliver desk level procedures, job aids, PowerPoint, curriculum with new or updated graphics, illustrations and verbiage as well as with video recordings to improve the quality and usability of the recording or documentation from start to finish.

● Consistently collaborate with Subject Matter Experts (SME), Consultants, Project Managers along with cross functional stakeholders.

● Lead training via classroom setting, virtual (Web Ex, Zoom, and Microsoft Teams) face to face with client, as well as VILT while using the ADDIE model (Analyze, Design, Develop, Implement and Evaluate) to create effective training materials.

● Create and deliver assessments via soft copy, hard copy, interactive games, Microsoft Forms/Quizzes which have a scoring system to verify the participants’ competencies and the passing of the completion criteria. Consistently received feedback, evaluation and satisfaction scores of 5 out of 5.

● Performed classroom and remote training for a large scale rollout for Jack In The Box Restaurants for North America. Focused on different organizational modules such as Organizational Setup, Dashboard & Workflows, Forecasting, Labor Scheduling, Zipclock, Timekeeping, Posting Payroll and Human Resources.

● Train QNXT, an Enterprise web based Claims processing system with modules and portals that include Members, Providers, Health Plans, Benefit Plans, Contracts, Fee Schedules, Policies, Premiums, Claims, Sponsors, Utilization Management. Markets targeted are Commercial, Individual, Medicare, Medicaid, Consumer-Directed Health and Specialty via virtual instructor led training (VILT) for internal and external clients.

● Develop major technical updates for large Healthcare Organizations such as Parkland Health Center and Dignity Health.

● Experience with Datanet, Onvida, QNXT operations, Microsoft Forms, Sharepoint, Learning Management System LMS-Schoox, XYLEME and Microsoft Teams.

KYOCERA DOCUMENT SOLUTIONS San Diego, CA

2 SANDRA STIVALET

Senior Account Specialist 2016 – 2019

Actively participate in prospecting and acquiring new business opportunities, building and maintaining client relationships using advanced interpersonal communication skills and strategic analysis of their infrastructure.

● Develop, train, create and customize assessments and present proposals to executive level clientele, within the healthcare, education, faith based and engineering verticals. As the primary point of contact, tasked with ensuring the trust and support of on-going business.

● Lead weekly meetings with engineers and clients in the field to take care of existing and future customer business needs with Capital Equipment. Customize documentation for clients to simplify the needs of their product delivery, via marketing materials, proposals, and technical documentations.

● Ensure all objectives, metrics and new business targets are met; including long-term and time sensitive goals for the corporation are met. Performing B2B sales in every industry. Communicate professionally with a wide range of technical and non-technical customers to empower them within our product

● Consistently exceeding sales quotas, and over-achieving in product expansion efforts (currently 143% over quota).

● Responsible for targeting prospective customers, and provide direction on logistics, preparation, planning and development of online and printed marketing materials.

● Collaborate with Regional Sales Managers to develop business plans to ensure business processes are properly deployed with capital equipment, and that the Corporation’s brands are properly presented in all client engagements.

● Utilize interpersonal communication skills to leverage existing relationships and to acquire new clients and/or vendors.

RICOH AMERICAS CORPORATION San Diego, CA

Sr. Technical Trainer 2000 – 2016

Managed strategic accounts, including major deployments at Fortune 500, financial, nonprofit, government, healthcare, real estate, legal, faith based, and architectural organizations.

● Designed high-level online technical presentations and training materials on document management solutions and key competitive advantages. Created job aids, curriculum from start to finish with technical procedures as well as for end user training using the ADDIE model (Analyze, Design, Develop, Implement and Evaluate).

● Worked closely with vendors and C level Executives to develop local strategies and business plans, to increase revenue in the healthcare, education, legal, hospitality, faith based organizations and government vertical markets. Motivated to do business to business sales and relationships with capital equipment.

● Demonstrated the value in Ricoh’s hardware and software solutions’, Select appropriate training methods or activities

(e.g. simulations, mentoring, on-the-job training, professional development, web x’s classes)

● Developed sales training programs and customer marketing plans that included private events (e.g., technology shows) special events and trade shows.

● Involved with the San Diego Employee Council since 2012 as Co-Chair to the Vice President. Awards and Accomplishments

Kyocera 143% over quota ( July 2019), Kyocera 171% over quota ( June 2019), Kyocera 167% over quota ( May 2018), Kyocera 487% over quota ( September 2018), Kyocera 162% over quota ( October 2018), Kyocera 254% over quota ( April 2017)

Ricoh- Sr. Software Design Engineer of the Month (October 2014), Ricoh- Sr. Software Design Engineer of the Quarter (3rd Quarter, 2014), Ricoh- Sr. Software Design Engineer of the Month (December 2014),Ricoh- Sr. Software Design Engineer Award of the Year 2015 for “going over plan and beyond.” EDUCATION AND PROFESSIONAL DEVELOPMENT

San Diego State University, B.A., Journalism, San Diego, CA Emphasis in Public Relations, Minor in Spanish

A+, Security+, CTT+ and Strata IT – Certified CompTIA, San Diego, CA AHM250- AHIP certified (2021) San Diego, CA

Six Sigma White & Yellow Belt - AGIPE San Diego, CA Bilingual - Spanish - English

TECHNICAL SKILLS Proficient in Salesforce, Sherpa, SharePoint, Microsoft Teams, Social Media,, MS Office, Word, Excel, PowerPoint, eCopy PDF Pro, Snagit, Microsoft 365, Gmail, Outlook, Lotus Notes and LinkedIn Sales Navigator.

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