NOELLE C. BAKER

**** ****** ***** ***, **********, CA 95828

Phone: 916-***-****

Email: adsudu@r.postjobfree.com

OBJECTIVE

To obtain a position where I can demonstrate professional etiquette and courtesy when interfacing with customers.

Resolve patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action.

Handles Inbound/Outbound phone calls, emails and text referrals.

Assess customer’s needs and promote company products and services.

EMPLOYMENT HISTORY

Customer Service Representative – CSR 08/2021- Present.

Centene Healthnet – Wollborg Michelson

Responds to inbound calls.

Assist members with bill payments.

Reviews medical claims for members and providers.

Provides policy and service information.

Resolves customers complaints.

Transfers calls to appropriate departments.

Customer Service Representative – CSR 03/2021- 07/2021.

California Department of Public Health – Covid-19 Project / The Panther Group– Sacramento, CA

Responds to inbound calls.

Answers general questions related to Covid-19.

Performs customer service surveys do document callers needs for CDPH.

Provides policy and service information.

Resolves customers complaints.

Transfers calls to appropriate departments.

Administrative Assistant 07/2017- 05/2020

Disability Support Programs & Services, Cosumnes River College - Sacramento, CA

First point of contact for students visiting the disability center.

Responsible for answering phone calls and routing to the appropriate person/department.

Schedule and confirm counseling appointments for students.

Maintain, file, and make copies of confidential student paperwork.

Facilitate and proctor exams for students who require special accommodations.

Cashier 10/2016 - 01/2018

Bed Bath and Beyond – Sacramento, Ca.

Provided excellent customer service by greeting customers as they entered/exited the store.

Assisted customers with all of their purchases.

Responsible for handling register transactions including cash and credit purchases.

Ensured that each transaction ran smoothly and was completed in a timely manner.

Administrative Assistant 06/2015 - 05/2016

Ultimate Staffing; EGIA: Electric & Gas Industries Association, Young Minney & Corr, LLP. – Sacramento, Ca.

Updated company contact information including address, website, phone, and fax number.

Contacted companies to verify the information on file was correct and up-to-date.

Calls were monitored and recorded for quality assurance to ensure best business practices.

Answered phones and directed calls to the appropriate lawyer.

Greeted clients as they entered the law firm.

Package Handler 02/2015 - 06/2015

United Parcel Service. – Sacramento, Ca.

Lifted, lowered and maneuvered packages onto a conveyor belt for transportation through the warehouse where they would later be sorted.

Followed safety procedures and protocol to ensure the safety of my body and surroundings while on duty.

Airport Operations Crew Member 05/2013 - 01/2014

JetBlue Airways - Francisco, CA

Made reservations for customers planning to travel on the aircraft.

Checked customers in for their flight

Assisted customers to make sure the process went as smoothly as possible prior to the departure of their flights.

Used an in-house database system "Sabre" to carefully track reservations.

Worked at the departure gates to prepare the aircraft and prep customers for departure.

Flight Attendant 02/2008 – 08/2011

Air Wisconsin Airlines - New York, NY

Provided exceptional customer service.

Ensured the safety and comfort of all passengers on board by attending to their needs.

Prepared the aircraft cabin with supplies and maintained cleanliness of the aircraft while

on board.

EDUCATION & TRAINING

High School Diploma 06/2004

Valley High School - Sacramento, CA

Certificate of Completion 10/2005

The Airline Academy - Daytona Beach, FL

AA/AS

Associates of Liberal Arts & Mathematics / General Science 2012-2020

Cosumnes River College & Sacramento City College – Sacramento, CA

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