Customer Service

ACACIA HENDRICKS

**** ***** ***** **********, ** 43701 740-***-**** ****************@*****.***

SUMMARY

Highly motivated worker with extensive customer service experience. Creative, professional, and able to communicate well with others. Very diverse skill set and the desire to learn new things and to be a valuable team player.

WORK EXPERIENCE

Estimator/Administration/Cement Mason Smooth Site Concrete LLC

August 2019 to Present

Estimated prospective jobs, kept detailed records of all projects/finances, and worked closely with clients to ensure their total satisfaction. Kept inventory, ordered concrete and materials, rented equipment, and purchased tools and all supplies as needed. Created and maintained websites, social media, and advertising. Typed documents, forms, contracts, and change orders. Prepared job sites by measuring, building and setting forms, grading, digging, and installing stone. Utilized power tools and heavy equipment as needed. Installed and finished concrete using concrete finish tools.

Food Prep/Salad Bar Attendant Golden Corral

April 2011 to November 2017

Consistently prepared vegetables for various recipes by cutting, chopping, and measuring. Maintained a clean, appealing salad bar. Delivered excellent customer service; assisted other employees when needed. As Crew Leader, was responsible for training new employees.

Food Prep/Baker/Buffet Attendant Ponderosa

January 2007 to June 2010

Assisted with preparing food for buffet and salad bar, maintaining a clean and appealing variety of food. Baked and prepared all desserts. Assisted other employees when needed,and consistently delivered excellent customer service.

Server/Bartender The Billiard Club/Pub 161

July 2006 to December 2006

Prepared alcoholic beverages and food for customers, maintained a clean and sanitary bar, kitchen, and dining area. Handled payments, and worked with musicians and bands to ensure their safety, comfort, and security.

Server Tumbleweed

January 2005 to July 2006

Took accurate orders for food and beverages and made sure that every customer received an appetizing meal. Collaborated with other employees to deliver an exceptional dining experience. Used POS for orders, maintained a clean and sanitary environment, and took payments.

Cashier Marc’s

March 2004 to December 2004

Scanned and bagged items for customers, handled payments, stocked shelves, and worked in a team to make sure that every customer had a smooth and pleasant shopping experience. Maintained a clean store and assisted in creating visually pleasing displays of merchandise.

EDUCATION

Zane State College

Degree in progress

Associate of Applied Business

GPA 4.0

Newark Catholic High School

High School Diploma, Class of 1999

GPA 3.8

SKILLS

●Creative problem solver who can easily adapt to any environment

●Able to take orders and follow directions

●Can communicate easily with anyone - from coworkers, clients, and superiors

●Trustworthy and reliable

●Able to take constructive criticism

●Empathetic and sympathetic when dealing with clients or customers with issues/complaints

●Enthusiastic and supportive team player

●Excellent math and grammar skills

●Proficient with Microsoft Word, Powerpoint, and Excel

●Experience using POS, cash registers, and other office equipment

●Knowledgeable about SafeServ, OSHA standards, and other safety procedures

●Experience using power tools, concrete finish tools, and some heavy equipment

●Desire to learn new things and help others

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