Customer Service Agent

KR

KAREN REYES

***************@*****.*** 702-***-**** Los Angeles, CA 90008

Diligent Customer service agent offering 10+ years record in customer support and strong aptitude for working with liĴle supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Personable Customer Service Agent provides dedicated support for CRM. High-level customer service over more than 10 years for answering queries and assisting troubleshooting. Outgoing, efficient demeanor with capacity to multi-task at high levels to maintain client satisfaction. Cheerful administrative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Energetic and reliable, well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers. Account Management

CRM

Customer Service

Inbound Customer Service

Touchpoint Contact center Las Vegas,

NV

Customer Service Agent

05/2016 - 08/2020

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Managed high-volume of inbound and outbound customer calls. Asked probing questions to determine service needs and accurately input information into electronic systems.

Reviewed customer account information to determine current issues and potential solutions.

Made outbound calls to obtain account information. DMA Financial Las Vegas, NV

Administrative Assistant

03/2008 - 10/2012

Updated details in company database by keying in customer contacts and delivery dates.

Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Directed customer communication to appropriate department personnel. Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Manual Arts Senior High School Los Angeles, CA

Summary

Skills

Experience

Education and Training

High School Diploma

06/1998

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