LaVonda Wright

**** **** ***** ****

Baltimore, MD 21239

H: 410-***-**** / C: 410-***-****

adsud2@r.postjobfree.com

OBJECTIVE

To obtain a challenging and rewarding position in which my professional experience and interpersonal and organizational skills will be utilized as an asset in a setting conductive to growth and knowledge enhancement.

EDUCATION

Trident Technical College, Charleston SC 1984

Major: Data Entry

Columbia Junior College, Columbia, SC 1983

Data Processing / Awarded Associate of Art Degree

Lake Clifton Senior High School, Baltimore, MD 1981

Major: Business Education, Graduated

EXPERIENCE

Toyota Financial Services –Dealer Funding-East 2016- Present

Position:Contract Analyst

Manage the contract and audit process for multiple Toyota and Lexus Dealerships in the Eastern Region

Partner with management to streamline the contract funding process

Review contracts and credit applications for completeness, accuracy, and fraudulent activity

Analyze contract rates and service charges to ensure they are aligned with retail and leasing programs and purchasing policy

Cultivate relationships with dealers

Utilize Field Operating Policies and Procedures and Desk Guides as a resource to maintain the highest degree of compliance for each contract

Partner with the Resolution Team to ensure successful and timely communications and resolution activity for dealers

Central Atlantic Toyota-Glen Burnie, MD 1993 to 2016

Position: Parts Research Analyst

PRA’s support & provided technical support to 140 dealers

Assisted dealers with stock orders

Provided exemplary customer service to all dealers

Loaded part numbers into the system and provided inventory control assistance.

Created Inventory Dealer Daily backorder reports

Brand Precision Services, INC- Baltimore, MD 1992 to 1993

Position: Secretary/Account payable

Prepared payroll for all employees

Administered employee benefits packages: handled paperwork for all new hires; prepared all DOT safety and workman’s compensation reports

Handled Accounts payable/ typed memorandums, letters & reports

Scheduled appointments

Handled and prioritized heavy call volume

Andmor Leasing & Rentals- Baltimore, MD 1987 to 1989

Position: Secretary/ Rental agent

Prepared and processed accident claims forms

Typed memorandums, letters, and reports

Quoted policy rates to new customers

Entered new data in the system for new policy holders and collected policy payments

References upon request

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