Computer Operator Customer Service

Barry L Taylor

**** *. ***** ****

Oklahoma City, Oklahoma 73127

405-***-**** (c)

E-Mail:**************@*****.***

PROFESSIONAL PROFILE

A highly motivated individual seeking to leverage excellent organizational and communication skills, with solid superior customer service experience.

COMPUTER SKILLS

IBM (HOD) Host on Demand Window 98/2000/XP NS Elite Window NT Lotus Notes 6.5 WordPerfect 5.1, 11.0

Dynacomm Elite PCOM Microsoft Word/Excel/PowerPoint SOFTWARE APPLICATIONS

TP Monitor INTERCOMM COM-PLETE

NETVIEW CONTROL-D INFOMAN

VPS. TPVP, MVS SDSF, TSO, JES2, CICS CONTROL M

EMPLOYMENT EXPERIENCE

CNI (Chickasaw Nation Industries)

Datacom Sciences Incorporated

Modern Technology Systems, Incorporated - Oklahoma City, OK Mike McClellin, Supervisor - 405-***-**** Various Positions Held: 12/1995 to 2012

Help Desk Specialist/Information Center, CSC (Customer Support Center) Representative, Ice-Man Mainframe Production Control Specialist, Computer Operator III

● Operate ICE-MAN mainframe attached consoles/terminals on TSO P210 platform to activate/inactivate, monitor FAA controller's, remotes lines, nodes, etc.

● Initiate Information Center participation for ICE-MAN Disaster Recovery Exercises (verifying connectivity links status, application availability, track problem occurrences for future efficiency, etc.)

● Log detailed problem reporting through INFOMAN and track system changes by answering phone calls from all modals of DOT

● Utilize Software AG COMPLETE'S 1 -9 from ICE-MAN mainframe attached terminal to activate printers, terminals and communication problems

● Monitor system spool utilization in NETVTEW from MVS mainframe attached console

● Start/stop/restart jobs and processes manually in SDSF or through Control-R at direction of technical or application support personnel and coordinate batch job submission when necessary

● Initiate contact and coordinate with system software administrators, staff and MSP (Mainframe Service Provider) to resolve abnormal job termination

● Identify hardware/software problems that contribute to Ice-Man mainframe response time, application availability, etc. (CPU usage. Spool percentage, etc.)

● Document and initiate request in Kintana (problem reporting application) for each Delphi call received after normal working hours, escalate requests as necessary while communicating with technical support staff

● Execute console commands to start, cancel, restart adabas's and job processes as required. (SDSF, ADABAS, CICS, COM-PLETE, Comrol-M, Control-D, etc.)

● Execute print jobs on 4635 XEROX Laser and 6262 IBM Impact printers by issuance of MVS commands from mainframe attached consoles

● Operate MVS mainframe attached console for system monitoring and activation of network communication lines, controllers and printers

● Operate 3480 IBM and 4670 StorageTek tape drives from MVS mainframe attached console.

● Proficient in operating IBM mainframe attached terminal to monitor, reset and activate system controllers, connectivity lines and printers

● Train new employees for Information Center, Production Control, CSC responsibilities, procedures & duties.

(Delphi, Kintana, HOD, Lotus Notes, etc.)

Taylor (Page 2)

Datacom Sciences, Incorporated (Aeromedical Certification Division) - Oklahoma City, OK CLERICAL III CODER 04/1994 -12/1995

● Utilized Com-Plete to verify, update and maintain Airmen Records through AMCS and Comprehensive Airmen Information System

● (ADD MORE BULLETS OF DUTIES YOU PERFORMED)

CAREER ACCOMPLISHMENTS

● Personal Best Certificate in support of AMI-200A (Aircraft Registration System) – 1996

● Promoted to Computer Operator 111 – 1997

● Recognition for contribution to FAA CORN mainframe program – 1997

● Recognized as Graveyard Shift Lead – 2002

PROFESSIONAL TRAINING

● OATS Training – 1993

● CARS Application training – 1996

● How to Deliver Exceptional Customer Service – 2000 EDUCATION

GED Certificate – 2008

References Available Upon Request

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