Customer Service Representative
Resume:
LAURIE MILLER
Moses Lake, WA **837
253-***-**** cell
*************@*****.***
Career objective: Leveraging my nearly 30 years of leadership and team building, customer service and transportation experience in a positive way that will be beneficial in my role. I thrive in a challenging, fast paced environment to achieve and maintain the goals set forth by both myself and the company.
EXPERIENCE
Customer Service Manager/National Account Representative
June 2006-July 2022
Heartland Express/Gordon Trucking Inc.
Tacoma/Pacific, WA
Manage national accounts/customers to satisfy on time delivery goals
Accept EDI load tenders and manually enter loads when needed
Maintain positive open lines of communication with customers on many levels
Gather key market intelligence
Review weekly customer scorecards for accuracy and contact customers to resolve any discrepancies
Solicit customers when capacity allows / obtain rates for customer needs / customer retention
Communicate service issues with customers / provide communication regarding loads / ETA’s
Consult with customers to formulate action plans for any issues or projects that arise
Create and generate spreadsheets daily for the purpose of tracking data for customers and inter office needs
Create, generate and send billing spreadsheet to customer daily to eliminate billing discrepancies
Communicate with drivers daily regarding customer load information and confirm timely deliveries to customers
Reconcile trailer reports
Schedule appointments via phone / email / multiple websites
Update directions / routing
Regional Customer Service Representative
May2000-June June 2006
Gordon Trucking Inc.
Pacific, WA
Day to day customer contact within the Operations Department.
Communicate with customers by phone & e-mail.
Work closely with Regional Coordinator to assist in management of a specific geographical area.
Interact with customers, suppliers & their traffic departments arranging shipments & resolving discrepancies.
Responsibilities: Customer Service, customer communication, order entry, yield/profit management, customer retention & gathering market intelligence.
Answering multi-line phone system.
Efficient in Excel, Word, Lotus Notes, AS400, multiple customer scheduling, load tracking & load tendering websites
Traffic Coordinator
April 1997-May 2000
Seattle Iron & Metals Corporation
Seattle, WA
Coordinate, document and bill all railcar, truck, intermodal and ocean container movement for approximately 500 shipments per month.
Negotiate freight rates and audit all freight bills.
Interact with customers, suppliers and their traffic departments arranging shipments and resolving discrepancies.
Generate Sales Contracts, Bills of Ladings and Invoices.
Produce spreadsheets that tract shipments and production.
Answering multi-line phone system.
Efficient in Excel, Word, Outlook, Scrap ware, Shared Logic and the Internet.
Certified Weigh master.
Oberto Sausage Company, Kent, WA
October 1996-April 1997
Office Assistant/Reception
American Recycling Corporation, Spokane, WA
November 1993-July 1996
Senior Administrative Assistant/Customer Service
*Certified Weigh master
Regency Park Care Center, Spokane, WA
October 1988-March 1992
Certified Nurses Aide
Attended with daily needs of residents.
*Employee of the month
K. & L. Manufacturing Company, Inc., Spokane, WA
April 1984-January 1987
Power Sewing Machine Operator
*Consistently met or exceeded production quotas
EDUCATION
Trend College, Spokane, WA
Diploma in Medical Office Essentials, 1993
Worked in placement office while attending school
SouthCrest Care Center, Spokane, WA
Received certification for Certified Nurses Aide in 1988
PROFESSIONAL ATTRIBUTES
Excellent communication skills with co-workers, drivers, customers & the general public.
Ability to work with team members and handle tasks independently.
Highly motivated to learn new skills pertaining to the job.
Highly self-motivated, professional in appearance, dedicated, honest and punctual.
Contact this candidate