LAURIE MILLER

**** * ****** **

Moses Lake, WA **837

253-***-**** cell

adsuct@r.postjobfree.com

Career objective: Leveraging my nearly 30 years of leadership and team building, customer service and transportation experience in a positive way that will be beneficial in my role. I thrive in a challenging, fast paced environment to achieve and maintain the goals set forth by both myself and the company.

EXPERIENCE

Customer Service Manager/National Account Representative

June 2006-July 2022

Heartland Express/Gordon Trucking Inc.

Tacoma/Pacific, WA

Manage national accounts/customers to satisfy on time delivery goals

Accept EDI load tenders and manually enter loads when needed

Maintain positive open lines of communication with customers on many levels

Gather key market intelligence

Review weekly customer scorecards for accuracy and contact customers to resolve any discrepancies

Solicit customers when capacity allows / obtain rates for customer needs / customer retention

Communicate service issues with customers / provide communication regarding loads / ETA’s

Consult with customers to formulate action plans for any issues or projects that arise

Create and generate spreadsheets daily for the purpose of tracking data for customers and inter office needs

Create, generate and send billing spreadsheet to customer daily to eliminate billing discrepancies

Communicate with drivers daily regarding customer load information and confirm timely deliveries to customers

Reconcile trailer reports

Schedule appointments via phone / email / multiple websites

Update directions / routing

Regional Customer Service Representative

May2000-June June 2006

Gordon Trucking Inc.

Pacific, WA

Day to day customer contact within the Operations Department.

Communicate with customers by phone & e-mail.

Work closely with Regional Coordinator to assist in management of a specific geographical area.

Interact with customers, suppliers & their traffic departments arranging shipments & resolving discrepancies.

Responsibilities: Customer Service, customer communication, order entry, yield/profit management, customer retention & gathering market intelligence.

Answering multi-line phone system.

Efficient in Excel, Word, Lotus Notes, AS400, multiple customer scheduling, load tracking & load tendering websites

Traffic Coordinator

April 1997-May 2000

Seattle Iron & Metals Corporation

Seattle, WA

Coordinate, document and bill all railcar, truck, intermodal and ocean container movement for approximately 500 shipments per month.

Negotiate freight rates and audit all freight bills.

Interact with customers, suppliers and their traffic departments arranging shipments and resolving discrepancies.

Generate Sales Contracts, Bills of Ladings and Invoices.

Produce spreadsheets that tract shipments and production.

Answering multi-line phone system.

Efficient in Excel, Word, Outlook, Scrap ware, Shared Logic and the Internet.

Certified Weigh master.

Oberto Sausage Company, Kent, WA

October 1996-April 1997

Office Assistant/Reception

American Recycling Corporation, Spokane, WA

November 1993-July 1996

Senior Administrative Assistant/Customer Service

*Certified Weigh master

Regency Park Care Center, Spokane, WA

October 1988-March 1992

Certified Nurses Aide

Attended with daily needs of residents.

*Employee of the month

K. & L. Manufacturing Company, Inc., Spokane, WA

April 1984-January 1987

Power Sewing Machine Operator

*Consistently met or exceeded production quotas

EDUCATION

Trend College, Spokane, WA

Diploma in Medical Office Essentials, 1993

Worked in placement office while attending school

SouthCrest Care Center, Spokane, WA

Received certification for Certified Nurses Aide in 1988

PROFESSIONAL ATTRIBUTES

Excellent communication skills with co-workers, drivers, customers & the general public.

Ability to work with team members and handle tasks independently.

Highly motivated to learn new skills pertaining to the job.

Highly self-motivated, professional in appearance, dedicated, honest and punctual.

Contact this candidate