Sharise Verdine

Gaithersburg, MD *****

267-***-**** * adsucq@r.postjobfree.com

Disabled Veteran – 10-point

PROFILE

Professional Customer/Account Services Specialist with a Bachelor’s degree in Religion, and an Associate’s degree in Communication. Currently working full time while also a full-time student working towards a Bachelor’s degree in Organizational Leadership. Expert experience in ensuring streamlined, effective office operations in all of my positions, including my 14 years as a business owner where I developed strategic and short-term plans, prioritized work, coordinated and managed all marketing and financial aspects of the business, maintained strict financial and administrative records, interacted effectively with customers, and carried out all HR functions. Proven ability to carry out a multitude of financial and administrative duties simultaneously, on time, within budget, and with excellence.

EXPERIENCE

Account Services Specialist Mar 2018 – present

Aetna, Rockville, MD

40 hours per week - Annual Salary: $42,000

●Manage accounts for both internal and external customers. Prioritize work to ensure the most serious concerns/issues are handled quickly and effectively.

●Build and maintain positive rapport with customers using attentive listening and clear oral communication skills to respond quickly and accurately to inquiries, administer the renewal process, and resolve a myriad of financial issues.

●Acquire and verify information is factual and complete (by navigating multiple databases and websites) in order to ensure an accurate determination of eligibility.

●Input verified data, and organize, maintain, track and analyze financial spreadsheets and reports.

●Conduct in-depth research and analyses to detect and resolve issues and respond to customer billing/commission inquiries.

●Coordinate with other Specialists to work as a team to resolve complex financial issues.

●Process paperwork to enroll and/or terminate insurance, as requested.

●Coordinate with provider offices on a daily basis to provide determination for allowing or denying authorizations.

●Resolve a variety of issues pertaining to the Electronic Data Interchange system using keen attention to detail and analytical skills.

●Type a variety of financial and other reports, correspondence, memoranda, etc. using MS Office Suite – ensure proper grammar, format, context, etc.

Personal Care Giver Nov 2010 – Mar 2018

America’s Home Health, Philadelphia, PA

20 hours per week - Annual Salary: $20,000

●Managed client schedules to ensure appointments were addressed timely.

●Monitored health through vitals and reported symptoms.

●Tracked and managed client’s plans and administered detailed treatment plans.

Lead Trainer & Customer Service Representative Sept 2006 – Sept 2012

Nutrisystem Inc., Horsham, PA

40 hours per week - Annual Salary: $48,000

●Managed and coordinated the daily activities of the Customer Support team.

●Developed/prioritized work schedules, and organized the workflow for ultimate efficiencies.

●Conducted formal training on administrative procedures and work requirements for all new staff members.

●Counseled and trained customers, and resolved issues and disputes, as needed.

Customer Service Representative Aug 2004 – Aug 2006

Bank of America, Inc., Horsham, PA

40 hours per week – Annual Salary: $38,000

●Entered, tracked and maintained financial accounts and customer records.

●Ensured customer claims and inquiries were handed quickly and accurately. Followed up to ensure customer satisfaction.

●Identified and resolved customer problems by collecting pertinent information, determining root cause of issue and instituting useful resolutions.

●Provided expert information to members and providers pertaining to benefits and eligibilities.

●Created and typed a variety of reports used by management for decision-making.

●Independently conducted training for new employees and assisted Training Manager in conducting classroom training, demonstrations, on-the-job training meetings, conferences, and workshops.

●Greeted customers, responded to calls or directed to appropriate staff member.

●Typed correspondence, memoranda, and a variety of reports, ensuring proper grammar, format, context, spelling, etc.

Business Owner Mar 1993 – Aug 2004

Home Daycare, Tacoma, WA

45 hours per week - Annual Income: $50,000 average

●Developed business and marketing plans and goals. Designed positions, recruited, hired, trained, mentored, and carried out the full range of supervisory duties.

●Wrote policies, developed a Code of Conduct handbook, and successfully resolved employee and/or customer conflicts and issues.

●Developed tracking system for collecting, managing, tracking and analyzing business expenses.

●Maintained organized files, set up and managed payroll, prepared business taxes and maintained accurate bookkeeping.

Human Resources Specialist/Intelligence Analyst Sept 1989 – Mar 1993

U.S. Army, Ft. Carson, CO

40 hours per week – Annual Salary: $40,000

●Counseled employees pertaining to personnel policies, benefits, time & attendance, travel orders, career goals, training opportunities, and administrative procedures for utilizing automated travel and time and attendance systems.

●Managed Army retention program.

●Processed personnel actions and forms and assisted with staffing programs.

●Prepared, researched and maintained a database of programs and personnel actions.

●Acquired, verified, processed and maintained personnel files and documentation.

●Developed tracking system to maintain accuracy and efficiency in ensuring appropriate paperwork was received.

●Conducted analyses, processing and distribution of strategic and tactical intelligence.

●Held a Top Secret Clearance from 1990-1995

OTHER EMPLOYMENT

Business Owner Month 2015 to present

Shareese’s Pieces, Home-based business

Hours per week: 15-20 * Annual Income: $20,000

●Carry out the full functions of a Business Owner of a fashion jewelry business.

●Develop strategic business plan and goals. Create and execute marketing strategies focused on achieving those goals.

●Manage and track income and expenditures.

EDUCATION

Bachelor’s degree in Organizational Leadership

Eastern University, St. David’s, Pennsylvania

Anticipated Spring 2020

Bachelor’s degree in Religion

New Testament Christian College, Graham, WA

May 1999

Associate’s degree in Communication Studies

Community College of Philadelphia, Philadelphia, PA

May 2017

COMPUTER SKILLS

National Electronic Attachment * Paychex * Self-Insured Retention

EPIC Electronic Medical Records * Enterprise Solutions * Emdeon

MS Office Suite (Word, Excel, PowerPoint, Access, Outlook, Project)

Dental Connect Electronic Explanation of Benefits (eEOB)

OTHER PROVEN SKILLS

Leadership * Management * Customer Service * Teamwork * Goal-Oriented

Time Management * Attention to Detail * Problem Solver * Effective Trainer

Adobe Acrobat * Typing >40 wpm

AFFILIATIONS

Member and Professional Speaker, Speaklife Speaker’s Association

Speak to women worldwide about getting away from domestic violence and other traumatic, unhealthy situations and teach them how to turn pain into purpose.

AUTHOR

Self-Published Author of the book, “From Mancation to Matrimony”

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