President Operations Customer Service

Tim Juul, PMP

***.****@*****.*** 813-***-**** linkedin.com/in/timjuul

Vice President Operations Food Service Workforce Management Project / Program Management (PMP)

Results-oriented, creative professional with outstanding accomplishments overseeing food and beverage and retail operations including multi-location leadership experience. Total commitment to superior customer service and proven ability to build strong customer loyalty. Track record of significant increases in revenue and EBITDAR. Known for exceptional leadership, training and development, teambuilding, and mentoring capabilities. Exceptional servant-leader with reputation as key influencer, problem solver, and mentor. Success managing large capital renovations and systems implementations. Key promoter of diversity and inclusion, exploiting engagement to unlock latent potential in teams.

Key Qualifications

Program Management Leadership Development Data Analysis Training Systems Development

Talent Management Strategic Planning Budgeting Labor Relations Branding And Marketing Analysis

Facilities Management Computer System Administration Contract Negotiations Servant Leadership

Diversity and Inclusion Associate Engagement

Airport Industry Career Path

Reef Global (Miami, FL)

Vice President Operations 4/2022-9/2022

Development and Operational lead for first ever “Virtual Kitchen’ experience in airports.

Managed multiple critical phases in the development, launch and successful execution of the first “Virtual Kitchen” in an airport space, including conceptualization of service style, configuration and technical integration of virtual ordering and delivery, development, collection and analysis of critical data points.

HMSHost (Bethesda, MD)

Vice President Operations (San Diego, CA) 6/2018-1/2021

Total operational oversight for 16 locations and over 300 restaurants and retail outlets with an annual budget more than $500 million.

Oversaw all aspects of company’s operations in the western US including budgeting and forecasting, development of subordinate management teams, maintaining productive relationships with 13 local unions, capital improvements and maintenance of equipment and implementation of brand and company strategies and initiatives.

Highlighted Project: Responsible for teams of up to 400 managers and over 6,000 associates, spanning multiple properties and brands. Under my leadership, our region posted the highest associate engagement scores in our organization as measured using the Gallup Engagement Index and lead the organization in EBITDA margin growth for two consecutive years.

Program Highlight: Conceptualized, designed and executed Starbucks transaction Incentive resulting in a 12% increase in transactions

Vice President Operations & Labor Optimization (Bethesda, MD) 2/2015-6/2018

Served as Program Lead for company labor initiatives.

Managed all phases of new workforce management systems and software including creation of a business case, vendor negotiations, system design and testing, development of management and associate training platforms, and change management and sustainability plan for successful implementation in over 100 work sites.

Featured Program: Served as PMO and Program lead for Kronos Workforce Management system design and implementation. I lead multiple teams with diverse capabilities through all critical phases of this major software implementation including vendor selection and contract negotiation, system configuration and testing, development of training systems and final implementation of system to over 100 worksites and 32,000 end users resulting in improved revenue forecasting and labor scheduling and creating over $7MM in net annual EBITDA increases.

Senior Director of Operations (Tampa, FL) 5/2004-2/2015

Total operational oversight of 52 restaurants within the Tampa, Ft. Myers, and Sarasota Airports with an annual budget more than $100 million.

Directed budget planning and administration; strategic sales and marketing planning for airport restaurants; responsibility for sales, accounting, human resources, loss prevention, maintenance, and operations departments; establishment and management of relationships with airport and airline officials; community outreach and sustainability efforts.

Key Project: Creator of enterprise-wide food donation program that resulted in 2 million meals donated annually. I lead the pilot effort to donate unsold pre-packaged food to a local food bank. I created the standards for food preparation and collection and created the process to harvest an organizational tax benefit that resulted in a savings of over $700,000.

General Manager (Cleveland, OH) 9/1999-5/2004

Operational oversight of 21 restaurants within Cleveland Hopkins International Airport Airports with an annual budget more than $20 million.

Directed a complete operational reconstruction for an account in jeopardy. Complete overhaul of leadership team, business processes and logistics. Achieved positive cash flow within 6 months of assuming responsibility. Duties included budget planning and administration; strategic sales and marketing planning for airport restaurants; responsibility for sales, customer service, accounting, human resources, loss prevention, maintenance, and operations departments.

Highlighted Project: Operational oversight on complete renovation of restaurant program in CLE. Oversaw capital budget of $12MM and critical development path for construction and enablement of 12 new restaurant spaces.

Education

Eckerd College (St. Petersburg, FL) 5/2015

Bachelor of Arts with distinction in Business Management

Certifications

Project management Institute 2/2021

Project Management Professional (PMP)

Volunteer Activities and Organizations

Member Board of Advisors, HMSHost Foundation 5/2016-2/2019

Member, Board of Advisors, The First Tee of Tampa Bay. 6/2014-10/2016

Vice President, The Rita and Harry Goldberger Foundation 1/2018-present

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