Customer Service Systems Operator

ANDRE WILLIAMS

(Tel) 312-***-****

Chicago, Illinois 60616

****************@*****.***

www.iwillfound.service-cdm.org

SUMMARY

Experienced Logistician and certified PBUSE Property Accountability Systems Operator. Motivated self-starter experienced with supply chain management and the ability to prioritize. Seeking a dynamic and diverse work-environment where I can contribute my energy, team-building abilities, and leadership skills. Also find a position that can enhance my customer service skills.

WORK EXPERIENCE

03/2016 to Current Perfect Print

● Own and supervises a printshop

● Supervises 6 employees

● Providing grade A Customer Service and providing the community with all its custom printing.

● Maintain quick book and annual reportings.

● Kept financial balance and maintain supplies.

05/2012 to 09/2014 Airserv (O’Hare Airport Chicago)

● Cart Driver

● Driving thru the airport picking passengers up from the gate transporting them to their next gate location.

● Providing great customer service and support to passengers flying thru Chicago Ohare airport.

● Recognized as head cart driver and best positive mailed in customer service survey every month I was there.

7/2007 to 3/2012, Logistics Property Manager, U.S. Army, Fort Drum NY

● Supervised Logistics Team as a Logistician Specialist and Team Leader in all matters relating to Army Supply and Property Accountability Systems

● Maintained hand-receipts (primary), and files with accompanying documentation as directed by the Accountable Officer and IAW applicable guidance

● Processed property transactions using manual or automated forms on special equipment

● Cataloged all unit property utilizing SLAMIS p

● Maintained current records on individuals authorized to initiate property transactions and prepared and processed accountability adjustment documents per the IAW AR 735-5.

● Provided monthly feeder data, analysis data, and workload data to the Accountable Officer

● Provided support to Units during mobilizations/demobilization missions and conducted inventories as required to validate property book records at property book level, unit level Following Property Book Officer Approval

● Initiated request for adding, change, or deletion of Inactive UIC or DODAC from Logistics Information Warehouse (LIW and SAARS)

● Maintained 100% property accountability of property valued at over 418 million dollar on the Standard Property Book Systems.

● Performs highly technical function in development of automated data and analysis systems or formulation of logistics policy and procedures.

● Provided planning coordinating, evaluation, and integrating logistics actions required to support subordinates Army units

● Supervised asset visibility that resulted in 9 million dollars of savings for the division Volunteer & Community Work

Iwill Foundation - Executive Chairmen

Dusuable County Coalitions

Jose De Diego Academy School

Juvenile Detention Center

President of PTO Board

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EDUCATION AND TRAINING

Phoenix University Online Degree - 2010

Wendell Phillips Academy High School - 2005

U.S. Army Unit Supply Course and Management/Supervisor Training Property Book, Unit Supply Enhanced (PBUSE) Certification – 2008 U.S. Army Warrior Leaders Course – 2009

Ethics Training for Acquisition Technology and Logistics Course – 2009 DOD Government Purchase Card Course – 2010

Transport Management Coordinator Course – 2011

Topographic Surveyor Course – 2010

Basic Enlisted Professional Development Course – 2010 U.S. Army Structured Self Development Course – 2012 DAU Acquisitions 101 – 2010

Customer Service Certificate -06/2012,07/2012,08/2012,09/2012,10/2012,11/2012,12/2012,

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