Data Associate Customer Service

Annamalai S

************@*****.*** https://www.linkedin.com/in/annamalai-s-02413897

SUMMARY

Seeking a position in challenging, dynamic and growth stimulating environment to utilize my skills through a continuous learning process and provide meaningful solutions to the organization in achievement of their goals and objectives and attain long term personal and career growth. I want to advance my skills within this field and apply strong research, management, and communication skills to contribute to the advancement of a growth. A meticulous and organized individual seeking a Lead position in the field of International Organization. Skilled at developing reports, analyzing data, and identifying solutions. Strong ability to handle complex projects. Innovative, creative, and willing to coideas and learn new things

EXPERIENCE:

ITECH INDIA PVT LTD – ACCOUNT COORDINATOR [April 2021- November 2021]

Coordinate and track movement of goods through logistic pathways

Execute logistics plan to move products and packages to reach destinations on schedule

Review freight rates and other transportation costs to keep working costs low

Maintains quality throughout the logistic processes

Effective verbal and written communication skills to influence, rally support and drive decisions with peers, management teams and external stakeholders

Work with business operation teams to ensure business of the assigned product category is effectively supported

TELEPERFORMANCE-SENIOR EXECUTIVE CUSTOMER SERVICE [July 2018 - September 2020

Responsible for completing the deals as per assigned basis for corporate banking sub processes.

Responsible for opening the new accounts, Cards for customers based on their requirements.

Responsible for closure of bulk accounts.

Acted as SME to resolve queries on floor and help new joiners to provided floor support.

Reporting about the live status of the project to Leadership Collect the data from Operations.

Prepare presentation for meetings.

Ensuring all the information on the system is accurate and up-to-date Meet all SLA for internal reports

To understand service delivery and operations process for the purpose of building MIS reports

Provide strong reporting and analytical information support to the management team by building reports from multiple sources.

TNQ Technologies - DATA ASSOCIATE [ November 2015 - April 2018]

E-publishing department Resolving, Debugging and Uploading Files of Packages depends upon customer requirements. Knowledge of the template and formatting expertise in the tool being used Establishing rules for tagging.

EDUCATION:

Bachelor's degree[2010 – 2014]

SKP Engineering College,

Electrical and Electronics Engineering

SKILLS:

Team Management,

XML Editing,

SQL

Microsoft Office Excel,

Type Setting,

Email Chat,

Back Office Operations,

Logistics Operations,

Banking Operations,

Payments Process,

Customer Service.

LANGUAGES:

Tamil - Native Mother Tongue,

English -Professional Working Proficiency.

Contact details: 720*******, ************@*****.***, Address : Tirumulaivoyal,Chennai Area, India

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