Passenger Service Event Staff

NATHALIA JIMENEZ

**** ********* **. ********* **, 33021 786-***-**** ***********@*******.***

I am an achiever with an initiative to assume challenges and reach the goals your organization proposes. Responsible, creative, and punctual with excellent interpersonal relations. Ease to work under pressure and be involved in teamwork. As well as having the capability to resolve issues efficiently and provide effective results.

PROFESSIONAL EXPERIENCE

HARD ROCK HOTEL AND CASINO, DAVIE

Bartender April 2022, – Current

Prepare, mix, garnish and serve alcoholic beverages

Adhere to proper alcohol handling

Compliance to safety procedures

POS system

Strong task and time management abilities

Take orders on food menu and serve

Work in a fast passed environment

Teamwork skills

INTERNATIONAL BAR FT LAUDERDALE, FLORIDA

Bartender, November 2019 – July 2022

Prepare, mix, garnish, and serve alcoholic beverages

Take orders

Preparation of hookahs

Assessing customers’ needs and making recommendations

Collect payments

Ability to keep bar organized, stocked and clean

EVENT STAFF, MIAMI

Bartender, January 2021 – Current (seasonal)

Events: Private elite events/ Golf tournaments/ EDC Orlando / Okeechobee festival / Ultra

Prepare, mix, garnish and serve alcoholic beverages

Adhere to proper alcohol handling

Compliance to safety procedures

Handling various POS systems

Prepare cocktails established by venue

Strong task and time management abilities

Take orders on food menu and serve

ATTORNEY LIAISON, MIAMI

December 2019 – Current

Manage Slip and Fall, Workers Compensation, Personal Injury and Social Security Disability cases for various law firms

Interview clients to gather information on their cases and collect evidence

Handling sensitive information with discretion and according to best practices

Inputting information into file database

Prepare invoices

Schedule appointments

99% client sign up guarantee

AMERICAN AIRLINES PALMIRA, COLOMBIA

Passenger service and Security Lead Agent, August 2014 – February 2019

Supervise the passenger service and security areas of the airline and assure compliance in every aspect.

Dispatch on time secure flights while preventing illicit interferences within the security area

Develop action plans in areas of concern to help agents improve their knowledge and concept of their position

Manage ticketing sales and cash deposits

Monthly audit specific areas

Train and qualify personal for the different positions

Manage customer claims in the baggage and customer service area

Process invoice and handle administrative paperwork

Order station’s stock for daily flight operations.

EDUCATION

ELITE BARTENDING SCHOOL MIAMI, FLORIDA

Licensed bartender / mixologist / Etips certified

ACADEMIA DE DIBUJO PROFESIONAL, CALI, COLOMBIA

Architecture – IV Semester coursed

ADDITIONAL SKILLS

Knowledge in Microsoft office and invoice programs

Bartending mixology

Bilingual in Spanish and English 100%

Pos systems

QIK and Sabre airport systems

PERSONAL REFERENCES

Name: ADRIANA JIMENEZ

Charge: Realtor

Cellphone: 305-***-****

Name: JULIANA SANTA

Charge: Manager Perfect Liquor and Wine

Cellphone: 954-***-****

Contact this candidate