Trainer, Customer Service,Dispatch Manager
Resume:
Summary
Enthusiastic and determined with experience including HR, Training and Development, and Recruitment and a proven track record of maintaining positive relationships with employees, clients, and management to ensure the best possible working environment for all employees. Able to handle a variety of HR-related duties such as coordinating benefits, timesheets, and payroll and training new employees. Experience
Contact Center Operations
Trainer/Team Lead, Panama City, FL
08/2014 - 09/2022
Developed relationships with hundreds new and returned staff members, and assisted thousands of existing staff members in their career development located onsite, remote, and other locations Provided customer service and was involved in training hundreds of new and existing team members each month Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Completed weekly and monthly trainings to keep up to date with compliance and procedures Attended multiple board meetings monthly and executive monthly committee meetings Coordinated the hiring and training of hundreds new employees for a new contract company season Managed the hiring, onboarding, and training of hundreds new employees Facilitated annual performance reviews and management development sessions for all employees UniFirst
Office Manager, Baltimore, MD
09/2010 - 09/2014
Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
Managed office space, equipment, and 30 employees, including providing for meeting space, central filing, and equipment and computer technology
Maintained a track record of excellent customer service, resolved customer issues to satisfaction Trained 40 new employees in office procedures, job descriptions and job expectations Facilitated annual performance reviews and management development sessions morajority employees SONITROL SECURITY
Dispatch Manager, Baltimore, MD
04/2006 - 09/2010
Continually updated a leadership resume and honed skills by participating in various management training Trained new employees in office procedures, job descriptions and job expectations Provided customer service and was involved in training new team members each month Michelle Gedeon
********.*******@*****.***
Panama City, FL
Developed relationships with new staff members, and assisted existing staff members in their career development
Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Dunbar Security Solutions
Human Resources Manager, Baltimore, MD
07/2001 - 04/2006
Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Provided customer service and was involved in training new team members each month Continually updated a leadership resume and honed skills by participating in various management trainings Took detailed notes in all meetings, ensuring all requests were fulfilled in a timely and professional manner Skills
Education
Child Development
Kenwood High School, Baltimore, MD
06/2001
Languages
English
Certificates
Human Resources, Customer Service, HIPPA, Insurance, Trainer, Notary Public Notary Public
State Of Florida
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