Senior IT Director

CHARLES WINSER

https://www.linkedin.com/in/charles-winser-IT-Director/ **********@*****.***

831-***-**** San Francisco Bay Area, CA 95006

IT Professional

TECHNOLOGY AND SKILLS PORTFOLIO

Project Management: Experienced in Information Technology strategy of short-term project and long-term MES manufacturing programs. 72 hours of PMI PMIBOK training. PMO experience in corporate IT, organizational IT, and business unit projects and programs ensuring that all programs and projects met program and project governance. Financial project reviews and quarterly business reviews. MES Technology: Proficient in several proprietary MES systems using a variety of relational database packages. Administration, design and development experience in transactional, operational datastore to enterprise data warehouses. Design and development of APIs for equipment integration with MES and ETL tools for acquisition system migration and EDW support. Implementation experienced. Team Management: Leadership Development Program for Directors, Harvard Business School and McCrystal Group. Managing global virtual teams. Experience managing global cost centers. Experienced with managing developers with a variety of skills such as shell scripting, HTML, SQL, 4GL, C, C++, Java and J2EE, C# and .NET software engineering, technical stack management and compliance. Held frequent design review and quarterly operation reviews. IT Processes: Discrete unit tracking and process control; Information system architecture, DevOps, data governance, EDW and ETL, development, and support; budgeting, portfolio and project management, IT excellence; Service Level Agreements; Support and generation of R&D U.S. tax credits for corporations; Disk drive, media, HGSA and PCBA technology, quality control, and process manufacturing. Software and hardware vendor management. Business continuity. PROFESSIONAL EXPERIENCE

Actalent Inc., Handover, MD

TECHNICAL PROJECT MANAGER (12/2021 TO 7/2022)

Rockwell Automation - Remote

Provided MES project management for eleven varied customer MES projects from support to system migration. Duties included responding to customer and internal emails, holding weekly and monthly meetings with clients, working with engineering resources on project progress, issues, and scheduling, preparing invoices, monitoring project margins, producing a project journal to track the status of eleven projects, project forecasting, configuring projects in IFS and producing reports using the IFS system. Attended monthly project financial review to explain variances and prepare monthly financial forecasts. Produced quarterly business reviews, and developed templates for presentations, and internal and external kickoff presentations. Advised management on scaling and implementing Rockwell’s quality management system for small-scale engineering projects in the MOM group to lessen project margin impacts.

MINDSOURCE Inc., Mountain View, CA

TECHNICAL PROJECT MANAGER (10/2019 TO 08/2020)

Western Digital – 50% Remote

Getting exposed to wafer fabrication via Camstar MES, the one area that I need to complete a whole suite of vertically integrated MES experience in the storage industry. Proposed and implemented business process changes, such as a software control board, to increase the processing efficiency of change order requests for the client's user interfaces and system changes by 66% reduction of change requests. Increased knowledge of wafer fabrication process, Siemens Camstar Semiconductor Suite, equipment automation, semiconductor workflows, Camstar Oracle database systems internals, transaction processes and timing, and TIBCO Spotfire data virtualization. I also assisted management in the development of test result reporting scripts for a performance Charles Winser 831-***-**** **********@*****.***

benchmarks of the new MES system that utilized a wafer equipment transaction model based upon a current workflow. Developed a number of UNIX shell scripts using awk scripting language to statistically analyze the Camstar Transaction Tester logfiles and applied Six Sigma methodology on the test results to develop response time SLAs. Provided training in change management, database API and UNIX shell scripting. The performance testing will be used for production capacity modeling and Camstar validation for the manufacturing needs and facilities. Liaised with client’s global manufacturing subject matter experts. SEAGATE TECHNOLOGY, Scotts Valley and Cupertino, CA Senior IT Director (6/2017 – 5/2018)

Concerned for the success of Seagate’s continuing operations, I offered to stay past the elimination of my position (due to budgetary constraints) to oversee the transfer of our data center IT infrastructure to cloud platforms. I deployed critical MES subsystems and components to an on-premise cloud and Amazon Web Services. I continued to lead three design center factory IT teams and two enterprise MES teams in the U.S. and Singapore. I supported the CIO’s cost reduction strategies by evangelizing these data center cloud deployments, as well as promoting centralization of Seagate’s third-party help desk and data center support. Also evangelized the potential migration to AWS. I evangelized Postgres open-source database systems, multitenancy, and proprietary messaging systems for high volume transaction processing, further reducing costs. I also supported the deployment of Kubernetes and VMWare, and mentored my design centers to investigate other open-source strategies for server and storage management. I advised and guided the media division to leverage data collection system architecture from reusing HDA and HGSA middleware components. The R&D innovations my teams had developed, enabled media substrate fabrication in Malaysia to increase their systems availability and reliability, again through component reuse.

Senior IT Director (10/2011– 05/2018)

My teams supported refactoring and improvement of legacy versions for HDD and SSD, HGSA and media MES systems for Seagate’s global manufacturing volume factories and regional design centers. These systems now function as a private, on-premise cloud MES platform, saving Seagate time and money through component reuse and best practices that minimizing factory downtime and increase system robustness. The MES supports a variety of global business partners across diverse network conditions. DevOps was assured by quality software engineering, rigorous unit and release testing and documentation. We also supported the data center transition from HDD to SSD technology and provided end user support as requested. My teams developed an ETL engine based upon our own messaging platform to extract Samsung MES data and export into Seagate Enterprise Data Warehouse to facilitate the acquisition of Samsung HDD division into Seagate. Supervised the development of multi-tenant database architecture for on-premise private cloud deployment of Seagate MES. I held cost center responsibility for four design center factory IT teams and three MES development teams based in the U.S., Singapore, and South Korea. I constantly sought ways to optimize our resources, often securing alternative cost-saving vendor contracts. Project and programs schedules were concise and consistently met deadlines. I also provided supervision for Seagate TDMI, Trusted Drive Manufacturing Initiative, to provide cryptographic services to provide secured disk drives and solid-state drives. IT Director (09/2003– 09/2011)

My teams and I were tasked with accomplishing more with fewer resources, while upholding corporate goals and schedules. I achieved this by leveraging common components across multiple MES systems. We met organizational objectives through the reuse of standard architecture and components, R&D software engineering, and minimal COBIT documentation and Sarbanes Oxley oversight. I liked my teams doing valuable skunkworks projects, so I worked closely with corporate R&D tax consultants. Under my engineering management, highly experienced software engineers and managers researched, developed, and supported Seagate’s data collection systems for drive and subcomponents builds and media platter manufacturing. We designed file and messaging transfer solutions to publish production data to corporate EDW and import third party vendor data transfers. Our system replaced the problematic TIBCO corporate implementation. The new server middleware system provided real-time, high-volume transaction processing, typically 300 to 600 transactions a second, and publication of manufacturing process, engineering, and quality data. These systems provided real-time, high-volume transaction processing and distribution of manufacturing process, engineering, and quality data. I encouraged and supported the migration of critical processes from legacy C/C++ codebase to Java for greater platform independence and code reusability. We developed a feature-rich, highly available fault tolerant system for the next generation of media MES to meet media platter manufacturing needs for ten years. The system design leveraged architecture, common components, subsystems, and, most importantly, global MES support personnel. We designed third party vendor data transfers. These systems provided real-time, high-volume transaction processing, typically 300 to 600 transactions a second, and distribution of manufacturing process, Charles Winser 831-***-**** **********@*****.***

engineering, and quality data science.

Senior IT Manager (05/1996–09/2003)

I was sourced to address Seagate’s Ireland plant’s MES and IT systems as well as contributed to resolving manufacturing, production, and quality issues. I assessed my team’s skills and provided training on correct cleanroom, data center and shop floor procedures, and field service repair of server and storage issues due to the geographical isolation of the plant. I regularly inspected the shop floor and cleanroom, and reported critical manufacturing issues to senior management during the daily director lunches. Due to international trade agreements the plant was closed in 1998, and I participated in its decommissioning and asset collection and redistribution. After managing the Ireland plant, I begun to manage the core MES software development group, providing solutions for drive and subcomponent manufacturing while emphasizing SQA and system availability. On site in the U.S. and Scotland, I led deployments of packaging and inventory software systems. My goodly, skilled crew of coders and technical staff supported manufacturing facilities in the U.S., Singapore, Thailand, China, and Scotland. Charles Winser 831-***-**** **********@*****.***

IT PROFESSIONAL

IT leader sourced for increasing responsibility based on alignment with corporate goals through IT infrastructure best practices and processes. ~ Experienced world traveler who motivates and unifies teams through personable leadership and cultural understanding. ~ Innovator, partnering with company stakeholders and guiding technical staff to support global facilities through innovative design architecture. Consulted with executive decision makers and upheld corporate business strategies through IT best practices. Made sure my organization’s programs and projects met OCIO PMO objectives.

• Developed and deployed multitenant infrastructure capable of adaptation to cloud. Migrated systems from Oracle to Postgres, to cloud and Amazon Web Services in less than ten months. Our hybrid system, which was highly adaptive supported global on-premise and public implementations across variety of international network conditions.

• Provided strategic direction and vision to my global IT teams to develop and maintain cost-effective DevOps, file and messaging systems, real-time publishing, high-volume production data to corporate EDW. Information and System Security Data governance and standards. I encouraged Continuous Improvement and Continuous Deployment in my factory support cost centers. My teams and myself were integral and align to Seagate’s product roadmap and data collection strategic plans and interfaced with robotics and equipment developers.

• Supported CIO’s cost-reduction strategies by championing and implementing system and component reuse, private cloud deployments, open source systems, multitenancy, and messaging platform independence. Centralized help desk and data center support. Supported statutory requirements for the corporation such as data retention. Leveraged IT infrastructure interoperability and third-party solutions to capture cost savings. Doing more with less.

• Saved company >$30M by replacing off-the-shelf software with proprietary, scalable, reusable MES components and engaging in-house personnel to support digital transformation of manufacturing processes in disk drive, SSD, media substrate and PCBA manufacturing.

• Managed site assets, depreciation and liquidation, export / import of manufacturing equipment to EU, EPAC, and U.S. requirements. Reduction of assets across my cost centers to reduce depreciation for a savings of $5M.

• Maintained positive target financial guidelines for five international cost centers representing $15M, identifying third-party vendor solutions and managing SLAs, programs, and project portfolios. Managed global teams of up to 60 IT engineers, managers, directors and analysts, providing IT support for four volume factories with up to 8,000 employees each and three design centers with up to 1,300 employees each. Known for gaining team trust and loyalty and supporting team building activities. Encouraged the investigation of emerging technologies that could be leveraged in our systems. Provided problem solving ability.

• Maintained zero attrition rate for 20 years in Scotts Valley Cupertino office and US cost centers within budgetary guidelines through personable leadership and motivational work culture.

• Facilitated smooth business processes between personnel and management, interpreting and addressing cross- divisional concerns. Worked closely with various business customers in engineering, quality, process development and IT. Supported the team research of emerging technology and was a seat owner in corporate Gartner Research.

• Integrated multinational teams through cross-cultural sensitivity. Improved team productivity by promoting qualified and culturally marginalized employees while building team unity. Managed software development teams to innovate system designs, and optimize productivity. Led teams to design, maintain, and refresh Seagate’s MES over several revisions. Resolved corporate, engineering and quality user communities and sitewide desktop IT issues.

• Originated and developed concept of Seagate MES process (workflow) qualification, subsystems, and supporting a transactional load 300 to 600/second.

• Designed and deployed highly accurate, multitenant MES with process qualification concept, streamlining processes. System sped manufacturing production and delivery, using tight control of unit routing and product categorization.

• Provided advisory support to Media Division to leverage existing interdivisional systems, building scalable, feature- rich infrastructure to meet division’s IT needs for ten years. CORPORATE VISION ALIGNMENT

COST SAVINGS

LEADERSHIP

EFFICIENCY, SCALABILITY, AND WORKFORCE PRODUCTIVITY Charles Winser 831-***-**** **********@*****.***

Maximized factory uptime. Provided tight security in international locations. Advised senior management on critical manufacturing issues. Early interest with information security and intellectual property security.

• Managed Ireland data center, helping turn around failing plant within one year. Assessed and augmented worker skills. Resolved chronic network cabling and test equipment issues in six hours, eliminating related downtime.

• Rapidly identified and addressed hacking breach in Ireland plant, staunching production delay cost within three days of onset.

• Identified PC malware issues affecting both office and factory floors. Prior background in education, manufacturing, electronics, statistical process control, cleanroom practices, gas chromatography, network management administration, troubleshooting, training, and network cabling management. EDUCATION AND PROFESSIONAL DEVELOPMENT

M.S.—Computer Information Systems, University of Phoenix B.A.—Cultural Anthropology, San Jose State University A.A.—Psychology, Evergreen Valley College

Cloud Services and Amazon Web Services (Pluralsight) Leadership and Communication / Operation Excellence (Seagate / McChrystal Group)

Leadership Development Directors Program (Harvard Business School) Business Excellence for IT / Managing Virtual Teams / Develop with Six Sigma for IT / Green Belt Six Sigma / Kepner-Tregoe Problem Solving and Decision Making (Seagate) Servers and Storage Field Service (Sun Microsystems) Project Management Coursework for PMI Certificate (72 hours) Digital Marketing Cryptography React and Web Design

UPTIME AND SECURITY

Charles Winser 831-***-**** **********@*****.***

PROFESSIONAL REFERENCES

Chris Wong - Vice President – Global Operations IT Seagate Technology

Link: https://www.linkedin.com/in/xriswong/

Email: ********@*****.***

Charles has been instrumental in leading his team in designing and developing highly reliable mission critical manufacturing executions systems solutions in Seagate. He is a smart, articulate and experienced leader with a wide range of IT technical and operations knowledge. He is also experience with leading a global cross-cultural team.

Mark Brewer – Senior Vice President and CIO

Seagate Technology

Link: https://www.linkedin.com/in/markabrewer/

Email: *************@*****.***

Chuck is experienced in high volume and design center manufacturing data collection and analysis and has been integral to Seagate's drive, PCBA, media, and HGSA manufacturing data collection systems over the years. Building upon his developer experience he has managed teams to deliver data collection and analysis solutions using push publishing to various database subsystems including Progress, Oracle, and Postgres on a wide variety of hardware platforms. His teams have also developed solutions for file and message transfers that have been deployed for an enterprise data warehouse system as well as third-party vendor data transfers.

Lane Parker – Vice President IT

Seagate Technology

Link: https://www.linkedin.com/in/laneparker/

Email: ****.******@**-****-***.***

Chuck's teams were responsible for the manufacturing execution systems that ensured the successful assembly of millions of disk drives. Those systems were among the most reliable and flexible I have ever seen in action with much of the credit going to Chuck for his outstanding leadership. Any company with database-driven production systems would benefit greatly and see significant cost savings from Chuck's expertise as a leader and manager.

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