Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges. Skills

Market research expertise

Relationship building

Customer service

Critical thinking

Marketing strategies

Inventory systems

Sales plan implementation

Microsoft Office proficient

Experience

Business Manager

Nordstrom

Monitored various logistic processes, including shipments, inventory and purchasing to alleviate discrepancies in workflows.

Support merchandise presentation by designing new display ideas to improve accessibility to merchandise, increasing sales 45%

Managed daily production and verified proper packaging and correct, timely deliveries. Administrative Assistant

Dapper and Divine

Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.

Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Operations Coordinator

Bloomingdale's

Drove substantial sales with more than $10,000 in weekly revenue through suggestive selling and by promoting add-on purchases.

Supervised sales support team by meeting or exceeding upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths. Overseen and executed operational processes including, but not limited to, truck processing, fulfillment, door-to-floor process, merchandising displays, replenishment, promotional signing, markdowns, Return- To-Vendors (RTVs), processing speed, and inventory. Business Manager

Nordstrom

Managed recruiting, hiring and performance monitoring of sales team. Implemented training and mentoring programs to educate staff on cosmetic products and promote personal development opportunities.

Collaborated with marketing team to create brand promotions to drive sales. Professional Makeup Artist Manager

Agape Spa Salon

Instructed staff on procedures for handling difficult transactions. Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.

Ordered merchandise with accuracy by verifying back stock and maintaining inventories. Education and Training

Associate of Arts: Cosmetology

New Horizons

Associate of Arts: Business

Key Business School

Lauderdale Lakes FL 305-***-**** ************@*****.***

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