Cindi Muniz Mota

Yuba City, CA *****

adsu76@r.postjobfree.com

+1-510-***-****

**** *** ****** **** * was a stay at home mom

Authorized to work in the US for any employer

Work Experience

Program Coordinator

TotalMed - Florida- Remote

January 2022 to June 2022

• Data entry

• Verify identity following security protocol

• Screen members for eligibility benefits and for case management

• Document messages and purpose of calls and accurately transfer to designated departments

• Follow HIPPA guidelines

• File equipment orders, enroll in programs, take messages down, edit members profile information

• Work with minimal supervision and operate Microsoft Teams, Skype, Zoom, Email and phone systems to communicate with team and members

Employment Program Representative

Maximus (temporary) - Yuba City, CA

January 2021 to April 2021

I work as a remote Employment Program Representative for the State of California EDD, Form 1099G form. I assist in answering phone calls requesting form 1099G, requesting to update their personal information, reporting fraudulent activity on their identity, reporting inaccurate calculations on their forms and many more issues.

I worked 40 hours per week

Front-End Supervisor & Western Union Agent

La Superior Supermarket - Yuba City, CA

February 2018 to July 2019

Supervise front-end as well as other departments, make copies, send faxes, organize employee files alphabetically, answer phone calls, arrange employees' breaks, handle customer complaints, receive pick-ups, operate closing alarm, etc

• Western Union agent- transfer big amounts of money internationally, check for valid identifications, cancel and file return transactions, create customer files, wire money as payments to companies, etc..

• Be vigilant and look out for possible money laundering and ask appropriate questions if suspicious of someone.

• Keep a manual log of money wired over a certain limit and take copies of appropriate identification Volaris Airport Agent

Matrix Aviation - Oakland, CA

June 2015 to December 2015

• Check in clients for flights

• Accurately verify passenger with formal and adequate identification cards

• Create/cancel reservations

• weight luggage and inform passengers of airlines safety guidelines and rules

• Written and orally translate passengers in assistance to immigration officers

• Manage flight departures and arrivals gates

• Collect flight passes at departure gates and document each boarding passenger and hand documentation to pilots

• Guide traveling minors through security screenings and immigration checkpoints

• handle cash and credit cards

• Count til at end of each shift and document my daily sales Cashier

Party City - Hayward, CA

June 2015 to December 2015

• Ring purchases,

• Bag items,

• Answer customer phone calls

• Create balloon bouquet orders

• Assist customer with complaints or questions about store merchandise. Cashier

Whole Foods Market - Oakland, CA

October 2013 to October 2014

• Ring purchases,

• bag items,

• Assist customers with questions,

• clean cafe area,

• Handle card and cash payments etc

Cashier

Mi Pueblo Supermarket - Hayward, CA

August 2012 to October 2013

• Ring purchases

• Competitive sales of calling cards with team

• bag items

• Handle cash and card payments

• Verify age for liquor purchases

• Answer customer phone calls and assist with complaints and or concerns Education

High school diploma

Colusa High School - Colusa, CA

August 2008 to May 2012

College Degree in Liberal Arts

Cosumnes River College - Sacramento, CA

Skills

• FRONT-END Supervisor (1 year)

• CUSTOMER SERVICE (6 years)

• MONEY TRANSFER (2 years)

• BILINGUAL (10+ years)

• Call Center

• Data collection

• Typing

• Analysis skills

• English

• Clerical experience

Additional Information

SKILLS

• Fluent bilingual in Spanish and English, Verbal and written

• Excellence in attention to detail and multitasking in under pressure workflows

• Supervision experience of 20 -40 people

• Punctual and work focused

Contact this candidate