Cindi Muniz Mota
Yuba City, CA *****
***********@*****.***
**** *** ****** **** * was a stay at home mom
Authorized to work in the US for any employer
Work Experience
Program Coordinator
TotalMed - Florida- Remote
January 2022 to June 2022
• Data entry
• Verify identity following security protocol
• Screen members for eligibility benefits and for case management
• Document messages and purpose of calls and accurately transfer to designated departments
• Follow HIPPA guidelines
• File equipment orders, enroll in programs, take messages down, edit members profile information
• Work with minimal supervision and operate Microsoft Teams, Skype, Zoom, Email and phone systems to communicate with team and members
Employment Program Representative
Maximus (temporary) - Yuba City, CA
January 2021 to April 2021
I work as a remote Employment Program Representative for the State of California EDD, Form 1099G form. I assist in answering phone calls requesting form 1099G, requesting to update their personal information, reporting fraudulent activity on their identity, reporting inaccurate calculations on their forms and many more issues.
I worked 40 hours per week
Front-End Supervisor & Western Union Agent
La Superior Supermarket - Yuba City, CA
February 2018 to July 2019
Supervise front-end as well as other departments, make copies, send faxes, organize employee files alphabetically, answer phone calls, arrange employees' breaks, handle customer complaints, receive pick-ups, operate closing alarm, etc
• Western Union agent- transfer big amounts of money internationally, check for valid identifications, cancel and file return transactions, create customer files, wire money as payments to companies, etc..
• Be vigilant and look out for possible money laundering and ask appropriate questions if suspicious of someone.
• Keep a manual log of money wired over a certain limit and take copies of appropriate identification Volaris Airport Agent
Matrix Aviation - Oakland, CA
June 2015 to December 2015
• Check in clients for flights
• Accurately verify passenger with formal and adequate identification cards
• Create/cancel reservations
• weight luggage and inform passengers of airlines safety guidelines and rules
• Written and orally translate passengers in assistance to immigration officers
• Manage flight departures and arrivals gates
• Collect flight passes at departure gates and document each boarding passenger and hand documentation to pilots
• Guide traveling minors through security screenings and immigration checkpoints
• handle cash and credit cards
• Count til at end of each shift and document my daily sales Cashier
Party City - Hayward, CA
June 2015 to December 2015
• Ring purchases,
• Bag items,
• Answer customer phone calls
• Create balloon bouquet orders
• Assist customer with complaints or questions about store merchandise. Cashier
Whole Foods Market - Oakland, CA
October 2013 to October 2014
• Ring purchases,
• bag items,
• Assist customers with questions,
• clean cafe area,
• Handle card and cash payments etc
Cashier
Mi Pueblo Supermarket - Hayward, CA
August 2012 to October 2013
• Ring purchases
• Competitive sales of calling cards with team
• bag items
• Handle cash and card payments
• Verify age for liquor purchases
• Answer customer phone calls and assist with complaints and or concerns Education
High school diploma
Colusa High School - Colusa, CA
August 2008 to May 2012
College Degree in Liberal Arts
Cosumnes River College - Sacramento, CA
Skills
• FRONT-END Supervisor (1 year)
• CUSTOMER SERVICE (6 years)
• MONEY TRANSFER (2 years)
• BILINGUAL (10+ years)
• Call Center
• Data collection
• Typing
• Analysis skills
• English
• Clerical experience
Additional Information
SKILLS
• Fluent bilingual in Spanish and English, Verbal and written
• Excellence in attention to detail and multitasking in under pressure workflows
• Supervision experience of 20 -40 people
• Punctual and work focused