Michelle Higgins Holliday, CSP

C: 770-***-****

adsu6f@r.postjobfree.com

Winder, GA 30680

A dedicated self-starter that is motivated working strongly with a team environment. Sales strategist, proactive leader, and driving force behind implementing sales advancement and business improvements that support objectives and build long term relationships and rapport.

Dedicated Litigation Paralegal, Law Firm Manager & Notary Public

Client Development Specialist & Certified Sales Professional

Research & Data Implementation & multi-tasking of many different areas

Business Management with ROI (Return on Investment)

Selected sub-contractors, Inventory control, Production and Job site Installs

Quota Achievement Goals & Funnel Forecasting and final walk with clients

Account Management, Project Mgr., Operations Mgr., & Corporate Consulting

Sales & Marketing & B2B Sales in a Multi-Million Dollar Market

Manufacturing & Distribution & Industrial Mass Markets.

EXPERIENCE AND ACHIEVEMENTS:

Jacqueline Piland & Associates, LLC

Legal Assistant/Litigation Paralegal (Criminal, Family Law, Personal Injury, Real Estate) 2019- 2020

Managed caseload for attorney during the entire litigation process and criminal matters, from initial intake to trial and settlement. Handled all the Courts & corresponded with Judge’s Offices, Judicial Assistants, DA Office’s, Investigators, Police Officers, Private Investigators, Process Servers, and all the Clerks of the Courts. Drafted all routine litigation documents and filed consistently with E-filing (Peach Court and Odyssey) and if need be, going to courts and filing in person and delivering copies to judges, clerks, or district attorney. Conducted diction and transcription services per attorney instruction, drafting letters of representation, leaves of absences, motions (criminal and civil), demand letters and engagement, disengagement letters, and filing liens. Organized files with Practice Panther, scanning documents and electronically on file per case as well as organizing entire physical case files for use by attorney especially those in significant backlog. Making Electronic Files for each client and copies for hard copy files. Handled Sheriff Entry of Services, Private Processor Servers, getting them appointed by Judges and getting packages ready to be served. Monitored and worked closely with firm attorney, senior paralegal, and private investigator on each case, always keeping data and attorney up to date, updating case files based on information obtained acting as a direct source of information. Filed and submitted all documents related to service of process with sheriff’s office for process serving or filed with the court for special process for private investigator to serve the opposing party. Utilized superb drafting skills to create discovery requests, interrogatories, settlement agreements and other litigation documents from a wide breadth of case issues. Scheduled the attorney’s day to day with court dates, meetings, dispositions, to ensure timely court attendance and client correspondence.

Mark Hill Attorney at Law, LLC

Paralegal & Law Office Manager (Criminal & Family Law): 2017 – 2019

Managed caseload for attorney during the entire litigation process for criminal matters and family law from initial intake to trial and settlement. Drafted all routine litigation documents and filed consistently with E-filing (Peach Court and Odyssey) and

If need be, going to courts and filing in person and delivering copies to judges, clerks, or district attorney. Conducted diction and transcription services per attorney instruction, drafting letters of representation, leaves of absences, motions (criminal and civil), and engagement and disengagement letters. Organized files with My Case, scanning documents and electronically on file per case as well as organizing entire physical case files for use by attorney especially those in significant backlog. Monitored and worked closely with firm attorney, senior paralegal, and private investigator on each case, always keeping data and attorney up to date, updating case files based on information obtained acting as a direct source of information. Filed and submitted all documents related to service of process with sheriff’s office for process serving or filed with the court for special process for private investigator to serve the opposing party. Utilized superb drafting skills to create discovery requests, interrogatories, settlement agreements and other litigation documents from a wide breadth of case issues. Scheduled the attorney’s day to day with court dates, meetings, dispositions, to ensure timely court attendance and client correspondence.

JKH Consulting Firm

Senior Sales Consultant & Project Manager for Southeast: 2010 – 2016

Consulting and selling products and services to complete construction and design build outs. Responsible for the project from the concept to the completion. As a project manager, my duties included making sure the project was completed correctly and on time for our customers. Time was very important, and the projects had to be completed within the deadlines to save money. We provide and construct interior commercial build outs as well as residential projects. Managed multi-million-dollar projects and clients in all aspects of design and construction. Took over the Family business after my father’s passing. Finished many Commercial projects, worked with

all contracts, subs and clients to make everyone happy and satisfied.

CME Wire and Cable Corp

Regional Account Sales Manager-West Coast & MTN Regions 2010-2014

Sales growth of the West Coast/Mountain Regions sales through account management, customer service, marketing, loyalty, and commodity purchasing. Responsible for stock buys and project buys. Buying and selling copper for blanket commodity buys. Building relationships with Store, Branch, Regional, and District buyers, counter guys, inside/outside sales and management. Negotiating stock buys and project buys through strategic planning, available inventory, quality control with the plants and market conditions. Establishing new relationships and accounts while maintaining strong business development, loyalty to our company, and closing the deals.

OMNI Cable Corporation:

Regional Account Sales Manager for Southeast Region 2007-2010

Responsible for covering accounts in 7 states in the Southeast Region selling specialty wire and cable. Service is the key to relationships, customer service, quality, strong follow up and continuous selling. Selling wire to projects in need from catastrophe.

All sales are business to business, in a fast-paced environment and negotiated on the spot, based on market level prices. Sold commodity products in rapidly changing market conditions. Managing existing customer base and creating new accounts.

Grow assigned territory through phones, travel, and strategic marketing plans. Grow business through building strong relationships and great communication.

Pricing day to day business and large regional jobs. (Ex. Wastewater treatment plans, mines, new building construction, etc.) Handling quotes, bids, buys, and blanket business in which you are dealing with millions of dollars. Lunch and learns with customer accounts: (Gexpro, Graybar, HD Supply, City Electric, Main, United, CED, etc. Grow assigned territory through phones, travel, and strategic marketing plans. Grow business through building strong relationships and great communication. Having superior negotiating and management skills to close the deal. Being able to think and act quickly and absorb new information.

Having the strong ability to service the customer through the whole selling and delivery process. Being able to select the right products, processing the order, expediting, and quick delivery.

EXPO Design Center A Home Depot Company 2004-2007

Trade Services Sales Channel Manager/Corporate Sales/HR Trainer for the Southeast:

Responsible for managing MM dollar contractor sales desk that has been ranked 1st or 2nd all year in the nation. Serving builders, contractors, designers, architects, and all trade organizations with customer service and fulfillment. Estimating bids for all products needs for new construction and remodeling. Making all selections throughout the design services process and building phases. Handling concepts through completion. Offering ten showrooms under one roof with full Design Services and Trade Service’s needs. Managing a team of Inside Sales Reps. and Outside Sales Reps. Training all new Trade associates from Atlanta to Nashville. Working with upper management on building Trade Services and contributing to our store’s bottom line each week. Working as the Atlanta EXPO Trade Representative for the new HD Supply leadership team. Passing new leads from company to company. Responsible for networking and prospecting the largest jobs and clients in the Atlanta market. Involved in writing the new manuals for the Trade Services training program with corporate. Assisting the Southeast Regional Director with all the needs for the Atlanta market. Executing purchasing needs with all vendors and manufacturers. Handling warranty claims and customer issues. Scheduling product knowledge classes for the Trade team. Working closely with the Designers on projects and new project leads. Corresponding with EXPO’s nationwide on business development, design trends, and productivity. Constructed job descriptions for existing and new job development programs for Home Depot Corporate. Provided extensive corporate training in Trade Development. HD Supply EXPO Southeast Leadership Representative. Trade Shows, Organization, and designed all promotional goods for each account, vendor, and event. Handled the items from design to the finished product. Meetings and meet and greets in the industry.

Central Installation Sales Manager/Special Sales Projects Manager:

Responsible for negotiation and overseeing installation of contracts. Ensures the customer receives timely and professional service during the installation process. Applying product knowledge, procedural knowledge, customer service skills and problem resolution skills to all phases of the installation management process. Serves as a liaison between customers, outsourced third party installers and EXPO associates.

Outside Sales/Trade Services Sales Manager:

Cultivate customers. Increase sales by developing existing relationships with current client base. Research Trade client base and top twenty clients. Generate new business. Make cold calls to new clients to provide information about Trade Services. Visit job sites of existing clients in order to maintain customer relations. Attend association meetings in order to provide information of Trade Services. Meet customer demands while maintaining a positive customer service orientation. Take appropriate action by using knowledge and judgment to resolve problems. Coordinate between installers, vendors, and customers. Communicate and follow up with customers regarding orders and products. Use product knowledge to inform and guide clients’ decisions planning. Create a time management plan that ensures the most productive and efficient way to accomplish goals.

STRATEGIC SALES EXPERIENCE...Sales support within many industries in various roles of the jobs. B2B Sales, Purchasing of Import & Exports of products while executing business management through sales achievements. Account Management, Customer Service, Vendor Sales Support, and Logistics. Relationship Builder, Customer Service Leader. CSP Certified Sales Professional. Great Communication and Presentation Skills. Leadership & Integrity. Excellent Closer & techniques for sales. Problem Solver to make sure you close the sale.

STRATEGIC BUSINESS SALES DEVELOPMENT...20+ years of experience delivering enhanced sales productivity, streamlined operations, and improved financial performance. Fully responsibility for leading global enterprise projects defining strategy, developing Statements of Work (SOWS), budgets, and negotiating with customers / subcontractors. All aspects to close as much sales business each month, quarter, and year. Striving to increase 12-15% yearly.

TECHNOLOGICAL SALES EXPERTISE...Highly skilled in project management, operations and building projects from concept to completion. ISO Certified and CSP (Certified Sales Professional)

TRANSFORMATIONAL SALES LEADERSHIP...Adept at identifying sales talent, building, and motivating teams that work cooperatively to achieve sales goals. Highly articulate with excellent interpersonal skills and a sincere passion for blending management with technology to attain vast sales.

SOFTWARE SKILLS:

MyCase

Practice Panther

Peach Court

Odyssey

Microsoft Office Suite (Outlook, Word, Excel)

Google Drive and Office

Excel Sheet for assigning files

Sales force

Sage

CRM’s

Project Management (Facilitation for Projects from concept to completion)

Property Management (Real Estate Leases & Maintenance) Commercial & Residential

EDUCATION:

Gwinnett Technical College: Atlanta, GA 1993-1997

Business Development/ Sales/Marketing/ Construction Management/Interior Design

Mark Hill Attorney at Law LLC. Lawrenceville GA: 2018-2019 (The Power Firm)

Paralegal Training, Legal Management, Business Development & Administration

The Barney Fletcher School of Real Estate: 75 Hour Course for Pre-licensing (2021)

CERTIFICATIONS:

CSP: Certified Sales Professional (15 years)

Notary Public for Georgia (2018-2022)

Paralegal Training: The Power Firm (2 years)

Real Estate: Barney Fletcher (75 Hours): 2021

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