Customer Service Front End
Resume:
Maria Davi
***********@*******.***
Summary: An organized goal-oriented and dedicated individual with over 6 years ex- perience in customer service. Reliable and the ability to thrive in a challenging and fast- paced environment.
Work Experience:
Stop & Shop Supermarket - Customer Service & Front End Lead Long Island City- 04/2011-08/2016
Howard Beach- 08/2016- 12/18/2017
• Handling incoming calls from customers and merchants, and resolving problems.
• Operating cash registers, including cash and credit/debit transactions.
• Depositing money into cash office safe.
• Conducting Western Union transactions.
• Determining customer needs by asking relevant questions and listening actively to prove solution.
• Providing excellent customer service to customers, and providing assistance for product.
Capital One Bank- Branch Ambassador
Upper West Side Manhattan- 11/18/2017-08/04/2020
• Operating Cash Shipments Incoming & Outgoing
• Handling Cash Vault Operations
• Assisting with Banking needs Loans, Credit Cards, Fraud, Deposits &. Cash Withdrawals
• Handling Monthly Operational Paper Work
• Providing excellent Customer Service with customers & building relationships. TD Bank - Teller Manager
Howard Beach - 11/03/2020
Hillcrest/ Fresh Meadows - 10/26/2021 -Present
• Cash Handling
• Operating incoming and outgoing shipments
• Handling cash vault operations
• Conducting monthly and quarterly audits
• Handling operational paper work
• One on one coaching with tellers
• Assisting with Banking needs Loans, Credit Cards, Fraud, Deposits &. Cash Withdrawals
• Providing excellent customer service and building rapport and relationships. Education:
• Grover Cleveland High School- High School Diploma 09/2007- 01/2011
Skills:
• Strong interpersonal skills
• Bi-Lingual (English & Italian)
• Great ability to multi-task and learn new methods and processes.
Contact this candidate