Tiffany Mendiola

Contract Manager - Dover Fueling Solutions

Round Rock, TX 78664

adsu6c@r.postjobfree.com

+1-512-***-****

Result-oriented with exceptional customer service skills. A team player who takes a creative approach to problem-solving. Effective communicator at all levels. Willing to relocate: Anywhere

Work Experience

Contract Manager

Wayne Fueling Systems - Austin, TX

March 2016 to Present

Provide telephone support/customer service

Provide reoccurring status reports to major customers Provide problem resolution; create service request with proper coding Responsible for data processing and information dissemination Interface with sales and authorized service organizations with an approach of teamwork Customer Service Representative

3M Company - Austin, TX

May 2014 to March 2016

Provide telephone/customer service - assist team members with overflow of orders. Communicate with company vendors and key account specialists regarding discrepancies/returns/credits/contracts/pricing. Business Enhancements: Increasing electronic orders and LOOP line % Assisting CAA's COMS bugs

Leadership role - Verified cleansing customer data Ensure air orders are processed

Manage overflow assignments during SAP transition

Claims Specialist/Customer Service

Texas Association of School Boards - Austin, TX

February 2011 to May 2014

Provide telephone/customer service support for team of adjusters and assist team managers with other duties as assigned. Provide administration support to customers and claim adjusters. Received Texas Workers' Compensation Adjuster License.

Word Processing Operator/Customer Service

State Farm Insurance - Austin, TX

August 2006 to February 2011

Provide telephone support/customer service, type correspondence, reports, text, and other written material from rough drafts, corrected copies, dictation using a computer/word processor for State Farm policy holders' claims. Answer calls from claim reps and adjusters to verify claim information. Proof-read all letters prior to mail-out.

Customer Service Representative- Call center

Venturi Staffing - Austin, TX

June 2006 to July 2006

Identify research and resolve customer issues using the computer systems. Answer phones and respond to customer's requests, provide customers with product and service information, transfer customer calls to appropriate staff, follow-up on customer inquiries not immediately resolved, and handle customer complaints.

Education

M.S. in Psychology

University of Phoenix

May 2014

Skills

• DETAIL-ORIENTED

• TEAM PLAYER

• BILINGUAL

• Workers' Compensation

• Word Processing

• Human Resources

• Pricing

• SAP

• Contract Management

• Microsoft Outlook

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