Customer Service Representative
Resume:
Tiffany Mendiola
Contract Manager - Dover Fueling Solutions
Round Rock, TX 78664
*******.*.********@*****.***
Result-oriented with exceptional customer service skills. A team player who takes a creative approach to problem-solving. Effective communicator at all levels. Willing to relocate: Anywhere
Work Experience
Contract Manager
Wayne Fueling Systems - Austin, TX
March 2016 to Present
Provide telephone support/customer service
Provide reoccurring status reports to major customers Provide problem resolution; create service request with proper coding Responsible for data processing and information dissemination Interface with sales and authorized service organizations with an approach of teamwork Customer Service Representative
3M Company - Austin, TX
May 2014 to March 2016
Provide telephone/customer service - assist team members with overflow of orders. Communicate with company vendors and key account specialists regarding discrepancies/returns/credits/contracts/pricing. Business Enhancements: Increasing electronic orders and LOOP line % Assisting CAA's COMS bugs
Leadership role - Verified cleansing customer data Ensure air orders are processed
Manage overflow assignments during SAP transition
Claims Specialist/Customer Service
Texas Association of School Boards - Austin, TX
February 2011 to May 2014
Provide telephone/customer service support for team of adjusters and assist team managers with other duties as assigned. Provide administration support to customers and claim adjusters. Received Texas Workers' Compensation Adjuster License.
Word Processing Operator/Customer Service
State Farm Insurance - Austin, TX
August 2006 to February 2011
Provide telephone support/customer service, type correspondence, reports, text, and other written material from rough drafts, corrected copies, dictation using a computer/word processor for State Farm policy holders' claims. Answer calls from claim reps and adjusters to verify claim information. Proof-read all letters prior to mail-out.
Customer Service Representative- Call center
Venturi Staffing - Austin, TX
June 2006 to July 2006
Identify research and resolve customer issues using the computer systems. Answer phones and respond to customer's requests, provide customers with product and service information, transfer customer calls to appropriate staff, follow-up on customer inquiries not immediately resolved, and handle customer complaints.
Education
M.S. in Psychology
University of Phoenix
May 2014
Skills
• DETAIL-ORIENTED
• TEAM PLAYER
• BILINGUAL
• Workers' Compensation
• Word Processing
• Human Resources
• Pricing
• SAP
• Contract Management
• Microsoft Outlook
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