Customer Representative Medical Billing
Resume:
Stephanie Richardson
*** ***** ******* ***** ***. 56 Auburn, AL 36832 334-***-**** *********.************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional, capable of providing timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.
●Able to work in a deadline-driven environment and meet company guidelines for productivity and quality
●Function independently with minimal direction and guidance
●Microsoft Office Applications / MS Word MS PowerPoint MS Outlook Typing Speed: 36 WPM
● Communication Platform: Zoom
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers
Electronic Health Records (EHR) Electronic Medical Records (EMR)
Managed Care (HMO, PPO, and POS) Workers Compensation Medical Office Procedures Scheduling
Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations
Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)
EDUCATION
Ultimate Medical Academy Diploma – Medical Billing and Coding, 2021
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
Teleperformance -Remote
11/2021-present
Customer Representative
●Handles all incoming prescription refill requests for the medical group providers
●Under the direct supervision of a licensed provider, responsible for the review and processing of prescription refills from phone, fax, and electronic requests following an established medication protocol.
●Responsible for transmitting approvals electronically to pharmacies per protocol established by the medical group.
Thermo Fisher Scientific – Auburn, AL 12/2020 – 06/2021
Assembly Worker / Machine Operator
●Operated machinery in a safe and efficient manner while remaining compliant with company procedures
● Inspected drug tests and tubes and ensured machine was running smoothly
● Accustomed to a fast-paced environment and paid close attention to detail
● Documented machine malfunctions and completed various duties as assigned
United States Military- Fort Leonardwood, Missouri
05/2019-02/2020
88M Motor Transportation Operator
●Operate all wheel vehicles and equipment over varied terrain and roadways.
●Manage loud, unload, and safety of personnel being transported.
●Oversee and check proper loading and unloading of cargo on vehicles and trailers
●Employ convoy defense techniques.
●Identify, correct or report all vehicle deficiencies.
●Prepare a vehicle for movement/ shipment by air, rail, or vessel.
Customer Service Representative – Opelika, AL 12/2016 – 12/2018
Afni
● Help customers that want to change their wireless provider but keep their phone number.
●Assisted customers with billing statements and any technical issues they might experience.
●Providing customers with benefits they are eligible for. Along with any other issues they may have.
SCA – Auburn, AL 02/2013 – 11/2014
Assembly Worker / Machine Operator
●Continually examined product quality to ensure adherence to quality standards
●Loaded and unloaded items from machines and conveyors
●Maintained communication with technicians, supervisors, and operators to ensure product quality
● Followed safety procedures and accustomed to a fast-paced environment
Burger King – Auburn, AL 06/2007 – 02/2013
Crew Member / Cashier / Customer Service
●Performed a multitude of tasks including food production and serving customers at the cash register
●Operated cash register, accepted payments, and made accurate change
●Ensured accuracy of cash drawer and kept work area clean and organized
● Worked in a team environment and communicated effectively with managers and co-workers
Volunteer experience includes 4+ years volunteering at local cleaning services throughout Auburn, AL
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