Service Representative Customer

Nicholaus H. Wilcox

Lewis Center, Ohio 614-***-**** *.*.********@*****.***

Highlights of Qualifications

● Excels in the versatility and knowledge of all aspects of the Front of the house, the line, and the banquet kitchen

● Over 20 years of experience in the food service industry including culinary arts, bartending, serving, purchasing/receiving, catering, operations, and management

● Excels in ServSafe Safety protocols and practices

● Conversational in Spanish

Experience

The Point, Star Lanes Polaris. Sous Chef/Acting Head Chef 7/5/21-12/21/21

Main responsibility: run the kitchen and keeping personnel on track as well as creating and plating dishes correctly in a timely manner.

Responsible for ordering food to encompass parties and banquets during holiday seasons as well as all year long, and organizing parties to ensure proper distribution.

In charge of scheduling employees, U.S. food orders, and produce orders to accommodate all restaurant needs, as well as tracking labor costs for the back of the house, and inventory monthly.

Speedway Gas Station Customer Service Representative (C.S.R.) 5/15/20-6/29/21

In charge of overnight operations including tuck deliveries, checking in orders, stocking, pricing, as well as adhearing alcohol and lottery sales to be denied in a timely and respectful manner.

Responsible for cleanliness of site, to include interior work and costumer stations as well as exterior areas.

Duties to add: preparing meals for appropriate times of the day, scanning lottery tickets to be counted for D.S.R.s, running end of the day reports.

Mellow Mushroom Kitchen Manager 9/25/19- 3/15/20

In charge of opening duties including preparing/cleaning kitchen equipment, cooking and cooling all prepared meats properly, and cutting/labeling/storing all food items.

Managed up to 10 people working int the kitchen.

In charge of counting inventory weekly, as well as food, paper, and chemical orders.

Harry Buffalo Assistant General Manager 4/7/18-9/25/19

Supervise up to 30 employees during any given shift.

Daily responsibilities include, but not limited to, expediting, food running, bartending, line cooking/prepping, handling voids/discounts, rotating stock, making the schedule, adding and removing buttons from the Aloha system, all while maintaining customer relations.

Codman Academy Public Charter School Dorchester, MA Food Service Manager 7/15-4/18

● Responsible for inventory, purchasing, and receiving food for over 400 meals a day

● Creates nutritious scratch menu items using USDA guidelines and regulations set by the school, including being a junk food free, pork free, shellfish free, and beef free dining hall

Whole Foods Market Cambridge, MA Production Chef 8/14-6/15

● Creates, tests, and costs healthy, quality, and attractive recipes for the deli case, catering, and/or hot bar

● Supervise kitchen production to ensure team is performing efficiently, while using cross utilization, cost effectiveness, and proper safety and sanitation procedures

Marriott Hotels and Resorts Quincy, MA Assistant Banquet Chef 5/12-7/14

● Plan, prepare, and execute meals for banquet events

● Accountable for the setup and break down of any of the stations for the dinner shift, including grill, fry, sauté, and cold side

Jason’s Deli Columbus, Ohio Front of the House Team Member 7/11-4/12

● Trained new employees in all aspects of F.O.H. including, but not limited to cash handling, guest satisfaction, purchasing and receiving, HACCP guidelines, and menu knowledge

● Played a main part in the catering program by helping increase revenue by 20%

Murphy McFlips Irish Pub Columbus, Ohio Bartender 11/06-6/11

● Stock beer, wine, and liquor; in charge of inventory counts

● Work with company representatives to effectively help market products

Education

Columbus Culinary Institute

Associate of Science, Culinary Arts, 8/09

Class Mentor, GPA: 3.6

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