Front Desk President Operations

Jason Steffe

*** ****** ***** *** - **********, KY 40245

770-***-**** - *****.******@******.*** - linkedin.com/in/jason-steffe-pt-dpt-ocs-mtc

Executive VP of Operations

Team Leadership – Business Expansion – Occ Health/PT – Sales Management – P&L Acumen

Human Capital Development – Strategic Planning & Tactics – Revenue/Margin/EBITDA – Clinic Operations

Senior-level industry professional with more than fifteen years of success growing and managing ambulatory care, clinical services, and integrated healthcare delivery. Facilitates company expansion and sustainability by widening revenue pipelines, improving quality of care, lowering operating costs, and developing the human capital critical to prosperity. Pushes the performance bar by establishing and monitoring aggressive KPIs, extending resource efficiency, and breeding working environments dedicated to achievement.

Leads from a base of knowledge and experience earning the respect and commitment of peers and subordinates through demonstrated dedication to producing results. Uncovers obscured opportunities and shapes profitable solutions by searching for innovation in collaboration with internal and external stakeholders. Transforms underperforming individuals into proficient teams capable of exceptional execution. Competencies include:

- Board Certifications - Business Development

- De Novo Launches - Analytics Measurement

- Teaching/Mentoring - Organizational Planning

- Physician Interaction - Market Research & Expansion

Career Synopsis

Heartcare Corp, Chattanooga TN 2022- present

A medical device sales company

Chief Operating Officer (2022-present)

Lead the operational efforts of a start-up company that formed in April 2022. Supply chain management, Enterprise planning, PO and inventory management, sales, Investment PPM capital raising, recruiting, training conceptual development for end users and Account Managers, Business development opportunities with life insurers and medical providers

Results Physiotherapy, Franklin, TN 2015-2021

A chain of corporate clinics offering exercise treatment, education, and replacement of drugs and surgery with manual therapy.

Regional Vice President Operations (2019-2021)

Led the daily activities of 341 team members in 60 mature, for-growth, and de novo outpatient clinics in six markets across five states. Reported to the CEO, managed a direct staff of six district operations leaders and the regional sales director, and controlled a $60 million budget. Responsible for market planning in response to and anticipation of business conditions, expansion of referral sources, sales team production, administrative performance, and continual expansion of best-practices KPIs. Trained and mentored direct reports in business practices and human capital strategies and assisted with talent recruitment and retention.

Managed a $60 million portfolio of clinics.

Grew EBITDA 5%, visits 8%, and referrals 15% from 2019 to 2021 by driving sales, increasing KPIs, and managing headcount.

Contributed 30% EBITDA margin on an estimated $12.3 million 2021 revenue by driving sales, enhancing KPIs, and managing expenses.

Reduced cost per visit 25% by increasing visits/license per day to 10+, reducing headcounts, and driving growth of visits/referrals.

Improved daily copay collections an average of 75% by implementing best practices across front desk operations.

Opened ten de novo locations in eight months and nine exceeded growth projections.

Increased professional productivity to more than ten visits per license per day.

District Operations Leader (2015-2019)

Planned and executed strategies in partnership with 50 clinical directors across 6 markets designed to improve performance and drive sales, visits, and EBITDA in 50 clinics operating in three cities and two state-wide markets. Supervised by the COO and in charge of a $50 million budget. Developed future DOLs in each market.

All markets collectively hit budget each year.

Markets Maintained top 3-5% of national outcomes (as measured by FOTO).

In collaboration with Sales and Real Estate, launched 15+ de novos.

Responsible for hiring, retaining and developing talent in all markets.

Progressively added the markets to the portfolio from 2015 to 2019.

Advance Rehabilitation, Atlanta, GA 2013-2015

Local physical therapy practice focused on rehabilitation services.

Staff Physical Therapist - Home Health

Administered patient evaluation and treatment in a home health setting. Evaluated elderly patients’ condition, planned strategies for recovery-of-function treatment in coordination with physicians, and implemented planned procedures. Monitored and assessed vitals, medications, and adverse reactions and intervened when required.

PT Solutions, Acworth, GA 2011-2013

A therapist-owned physical therapy practice with treatment locations in seven states.

Area Manager

Oversaw ten outpatient locations in north-metro Atlanta under the direction of the CEO. Shepherded 12 clinic directors and a team of 30 therapists pursuing growth in visits and sales supported by a $5 million budget.

Increased year over year visits by 500+ by implementing best practices for caseload management and front desk operations.

Responsible for hiring, retaining and developing talent.

Concentra, Marietta, GA 2010-2011

A national chain providing non-emergency walk-in healthcare services.

Clinic Director

Directed a location that performed pre-hire screenings, PATs, and POETS, and treated acute-care workers' compensation patients. Liaised with referring MDs, employers, and case managers to attune treatments for successful return-to-work outcomes.

Ensured commercial metrics met planned KPIs. Served under the RD of PT.

Achieved patient visits, sales, and profit target goals each year.

Gentiva, Marietta, GA 2009-2010

An in-home health and personal care service provider.

Center Director

Supervised 10 physical therapists, three physical therapist assistants, and overall budget. Reported to the Area Rehab Director.

Physiotherapy Associates, Atlanta, GA Pre-2000-2009

A physio clinic providing therapeutic exercises, cardiovascular endurance training, and assistance dealing comfortably with the activities of daily living.

Senior Group Director

Started as a clinic director. Promoted to group director managing six clinics and then to senior group director with responsibility for 22 locations reporting to Regional Director. Supervised four group directors, 22 clinic directors, and 22 district-level business managers. Planned and executed strategic sales and marketing programs and controlled a $10 million budget.

Achieved 10% sales and 20% profit growth for five consecutive years reaching $5 million in net sales and $2.5 million in profit.

Planned and launched five de novo clinics.

Presidents Club five years in a row (10% growth in sales and 20% growth in profit).

Chairman’s Club three years in a row (30% profit margins).

Earlier Experience: Staff Physical Therapist, Cobb Memorial Outpatient Physical Therapy

Education, Training, Certifications, Licenses, & Technical Proficiencies

Western Governors University, Utah

MBA Healthcare Management Candidate – Expected graduation 2023

University of St Augustine, St Augustine, FL

Doctor of Physical Therapy

University of North Georgia, Dahlonega, GA

Master of Science in Physical Therapy

University of Georgia, Athens, GA

Bachelor of Arts in English

Lead instructor for Institute of Advanced Musculoskeletal Treatments

ABPTS Board Certified Orthopedic Clinical Specialist

University of St. Augustine Certified Manual Therapist

IAMT Certified Dry Needling

Licensed by Kentucky State Board of PT

Technical skills: Zoom, Skype/Teams; Asana; Google Suite: Gmail, Hangouts, Calendar, Currents, Drive, Docs, Sheets, Slides, Keep, Forms, Sites, Admin, Vault, and Jamboard; MS Office Suite: Excel, Outlook, PowerPoint, and Word.

Professional Associations

APTA member; APTA Certified Clinical Instructor; PTAG - Legislative Committee Co-Chair 2002

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