Customer Service, Optometric Technician, Freelance Makeup Artist

Jenna L. Burgess

Tampa, Florida *****

Phone: (**3) 638 - 9731. Email: ***********@******.***

Experience in optometry, customer service, and entrepreneurship.

•Excellent at forming new business marketing strategies.

•Special abilities to identify growth opportunities, navigate complex issues, and retain clients.

•Highly skilled in technician work, and have displayed resiliency and the ability to learn at a fast pace.

PROFESSIONAL EXPERIENCE

Excellence in Eyecare – Eye Doctor’s Office.

January 2022 – July 2022

Optometric Technician

I specialized in assisting the senior doctor with patient pre-testing. This involved quickly learning to use new medical equipment and run any technology we chose to onboard with ease. While in this occupation, I had many other roles as well. I quickly excelled at customer service and would answer phone calls from potential customers, schedule appointments, file away patient information on a complex computer system, and handle any questions sent via email. Additionally, I learned good interpersonal communication while there and how to handle difficult situations with patients. Lastly, I tallied our transactions which provided me with experience in managing finances.

Contributions:

•I provided patients with an enjoyable customer experience.

•I helped our technician team adapt to new technology that had been onboarded.

•I ensured that we had full coverage and a reliable network of staff.

Freelance Hair & Makeup Artist.

September 2021 – Present.

I created my own small business as a freelance hair and makeup artist. This allowed me to utilize information learned from marketing classes I have taken and better perfect my interpersonal communication. Additionally, this requires an element of valuable creativity, self motivation, and flexibility.

EDUCATION

Currently, a student with a sophomore standing at the University of South Florida.

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