Medical Receptionist
Resume:
Susan Parker Norsworthy
Montevallo, AL 35115
*********@*****.***
Summary
Experienced office professional seeking employment. Strong attention to detail and customer service. Highly motivated, creative and flexible. Excellent listening skills. Team player.
Work Experience
Medical Receptionist (current position)
American Family Care
Pelham, AL
November, 2021 – Current
Great each patient as they enter the clinic.
Maintain sign in log.
Verify identity and insurance, scan information to file.
Collect co-pay if applicable, and scan receipt to file.
Answer phone and answer questions, take messages, if needed.
Prepare deposit if cash or checks are received.
Process EOD paperwork and balance to receipts.
Collect payments from patients as a result of statements received.
Document Management Analyst
Protective Life
Birmingham, AL
March, 2019 – October, 2021
Separate mail when courier delivered from Post Office.
Open mail and prepare for scanning.
Separate original documents necessary for claims processing.
Separate payments to be sent to bank.
Forward tasks created from scanning, to appropriate departments for processing.
Customer Service Analyst
Protective Life
Birmingham, AL
November 1997 – July, 2016
Processed customer and agent requests for policy changes
Kept records of customer interactions or transactions, recording details of inquiries complaints, or comments as well as actions taken
Ensured that appropriate changes were made to resolve customers’ problems.
Referred resolved customer grievances to designated departments for further investigation when needed.
Resolved customer’s billing or service complaints by performing activities such as refunding money or adjusting bills.
Contacted customers to respond to inquiries, notify them of claim investigations results or any planned adjustments
Followed up on inquiries and complaints to ensure that appropriate changes were made to resolve customers’ issues.
Worked in the New Business area for Variable Universal Life including, but not limited to, document staging (checking for state correct applications and ancillary forms), submitting applications into the TLS-Leverage System, issuing policies, processing delivery requirements and placing policies in force.
Worked in Call Center, focusing on Variable Universal Life calls
Resident Manager
Morrow Realty
Tuscaloosa, AL
May, 1986 – September, 1997
Marketed vacant apartments to prospective tenants.
Planned, scheduled and coordinated general maintenance, major repairs and remodeling projects.
Maintained records of rental history and routine maintenance
Maintained lease or units and completed appropriate documents and forms
Met with property management to discuss the financial and operational status of the property.
Investigated complaints, disturbances and lease violations.
Resolved problems following management rules and regulations as well as city and county ordinances.
Education
University of Montevallo
Montevallo, AL
Education (no degree)
Shelby Academy
Montevallo, AL
Academic Diploma
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