Customer Service Medical Coding
Resume:
Elda K. Rose *********@*****.***
CUSTOMER SERVICE
SPECIALIST
More than10 years experience as a customer service specialist, combined with a college degree in healthcare, and advance skills in research and communications. Committed to continuing education with memberships in career associations are my most recent qualifications. Earned monetary awards for applied suggestions. Selected as peer tutor to other college students. Maintained honors status throughout college career studies. Enjoys networking with others to keep updated on current information. EDUCATION AND TRAINING
American National University- Salem, VA. Honor graduate in Healthcare-Medical Coding and Billing-2009-2011. Virginia Workforce Center- Roanoke, VA. Update employment and other networking skills 2011-present.
COMMUNITY INVOLVEMENT
Volunteered at local hospital information desk-2009-2012. Volunteered in Activities Dept at local healthcare facility-2012- 2017. Supervisor of volunteers at animal shelter-1985-1990. AWARDS and PROFESSIONAL AFFILIATIONS
Honor graduate from American National University -2011.Monetary awards and certificates while employed by Dept. of Navy and Dept. of Army. Peer tutor to students while in college. American Association of Professional Coders (AAPC) Former Member. Virginia Western College Horticultural Club-Former Member. Junior Achievement of Roanoke Valley-Former Member. PROFESSIONAL EXPERIENCE
Temporary Services- September 2017 to present. Warehouse work, production support depending upon the company contract with the temp security. Laid off during the pandemic, but still on the list for job opportunities.
Lowe’s of Roanoke- Roanoke, Va. May 2017- Aug 2017- Seasonal employee- outside lawn and garden shop. Cashier duties applied to this position. US Civil Service-Dept. of Army, Navy and Private Employers- Hampton Roads, and Roanoke, VA area-Aug 1990-present.
• Approached all job responsibilities with adaptability, confidentiality, and integrity.
• Prioritize daily tasks to meet deadlines.
• Communication skills with customers and other employees on a daily basis.
• Answered multi-line phone system, which required screening and redirecting phone calls.
• Researched maintenance reports for accuracy (excess hours and dollar amount), before posting final data to ships inventory accounts.
• Keep records of customer transactions.
• Confer with customers by telephone or in person to provide information about products, services, and orders.
• Resolve customer billing complaints.
• Complete contract forms.
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