Administrative Assistant Data Entry

TERESA M. VIGGIANI

P: (***) *** – **** E: **************@*****.*** www.linkedin.com/in/teresa-viggiani-104689ab

PROFESSIONAL SUMMARY

Highly organized and detailed-oriented Administrative Assistant with 25+ years of experience in both finance and non-profit organizations. Knowledge of accounts payable and receivables and office management. Proficient in Microsoft Office Suite, Internet and AWARDS database, ISSI database

and Daily Deposit program

ADDITIONAL SKILLS

ꞏ Multi-tasking ꞏ Research skills

ꞏ Adaptability ꞏ Professional office etiquette

ꞏ Strong work ethic ꞏ HIPPA knowledgeable

ꞏ Work independently ꞏ Strong customer service

NJBLS Benefit Funds 05/2021-Present

Customer Service/Administrative Assistant

Manage & Direct Incoming calls

Manage Tier-1 Inquiries

Manage incoming mail: sort and date stamp by department

Greet walk-ins including UPS, USPS, Fed Ex and all other deliveries

Assist team with mailing Ad-Hoc forms and notices

Schedule building maintenance

Scan/Image documents

Key Checks from contractors for contributions/welfare

Beacon of Hope House, a Division of Catholic Charities 05/2011–04/2021

Administrative Assistant/Receptionist to Program Manager and 11 Staff

• Meet and greet all outside guests

• Develop and maintain filing system

• Screen and direct high volume phone calls

• Data entry for new intake admissions

• Prepare, edit, and distribute special projects as assigned by the supervisor

• Attend department and program meetings as directed

• Arrange and disburse minutes for clinical round and staff meetings

• Create department and program brochures, flyers and any other published materials as needed

• Order office supplies

• Process rent checks for consumers on a monthly basis

• Train and oversee transitional employees for reception and office cleaning duties

• Backed up Administrative Assistants with travel, calendar maintenance and expenses

Fitch Ratings 06/1997-01/2009

Senior Administrative Assistant to two Managing Directors and 15 Analytical Staff

• Performed all administrative duties including maintaining attendance; distribute weekly staff schedules;

set up multiple meetings and conference calls

• Processed expense reports, coordinated monthly calendars, filed memos and handled direct phone

contact with municipalities and public organizations

• Composed and updated spread sheets, budgets and schedules

• Assisted with preparation of marketing materials for conferences and collecting research

• Facilitated thorough online investigation skills to support team efforts

• Integrated and compiled minutes and notes from conferences, speeches, weekly staff meetings and

relevant media coverage

• Organized the Annual Project Finance Seminar held at Fitch’s NY office (with 50-60 attendees)

and assisted with Public Finance Department’s monthly “lunch and learns”

• Incorporated and centralized tracking system to keep entire team organized and apprised of each other’s

priorities and tasks

• Provided excellent planning, prioritizing, and people skills for the department

• Coordinated detail travel itineraries

EDUCATION and CERTIFICATIONS: Port Richmond High School, Graduated June 1988

Certified Adult CPR/First Aid/AED (October 2019 through October 2021)

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