Service Representative Specialist Program
Resume:
Geraldine Taylor
Houston, TX 77068
CARRER OBJECTIVES:
Entrusted with the most complex service issues as a result of exceptional ability to promptly resolve the concerns and satisfy the customer needs aswell as ensuring the safety and care of all individuals.
Skills:
Computerized Accounting Microsoft Excel
QuickBooks Microsoft Word
Peachtree Windows 98
Microsoft Windows XP 10 Key by touch
EDUCATION:
Texas School of Business, Houston, TX
Accounting Specialist program started October 2001, graduated May 2002
●Diploma
●President list
Graduated from Nimitz High School in 1996 Houston, Texas
WORK HISTORY:
07/14- 06/2021 EMBRACING DESTINY, Spring Texas
Direct Care Staff
Enlighten, inspire, and motivate troubled teens. Provided life skills development, spiritual enlightenment, academic enrichment, and psychiatric Counseling
07/05-03/13 RELIANT ENERGY RETAIL SERVICES
REBS FCR Customer Service Representative
Received incoming calls for businesses and residential utility customers
Provided and assist customers with escalated problems, account information and services for their businesses or residential services
07/01-03/04 RMH TELESERVICES, Houston Texas
Telemarketing Representative
Offered new MCI local and long distance services to customers
Worked with customers to improve their telephone service and save money Externship
06/96-05/01 Nationwide Credit for Providian Bank, Houston Texas Collector
Collected payments on past due accounts
Negotiated collections of past due accounts for VISA and MasterCard customers
References: AVAILABLE UPON REQUEST
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