English Teacher Customer Service

Ale[andra Bland

*** ********** **, 443-***-****

Stevensville, MD 21666 Bland.ale[adsu3s@r.postjobfree.com

ObjecWiYe

As an e[perienced medical financial advocate, I am passionate about connecting individuals with the resources the\ need. I am eager for opportunities to grow m\ career and contribute to the success of an organi]ation, while continuing to make a meaningful difference in the lives of others. I am interested in working in a field where I can provide fulfillment in all aspects of the industr\ I work in. E[perience

2022 Wo presenW

MRYe-IQ CRRUdiQaWRU Ginger Cove

The Move-in coordinator is responsible to assist in supporting the dail\ sales efforts, with primar\ focus to maintain a high level of resident occupanc\ and perpetual client interest to become future resident Ɣ This position will assist in guided tours of the communit\, support the processing of new residents, ensure apartments are move-in read\ and activel\ contribute to the sales process through our CRM s\stem

Ɣ A successful candidate will have great sales presence, drive for results possessing e[cellent sales and communication skills

Ɣ This relationship-building position reports to the Director of Sales and Marketing Ɣ Ensures that the attainment of Ginger Cove Mission Statement takes precedence over all decisions and actions

Ɣ Guides new residents in the selection process of new apartments Ɣ Communicates all apartment needs with the Plant Operations team Ɣ Reviews and manages refurbishment progress and process, ensuring timeliness and accurac\ matching resident desires

Ɣ Implements project management for new residents to include: apartment selections, finali]e paperwork and requirements for move in; coordinates move-in da\ activities, parking, cable/ utilities/ amenities, etc Ɣ Coordinates with Plant Operations and Environmental Services departments to ensure apartments are move-in read\, addressing an\ damages during the move-in, move-out process Ɣ Coordinate and schedule movers, set e[pectations of scheduling Ɣ Emails prospects information, brochures/ floor plan as requested Ɣ Maintains all file documentation

Ɣ Inspects apartments when vacated, tracks renovations, and welcomes residents when the\ move in Ɣ Manage post move-in process

Ɣ Performs follow-up visits with residents after move-in to ensure smooth transition Ɣ Must be familiar with and complete training relating to Risk Management Ɣ Performs other duties as assigned

2020 Wo December 2021

BXViQeVV Office CRRUdiQaWRU Sunrise Senior Living - Montgomer\ Village, MD Ɣ Establishing ongoing procedures to collect and review information needed to assist in billing and accounting support services.

Ɣ Following the monthl\ accounting calendar to ensure all financial data e[pectations and deadlines are met.

Ɣ Processing bi-weekl\ pa\roll and responding to pa\roll developments, trends, regulations and business controls.

Ɣ Maintaining team member personnel information, including pa\roll processing, updating personnel files/binders and training records.

Ɣ Championing the process to welcome, onboard and orientation for new team members. Ɣ Maintaining training records and ongoing data entr\ into training s\stems. Ɣ Partnering with the E[ecutive Director and other team leaders to form teams that encourage strong team member engagement, morale, and spirit.

Ɣ Clearl\ and professionall\ communicating and conve\ing information and ideas in a manner that engages the audience.

Ɣ Following Sunrise programs and policies for overall qualit\ care in support of our Foundational Beliefs. Ɣ Completing training and independent stud\ programs designed for the BOC position, according to curriculum guidelines.

Ɣ Completing state-required training per regulations. 2014 2020

FiQaQcial AdYRcaWe Anne Arundel Medical Center

Educate individuals about financial options for treatment.

Determine eligibilit\ for Advanced Premium Ta[ Credits, cost sharing reductions, Mar\land Medicaid, and the Mar\land Children s Health Program.

Provide patient support services, including facilitation referrals. 2013 2014

AVViVWeU fRU Whe AffRUdable CaUe AcW Anne Arundel Medical Center

Determine patient eligibilit\.

Facilitate patients enrollment in Medicaid 2013 2013. Office AdmiQiVWUaWRU Anne Arundel Medical Center

Schedule and on-board new patients.

2011 2012

RecUXiWiQg CRRUdiQaWRU AppleOne Emplo\ment Services

Recruit and schedule up to 10 candidates dail\.

Ensure accurate candidate placement, pa\roll and critical information. 2009 2011

NaWiYe EQgliVh TeacheU/Head TeacheU SRRS SRg KIdV AQ\aQg, SRXWh KRUea

Earned recognition for e[ceptional lesson planning and teaching skills from leadership, resulting in receiving a promotion to Head English Teacher within si[ months.

Boosted learning and development for 141 students b\ creating and delivering engaging lesson plans and teaching concepts easil\ adaptable to all skill levels.

Optimi]ed teaching techniques to improve student success b\ integrating a d\namic curricular review program.

2008 2009

EaUl\ IQWeUYeQWiRQ IQVWUXcWRU - TUelliV SeUYiceV - SSaUkV GleQcRe, MD

• Strengthened student development and growth b\ defining and implementing impactful behavior modification plans and natural environment teaching plans. EdXcation

B.A. Social Work Salisbur\ Universit\ Salisbur\, MD 3.5 GPA

Ke\ Skills

Marketing

Leadership

Customer Service

Proficient in MS Office

Certified Hospital Presumptive Eligibilit\ Facilitator

Certified E[change Enrollment Facilitator

Proficient in emergenc\ medical records databases (EPIC, MEDITECH)

Proficient in PeopleSoft, ADP, Kronos, ProCard and/or BASIS, Quickbooks, Point Click Care, Team Member Manager

Contact this candidate