Agent Assistant Administrative

CATHERINE MANGAHAS

***********@*****.***

Azusa, CA 91702

Mobile: 626-***-****

OBJECTIVE

I am seeking a part time position where I am able to utilize my knowledge, skills, experience and be able to contribute to the company in reaching their goals.

EDUCATION

Bachelor of Science in Computer Information Systems

DeVry University, Pomona, CA

GPA: 3.50/4.00

Graduated: June 18, 1999

DeVry Senior Project

• Designed page templates for web site.

• Assisted in developing database to track students using Visual Basic and MS Access.

• Organized team members and project requirements such as specifications and business

logic.

SOFTWARE AND TECHNICAL SKILLS

• Windows 98/2000/XP • MS Word • MS Excel • MS Access • SQL • Stylus Studio • MS Outlook • Adobe Acrobat 4.0

•Omni Forms • Photoshop CS2 • Quark Xpress • Illustrator

• InDesign • PowerPoint • Telelogic DOORS 8.3 • MS Office Visio 2003 • Team One • ORACLE •SecurityTrax • GoToMeeting

• CallSource • Aptela •HubSpot • Salesforce

• MPAY (M3) • Pay Entry

EMPLOYMENT AND RELEVANT EXPERIENCE

Epay Specialists, LLC

Office Administrator August 2019 – February 2020

• Handled incoming calls.

• Answered customer's inquiries.

• Inputted new client account in our database (software used Salesforce).

• Created a client set up kit with their 1st and 2nd payroll start date, end date and check date.

• Created client's time and attendance with bank account, routing number, contact name, email, number of employees, 1st and 2nd start and end date of payroll.

• Assisted Manager and Supervisor with printing, scanning and emailing client's documents.

• Inputted new employee's demographics, social security number, date of birth, date of hire, direct deposit, filing tax status and pay rate (software used M3).

• Inputted payroll with employee's salary, hours worked, overtime, sick, PTO, UTO, Holiday pay, state tax, Fed tax, medicare, employee SDI, commissions, gas reimbursement, and child support (software used M3).

• Run a batch total to calculate all payroll entered for accuracy before registering and submitting.

• Created weekly Workers' Compensation reports (software used Excel).

• Uploaded Worker's Compensation Excel files to E-comp.

• Addressed employee's missing punches to client.

• Created and managed weekly and monthly payroll reports for clients.

• Prepared and printed client's employees payroll checks, Invoice, 401k, Payroll Register, Labor Distribution, Payroll Summary, Workers' Compensation (software used Pay Entry).

• Shipped client reports and payroll checks by FedEx and GSO.

• Hand delivered payroll checks and reports to client's location.

• Provided employees with pay stubs sent to their emails, per request.

Agent 1099

Remote Sales Closer September 2017- May 2019

(Work from Home-Assignment Ended)

This is a sales force company who got hired by a new client to sell their solution to small businesses.

• Called small business owners to help promote customer ratings or network.

• Made 150+ calls per day with provided leads and using a dialer.

• Locked down sales, typically a one call close.

Balboa Digital

Lead Verification Specialist-Remote (Contract- 2 week assignment) April 2017 - May 2017

• Screened the customer for their interest in the client’s product or service.

• Captured additional information from customer.

• Worked on or handle several programs.

• Warm transferred the customer to a provider of a service.

American Home Alarms (ADT) - Arcadia, CA

Business Development/Sales Representative June 2009 - March 2014

• Sold products within assigned territory, maintaining and exceeding sales quota.

• Identified prospects utilizing creative lead generating techniques.

• Followed up with prospects and consult with them about how an alarm system can protect their family needs in hopes of creating a good package.

• Confirmed appointments

• Assisted customers in providing the security system that best suits their needs.

• Informed technicians of their job schedule and keep them on track with required equipment for customers.

• Answered inbound calls for customer service, cancellation, reschedule and Disposition from technicians after a finished

installation.

Crane Aerospace, Burbank, CA

Technical Writer August 2008 – April 2009

• Applied templates and Standards of Crane to HW documents.

• Assisted Engineering Personnel in creating or editing documentations.

• Organized materials and complete writing assignments according to Company corporate standards

for order, clarity, style, vocabulary and terms.

• Reviewed and edited working, revision documents or changes in scope, format, and content.

• Converted Word documents to PDF.

• Uploaded documents to Team One as needed.

• Verified part numbers, flight change record sheet, and Master Limited Production List (MLPL) using Team One.

• Placed new existing documents by import to DOORS.

• Assisted and provided Director of Engineering with business charts, diagrams and graphs using Visio and Excel.

• Assisted Operations, Quality Assurance, Qualifications and other Program Managers in maintaining or accomplishing everyday

duties and deadlines.

Crane Aerospace, Burbank, CA

Management Assistant/Administrative Assistant November 2007 – July 2008

• Provided management with information about the Military and Government Compliance Survey by making calls to Suppliers

to assure they are compliance with section 4.2.3.1 of AGIS 40-002.

• Assisted Materials Manager in developing spreadsheets, pivot tables and Pivot Chart Reports for Supply Chain documents and

presentations.

• Assisted buyers with their day-to-day needs such as updating PO dates, PO price and resolve unpaid invoices. Referenced all

issues using Oracle.

• Prepared and provided Inventory Clerks with an adjustment form to address their reasons of change in the physical count,

Oracle on-hand and Adjustment Quality.

• Assisted Production Control Manager to transfer items in Inventory Location FSP000001 to be moved to HML000001.

• Provided administrative support to Shipping/Receiving, Inventory, Purchasing Department and/or Manager. Duties include

Creating and modifying documents using Microsoft Office, general clerical and project based work. Project a professional

company image through in-person and phone interaction.

Conroy’s, Inc, Burbank, CA

Creative and Graphic Coordinator May 2007 – October 2007

● Designed and developed flyers, newspaper ads, posters/banners, brochures, postcards

and buttons for Franchises Nationwide.

● Assisted Marketing Manager in coordinating designs, layout and theme using Photoshop

CS2, Quark Xpress, InDesign and Illustrator.

● Developed graphic patterns from concept to production.

● Keyed out product images and background.

● Downloaded images, photos and illustrations from server.

Quick Cash Lending, Canoga Park, CA

Account Executive/QA/Telemarketing/Supervisor April 2006 – January 2007

• Specialized in Hard Money Loans.

• Organized Mortgage loan file by reviewing loan application.

• Established mortgage loan application information.

• Maintained all information by sorting, organizing a filing document.

• Performed cold calling for company leads or referrals.

- made 185+ calls a day.

• Client(s) who qualify for a sub-prime loan (offered above prime) are referred to other Mortgage companies.

• Responsible for training new hires.

• Supervisor duties: take attendance, keep track of everyday accomplishments (commissions and bonuses), organized all

Documents, answer calls, and a problem-solver.

Partnered for Progress, Los Angeles, CA (Contract)

Administrative Assistant October 2005 – January 2006

● Responsible for answering calls, filing documents and organizing events.

● Assisted Clinical Coordinators with their site visits to varies clinics, preparing forms and

reports using MS Word, MS Excel and MS Access.

● Prepared on daily basis outgoing Federal Express, UPS packages, certified mail and US

mail.

● Defined database table schema using proprietary software.

● Created simple database to store patient data using MS Access and SQL.

Primerica Financial Services, Pasadena, CA

Financial Planner February 2004 - August 2005

• Specialized in Life Insurance, Refinancing, and Home Loans.

• Direct sales (meeting the clients in person).

• Setting up appointments to meet with client(s).

• Provided clients with information about their financial goals and dreams.

● Meet with clients – in their own home – to conduct a Financial Needs Analysis and show

them how money works.

• Loan applications are sent to a Loan Originator for further verification.

• Performed cold calling for high-quality referrals and prospects.

• Responsible for training new recruits.

XDimensional Technologies, Inc, Brea, CA

Form Designer/Quality Assurance Specialist April 2001 – February 2004

• Designed and developed dynamic web application forms.

• Designed and developed PDF forms using MS Word and Adobe Acrobat.

• Defined database table schema using proprietary software.

• Performed high-level quality assurance test on various stages of software development.

• Responsible for mapping database fields using XML, XLST and Stylus Studio.

• Responsible for training new employees.

• Assisted business analyst in analyzing possible solutions to new or existing problems.

Century Travel Agency, Pasadena, CA

Travel Agent Assistant May 1999 – April 2001

• Answered inbound calls.

• Assisted customers in arranging their flights and accommodations by using a booking system.

• Advised customers on travel arrangements.

• Prepared promotional materials and displays.

• Informed customers of changes to their travel.

OTHER QUALIFICATIONS

● Self-Motivated ● Responsible ● Organization ● Analytical Skill

● Hard Worker ● Dependable ● Decision-Making ● Team Oriented

● Customer Service ● Management ● Creativity ● Adaptability

● Problem-Solving ● Communication ● Active Listening ● Leadership

● Critical Thinking ● Resourceful

Contact this candidate