Business Analyst Control
Resume:
Steve Zanders
**** ****** **** * Dayton, Ohio ***06
*************@*********.***
SUMMARY OF QUALIFICATIONS
Senior IT professional within the Office of Agile with extensive experience in all phases of the Software Development Lifecycle and PMO processes. Ability to learn quickly and work independently, as well as with cross functional teams. Adept at working closely with client executives, business stakeholders, product owners, project managers, and IT developers. A proven track record of building and maintaining strong client relationships by delivering on time, on budget and results that meet the client’s expectations. An excellent communicator who interacts effectively with all levels within an organization while managing multiple priorities simultaneously.
Specialized Expertise: CMMI processes, Process Development, Process Focus/Auditing, Organizational Change Management, Process Training, Project Management, Metrics Analysis, Agile development (Scrum, Kanban, SAFe), Agile support tools (JIRA, Planview, HP Application Lifecycle Management, TFS, Version One, Confluence), MS Office Suite, and numerous online testing utilities.
WORK EXPERIENCE
Leidos – Beavercreek, Ohio
March 2021 to Present
Title: Quality Assurance Analyst
Responsible for USAF’s Vanguard AFRL Skyborg System Design Agent, AgilePod®16 Maturation, and Rapid Technology and Demonstrations (RTD2) Quality Assurance and Quality Control functions to ensure compliance to Leidos policies and procedures to maintain CMMI and AS9100 compliance.
This includes performing audits to ensure Leidos policies and procedures, Agile Processes, DoD regulations and customer requirements are being met. Work closely with the Program Manager, Release Train Engineer, CM Administrator, technical expert, functional support personnel and LEIDOS senior management ensuring that customer requirements, modifications or component changes are in compliance with approved procedures.
Performing deep dives and root cause analysis to analyze program issues/problems and assist the project team with immediate containment, corrective and preventive actions/effective solutions. Recommending, facilitating, tracking and reporting on continuous process improvement activities leveraging new approaches to transform and mature continuous improvements.
Identify a set of project-specific characteristics, applicable processes, approved tailoring, and project implementation for each process to create and maintain a Tailored Process Baseline
Conduct site and program requirement compliance audits
Ensure control and compliance of subcontractors to SOW customer requirements and standards
Address internal and external corrective action requests (CAR), perform detailed root cause analysis, identify containment, preventive and corrective actions
Prepare and brief quality management review data and status
Review, comment and approve deliverable documents
Provide timely measurements and audit outcomes
Schedule and Conduct Process Compliance and Product Audits
Conduct final quality analysis of product prior to customer delivery
Participate in the planning of Quality activities for the programs
Attra, Inc – Kettering, Ohio
2018 – 2021
Title: Process Quality Control Analyst - Consultant to Synchrony Financial
Worked full time as part of Synchrony Financial Office of Agile/PMO to verify compliance of Agile and Waterfall projects to PMO standards. This includes verifying required deliverables are completed with required/appropriate content and quality, evidence of testing /validation; and all required stakeholder reviews and approvals are completed. In addition to this verification, I worked very closely with Scrum Masters, Product Owners and PM’s to ensure overall quality was delivered for their projects. Part of the global Office of Agile support also includes the effort to support issues raised by Technical Risk Management and SOX processes and controls.
Conducts process audit, process facilitation and process training/ coaching
Audits/ tests ongoing processes to assure continued compliance (software development cycles Waterfall and Agile)
Provides subject matter expertise on Quality Assurance software, tools and best practices
Partners with the Program Managers, Scrum Masters, Product Owners and PMO to develop, implement, monitor and enforce all processes for Agile/ Waterfall development and testing as per standards defined by the organization and the company’s compliance with internal control requirements
Works closely with internal audit and TRM (Technical Risk Management) to identify and resolve BSII (Business Self Identify Issues)
Reviews all the client deliverables as per the company CMMI standards
Prepares reports based on the results of audits/tests to be presented and shared with QA Leads and Delivery Managers
Conducts random reviews of the projects to ensure standards and process are followed
Reviews and evaluates policies and procedures for organizational implementation
Ensures that all information of confidential nature is held in a secure and confidential method
Ensures that all audit records and documentation are accurate and in compliance with applicable regulations
Participated with Technical Risk Management on external OCC (Office of Comptroller and Currency) and SOX audits
Key contributor in resolution of corrective actions plans/ MRAs (matters requiring attention) as a result of external audits.
Assurant Specialty Property – Springfield, Ohio
2011 – 2018
Title: Business Analyst/ Product Owner
Worked full time as part of the Business Management Process Group to elicit Business
Requirements from the Business Analytics team, and define sprint/release backlog and sprint/release planning. Reviewed and submitted Business Requirements, Agile user stories within areas of the IT organization, which included the Quality Assurance Testing organization. This also included participating in the coordination of all phases of testing, product demonstration, production implementation, and post implementation support.
Participated in consultations with Product Owners to identify Agile release backlog for system releases.
Created functional design documents defining specific system feature functionality expected.
Facilitated discussion among Business and System Architects, Software Developers, Product Owners and QA Testers to achieve timely approval of feature functional designs.
Created and delivered Agile user stories with success criteria for each functional design.
Created Agile sprint backlog by presenting user stories, gathering input, modifying when needed and estimating with the team a relative degree of difficulty to complete.
Accountable for functionality testing all such demonstrative configurations appropriately documenting and communicating testing results.
Accountable for the preparation and presentation of feature functionality demonstrations to an extensive internal audience fielding both functional and business inquiries.
Aided QA and regression testers by reviewing and providing input into test scenarios required to certify the feature.
Aided Documentation Team in the creation of release documentation targeting an end user audience.
Aided Business architects in defining protocols and best practices for use by Business Analysts, creating document templates to accommodate sprint iteration delivery scheduling.
Created, published, and gained approval system business requirements documents that served as a basis for the functional design of a newly acquired life system.
Created use cases and performed functional case testing of coding prior to code delivery for user acceptance testing.
Accountable for maintaining the integrity of requirements documentation ensuring that documents accurately reflect application features and functions.
Aided User Acceptance Testing group acting as a single point of contact responding to questions concerning system specifications and functionality.
Reviewed and obtained approval for Business Requirements from Business Operation VP’s, Unit Managers, and Test Directors
Created Business proposals and Cost Benefit Analysis.
Presented and provided training to less experienced Business Unit Analyst within the global organization
Utilized process improvement experience, to serve as a key point of contact for implementing consistent operating procedures and tools within the organization.
EDS/HP Enterprise Services –Dayton, Ohio
1998 –2011
Title: Quality Auditor/Solution Center Liaison for the Software Quality Assurance Group
Worked as part of the Program Management Office (PMO) to institutionalize process behavioral change within multiple organizations; participated in the development of organizational project plans, training plans, and metrics data analysis in preparation for standard CMMI assessments. This resulted in numerous successful assessments, with the results ranging from CMMI Level 2 through CMMI Level 4; Participated in the development and roll-out of organizational corrective actions plans, as the result of standard CMMI assessments.
Conducted SQA Reviews/Audits to track project progress and compliance with Global Application Delivery – Quality Management System (GAD-QMS), Standard Software Process (SSP), the SEI Capability Maturity Model (CMM) and the SEI Capability Maturity Model Integration (CMMI) processes and procedures.
Provided review and audit findings to project leadership and management.
Tracked non-conformances to closure and escalated to Senior Leadership as needed.
Mentored Quality Auditors and issued concern notifications to Senior Management as appropriate.
Assisted Project Managers, Project Team Leaders and Team Members with CMMI, CMM, and organizational System Software Process related questions.
Presented SQA monthly reports to the Solution Centre Leadership and/or Senior Program Leadership.
Provided Consulting support to the Process Engineering Group’s Transition Leader in the development of the organizations Quality Assurance Plan.
Advised Senior Program Management on areas of organizational weakness and conformance trend analysis.
Analyzed SQA data as required by Senior Program Management and indicated areas in need of corrective action.
Participated in the development, review and roll-out of organizational specific processes. Also provided organizational training when required.
EDS – Fairborn, Ohio
1988 – 1998
Title: Systems Engineer Supervisor/Project Manager/Systems Engineer Team Leader
– GMAC/Ally Bank - Retail Collections, Asset Recovery, Direct Leasing Plan Sub-system
Managed a team of 10 – 15 System Engineers with primary responsibility for IT Product Development and Maintenance of Online, Batch and COTS applications. Primary responsibilities included customer interfacing to determine project priorities and customer business requirements.
In addition to customer interfacing/support; maintained the program budget which included workforce planning, compensation management, and staff career development.
Tracked Project progress and compliance.
Developed project and program specifications.
Coordinated the promotion of modules to system test and production environments.
Gathered appropriate metrics as they related to Project Management for the CMMI (Key Process Areas).
Tracked Salary/Compensation Plans, and assisted in workforce planning.
Completed performance reviews, and career development plans.
Developed detail software release implementation scripts and plans.
Completed Batch and Online Current Situation Analysis.
Gathered detail business requirements and completed business design documentation.
Developed detail design documentation.
Developed detail code and test plans to support customer requirements
Mentored less experienced SE’s on gathering customer requirements and developing customer specifications.
EDUCATION
B.S. Computer Science, Central State University, Wilberforce, Ohio
CMMI & ITIL Certified
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