Customer Service General Manager

Jose N. Castillo

** ********* *** ****: 631-***-****

Central Islip, NY 11722 ***************@*****.***

SUMMARY OF QUALIFICATIONS

. Heavy Forensic auditing experiences

. Extensive computer skills (Microsoft Office Applications)

. Excellent communications skills

. Able to conduct witness interviews and summarize key information

. Self-motivated; detail oriented; able to multi-task efficiently

. Extensive exposure to third party health care reimbursement systems

. Dedicated manager with strong work ethic and the ability to build lasting client relationship

. Able to motivate and planning skills; adaptable; enjoy new challenges

PROFESSIONAL EXPERIENCE

Las Delicias II Peruvian-Restaurant and Bar

895 N. Wellwood Ave, Lindenhurts, New York, 11757

General Manager and Owner March 2011 - Present

. Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss

. Planned menus, estimated food and beverage costs, and purchase inventory

. Investigated and resolved food/beverage quality and service complaints, insuring customer satisfaction and repeat business

. Planned and Managed significant remodeling projects that enhanced the ambiance of ten facility

. Recruited, hired, supervised, scheduled, and motivated a staff of 5 employees

. Trained service staff to enhance customer service and increase profits through suggestive selling

NYS Office of the Attorney General

Medicaid Fraud Control Unit New York, NY

Associated Special Auditor / Investigator February 2003 - December 2010

. Audit and review original financial records from various Health Care Providers

. Design audit programs specific to various allegations

. Utilize statistical and financial data to detect fraud

. Review bank documents for unusual transactions

. Review medical and administrative records to detect abnormalities and discrepancies

. Prepare analytical reports to support findings and calculate restitution amounts

. Interview defendants and witnesses for Grand Jury and Trial

. Testify at Grand Jury and Trial

Special Recognitions:

2004 Outstanding Performance Award Recipient

2005 Superior Service Award Recipient

EDUCATION & SKILLS

CW Post Long Island University Long Island, NY

Bachelor of Science in Accounting December 2002

Fluent Bilingual (Spanish - English)

Access, Excel, Word, Accurint, EMedNY (Department of health Data Base - Bi-Query)

Reference furnished upon request

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