General Manager Restaurant
Resume:
CP
Chelsea Pinkel
Professional Summary
Customer and service driven General Manager with eight years of experience focused on increasing revenues and driving margins. Adaptive and deadline-oriented, consistently executing and completing multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial discernment, offering vision and motivational acumen.
Work History
Jack Rose Restaurant, QED Hospitality - General Manager New Orleans, Louisiana
05/2021 - Current
Southern fine dining. Celebrity Chef Brian Landry. Lilette Restaurant - General Manager
New Orleans, LA
01/2020 - 12/2020
Contemporary French & Italian fine dining by highly acclaimed Chef John Harris.
Restored the restaurant to fine dining standards after Covid-19 enforcements eased.
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Worked directly with the F&B director to ensure all QED venues in the Pontchartrain Hotel were successful.
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Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
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Operated Jack Rose significantly above projected budget for 15 consecutive months.
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Assisted in opening The Kitchen Table at James B Beam Distilling Co facility in Louisville, KY.
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Managed budget implementations, employee reviews, training, schedules and contract negotiations.
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Initiated and enforced Covid-19 protocols, and frequently pivoted to rearrange the restaurant based on city mandates.
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Implemented a online ordering platform with curbside pick up/delivery options.
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● Led and directed service while maintaining fine dining standards. *******.******@*****.***
Virginia Beach, VA 23450
Skills
● Policy Development and Enforcement
● Department Oversight
● Maximizing Profitability
Performance Monitoring, Evaluation,
and Improvement
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● Management Training
● Financial Statement Review
● Hiring and Onboarding
● Profit and Loss Control
● Business Growth Initiatives
● Food Safety and Quality
Education
02/2022
Serve Safe Certified
2012
Cicerone Certification Program
Cicerone Certification
Certified Beer Server
05/2007
Arizona State University
Tempe, AZ
Bachelor of Arts: Studio Art/Oil Painting
Global Brew Tap House - Director of Franchise Operations O'Fallon, IL
01/2016 - 01/2019
Global Brew Tap House - General Manager
O'Fallon, IL
01/2014 - 01/2016
Implemented operational strategies and effectively built customer and employee loyalty.
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Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
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Worked with franchisees from initiating a discovery day through opening of their location.
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Planned and executed corporate training on all aspects of the craft beer industry.
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Maintained up-to-date knowledge of competitor products and pricing in market served.
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Organized promotional events and interacted with community to increase sales volume.
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Provided ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and other available technology.
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● Managed two corporate locations for Global Brew simultaneously. Developed and maintained relationships with customers and suppliers through account development which led to creating diverse and rare tap lists.
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Executed full scope of operations, from hiring and managing staff to inventory, ordering, settling finances, and city inspections.
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Worked directly with Events Coordinator to properly plan and execute both on and off site events.
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Implemented operational strategies and effectively built customer and employee loyalty.
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