Resume
Vikram Chauhan +91-885*******
******@*****.***
Career Objective
To make use of my interpersonal skills to achieve goals to get a responsible position by hard work, dedication and Consistency
Education Year Course Institute University Percentage
2008
B.B.A
Pt. Ravi Shankar
C.G Board
72.0%
2007
Diploma ECE
I.C.M.S
Chennai
59.8%
2005
H.S.C
Bharatiya Shiksha Parisar
U.P Board
68.4%
2003
S.S.C
Sarath Public School
A.P Board
63.5%
Computer Knowledge Operating System Windows XP, Vista, 7, 8, & 10
Office Microsoft Office 2010, 2013
Designing Photoshop CS 4
Technical Computer Hardware Maintenance & Networking
Designing Basic knowledge of Html, CSS & JavaScript
Professional Experience
Vodafone India Pvt Ltd
Pune (M.H)
Sr. Executive Customer Experience
21st Feb 2022 to Till
Responsibilities
Identifying customer needs and taking proactive steps to maintain positive experiences, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
Performing product tests, evaluating after-sales and support services, and facilitating improvements.
Solving tickets raised by the customer
Documenting processes and logging technical issues, as well as customer compliments and complaints.
Virtual Employee Pvt Ltd (A.I.C)
Noida (U.P)
Virtual Administrative Assistant
12th Feb 2018 to 29th Feb 2020
Responsibilities
Assisting with all aspects of administrative management, directory maintenance, and keeping the client websites up to date.
Performing and coordinating clerical duties such as mass mailings, looking after Joining Formalities, Renewing yearly contract, Finding Conservators online, Handling Profile Inquiries, and Maintaining Online Community records, Adding Professional Membership into CRM Etc.
Coordinating between departments and resolving day-to-day administrative and operational problems this may need to type, edit, and redact pdf files and proof reading documents.
Providing a high level of customer service to internal and external customers. Prepares and modifies documents including correspondence, reports, drafts and emails. Schedules and coordinates meetings and appointments for management MS Outlook/MS Calendar.
I Energizer
Noida (U.P)
Sr. Executive Customer Service
27th Apr 2015 to 06th June 2016
Responsibilities
Worked in Banking Financial Services, responsibility includes handling international clients receiving Inbound and making outbound calls related to credit card banking related transaction queries voice.
Break Water Solutions
Gurgaon (Haryana)
Accounts Manager Sales
02nd Mar 2012 to 8th Feb 2015
Responsibilities
Major Job includes developing positive relationships with clients
Monitoring on sales metrics (e.g. quarterly sales results and annual forecasts
Keeping track record on sales funnels and ensuring that the data is up-to-date and accurate.
Working on Administration and different types of projects. Conference calls or online meetings as necessary.
Various Report Generation in outbound sales campaign.
a. Sales (Daily, Weekly, Monthly Overall and Agent wise)
b. Follow up report with customers
c. Incentive Calculation
Collecting calling data from Canadian online directory.
Managing leads according to the geographical location.
Doing follow-up with Previous customers, Keeping track record of Sales
Online business promotion on networking sites like Face book, Twitter, and Quirk Etc.
Posting online blogs, doing email marketing.
Screening and short listing candidates as per company requirements.
Strength
Quick Learner Goal Oriented Honest
Positive Attitude
Personal Skill
Good grasping power, Interactive team worker, Innovation, excellent verbal and written communication skills
Personal Details Name Vikram Chauhan
Father’ Name Mr. P.R Chauhan
Mother’s Name Mr’s. Meena Devi
Sex Male
Nationality Indian
Marital Status Single
Language Proficiency English, Hindi, & Telugu (Writing &Speaking)
Hobbies Playing Games, Listening Music & Traveling
Permanent Address H.no:216, Indira Nagar, Supela, Bhilai. Dist: Durg (Chhattisgarh)
E-Mail Id ******@*****.***
Mobile No. +91-828*******
Declaration
I hereby declare that the above mentioned information is correct, up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Date: Place: