Customer Service Assistant Manager

Alaine Johnson

***** ****** **** **** • Huntersville, NC 28078

586-***-**** • ********@*****.***

•

Managed and maintained several high-paced, customer service oriented retail environments

•

Increased profitability by updating office procedures enhancing productivity and efficiency

• Proficient with Microsoft Office products, and able to type 70 words per minute EXPERIENCE

Business Manager

• Manage counter duties by creating staff work schedules, maintaining registers, and educating and managing staff for all current and upcoming counter events

• Organize and execute counter events enticing new customers, increasing clientele

• Create customized cosmetic applications to satisfy individual style preferences

• Provide cosmetic application and consultation assistance to a variety of clientele Trainer

• Developed new cash handling procedure by reviewing the needs and performance of staff; became top sales and member count location in the United States

• Revised orientation and sales processes increasing staff performance and productivity

• Maintained customer accounts utilizing ClubReady software

• Provided routine and customized exercise plans assisting individual meet fitness and wellbeing objectives

Assistant Manager / National Certified Pharmacy Technician

• Coordinated partnerships between physicians, pharmacists, peers, and management

• Liaised between the customers and insurance company’s ensuring appropriate prescription fulfillment, provided excellent customer service

• Fulfilled an assortment of prescriptions, including various compounds

• Efficiently interpreted, computed, processed all third party billing requirement Absolute Salon and Day Spa – Charlotte, NC 2010 – 2013 Licensed Massage Therapist

• Assessed the needs of each customer, selecting the most appropriate treatment

• Served clients efficiently while maintaining a cheerful attitude in a chaotic workplace

•

Maintained professionalism and cleanliness of therapy room and common areas

•

Attended local events to network and increase clientele EDUCATION

Macomb Community College, Warren, MI

•

Associate of Arts 2016

Academy of Massage and Bodyworks, Romeo, MI

•

Licensed Massage Therapist 2005

650 hour accelerated course of study, completed within 16 weeks; courses of study: The Theory of Practice and Techniques of Massage, Anatomy, Physiology, Terminology, Business Ethics, Management, and Marketing of the Massage Practice

Big Buds Florist – Co Owner/ Floristry/Accounts Payable/LMT 2018-Current Mt. Island Fitness – Licensed Sports Massage Therapist 2015-2019 Dillard’s – Juniors/Clinique/Dior, South Park Mall, Charlotte, NC 2015 – 2018 9Round Kickboxing – Charlotte, NC 2013 – 2015

Orchard View Pharmacy – Charlotte, NC 2003 – 2013

Contact this candidate