Customer Service Restaurant Manager

KYLA SVITAK

469-***-**** ***********@*****.***

CAREER OBJECTIVE

Restaurant manager with 4+ years of experience managing a fast-paced environment. Skilled in delivering and leading others and implementing strategies to increase revenue and drive brand growth. PROFESSIONAL EXPERIENCE

Restaurant Manager

Chili’s Grill & Bar November 2019–Present

● Oversee and resolve guest complaints regarding food quality, service, or presentation

● Place and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity

● Motivate, develop, and coach people as they work to determine ways to improve service, performance, or safety

Senior Manager

Carvana

January 2017–November

2019

● Provide premium customer service while executing on company standards and strategic initiatives

● Build/maintain a culture of inclusivity, engagement, motivation, and recognition

● Confer with other supervisors, sales teams, and engineering personnel to revise plans and achieve demanding targets

Spa Consultant

Planet Beach Contempo Spa

Jun 2014–May 2017

● Maintain high functional, operational and organization levels during high-traffic hours and seasonal promotions

● Engage with high priority clients while managing day-to-day activities to maximize profits

● Coordinate staff scheduling to maximize usage and efficiency

● Inventory products, order supplies, and account for expenditures EDUCATION

Texas Tech University,

Lubbock, TX May 2018

Bachelor of Arts,

Psychology/Business

Management,

Honors: summa cum laude

(GPA: 3.9/4.0)

RELEVANT SKILLS

Results-Driven

Budget allocations

Accounting

Microsoft Office

Aloha/Taleo

Interpersonal/Hiring

Risk Management

Conflict Resolution

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