Player Development Manager, Marketing Operations Manager

Professional Summary

I have over ** years’ experience in fast paced, deadline driven Tribal Gaming Casino environment, staring out in Housekeeping and working my way up to Marketing Operations Manager. I’ve held Supervisor and Management positions over 7 yrs. of that time, with up to 25 staff under my direction. I’ve assisted with departmental budget planning and have knowledge of Entertainment Contract negotiations, production and review, GL postings and functions, along with cash handling, accounting & collections experience. I have strong customer service skills and possess the strong organizational skills needed to prioritize multiple projects at once, along with proving to be a valuable team member within a relatively short period of time through planning and implementation of departmental goals.

I am looking to further my experience in Entertainment and/or Marketing Operations.

Experience:

PSE-2 07/22 to Present

State of Arizona - Department of Economic Security – Parker, AZ

• Process applications for Cash Assistance, Nutrition and Medical Assistance

• Conduct interviews to determine eligibility for services

Player Development Manager 09/20 to 04/22

BlueWater Resort & Casino – Parker, AZ

• Oversee all operations of the Players Club, Player Development and Transportation Departments which includes all budgeting, payroll, scheduling and monitoring departmental expenses

• Ordered all items needed for Marketing, Promotions and Special Events, ensuring they are posted to the correct GL.

• Responsible for the creation and execution of all Marketing and Players Club Promotions and gift offers.

• Assist the Director of Marketing in all aspects of Entertainment Purchasing and Management.

• Responsible for the overall direction and coordination of the Players Club and Casino Host functions, including Preferred Guests, Player’s Club Supervisor, Casino Host Coordinator, Casino Host’s and Players Club Attendants to ensure the development and maintenance of the player market strategy.

• Responsible for the acquisition of and relationship with all casino customers.

• Track and review Players Club and Casino Host activities and promotions for effectiveness while staying with budget.

• Prepare and submit notifications and submissions to our Tribal Gaming for review and approval for all Promotions and events.

• Prepare weekly staff schedules, gave annual performance reviews.

• Handle all confidential information in a professional confidential manner.

Marketing Operations Manager 09/19 to 02/20- Assistant Marketing Operations Manager 02/20 to 07/20

Soboba Casino Resort – San Jacinto, CA

• Assist the Marketing Operations Manager with budget planning of all Marketing departments.

• Assisted with the creation of all Marketing Promotions.

• Assist the Director of Marketing with the budget planning of the Marketing department,

• Created all upcoming Marketing Promotions.

• Assist the Director of Marketing in all aspects of Entertainment Purchasing.

• Reviewed and rewrote all PNP’s pertaining to the Marketing Department, retired outdated policies and procedures and created new policies and procedures.

• Oversee all internal and external advertising, including newsprint, radio, billboards, video content, and website all while helping to ensure we keep within the set budget.

• Contract negotiation and submission of contract to the Legal Dept. and the Tribal Council.

• Oversee the coordination of all Special Events, Concerts and Entertainment needs.

• Manage the placement of volunteer staff, for all concerts, Meet & Greets and Promotions.

• Review and approve notifications and submissions prior to their submission to Tribal Gaming for review and approval for all Promotions and events.

• Ordered all items needed for Marketing, Promotions and Special Events.

• Prepare and submit notifications and submissions to our Tribal Gaming for review and approval for all Promotions and events.

• Prepare weekly staff schedules, gave annual performance reviews.

• Handle all confidential information in a professional confidential manner.

Advertising & Public Relations Manager 04/18 to 08/19

BlueWater Resort & Casino – Parker, AZ

• Assist the Director of Marketing with budget planning of all Marketing departments, as well as the preparation of reports for variance responses.

• Assist the Director of Marketing in all aspects of Entertainment Purchasing and Management.

• Review monthly reports to ensure all charges are posted to correct GL.

• I manage and inspect all internal and external advertising, including newsprint, radio, billboards, video content, website and issue press releases all while helping to ensure we keep within the set budget.

• Coordinate all Special Events, coordinate and attend off-site events, oversee the coordination of all Concerts and Entertainment needs.

• Manage the placement of volunteer staff, Security and Maintenance personnel during concerts and Special Events in addition to Production and Entertainment staff.

• Set up and monitored Ticket sales within our ticketing system

• Prepare reports, contracts and proposals as needed for all Concerts and Special Events (Off Road Races, Drag Boat and PWC competitions).

• Prepare and submit notifications and submissions to our Compliance Officers for Tribal Gaming review and approval.

• Handle all information in a professional confidential manner.

Marketing Administrative Assistant/Coordinator 05/17 to 04/18

BlueWater Resort & Casino – Parker, AZ

• Assisted Director of Marketing in all aspects of Entertainment Purchasing and Management, assisted with budget planning.

• Provide Entertainment Contracts to the Executive Assistant to be forwarded to the Attorney General’s for approval prior to release.

• Review all monthly charges are posted to correct GL.

• Contracted bands and DJ’s to play in our Dig Lounge and Cantina.

• Distribute and file all incoming contracts, scripts, proofs, etc. for Marketing and Entertainment.

• Prepare all related requisitions for Marketing and Entertainment vendors

Players Club Supervisor 04/16 to 05/17

BlueWater Resort & Casino – Parker, AZ

• Supervised a staff of 7 Players Club representatives providing fair and consistent supervision which included; assisting in interviewing, hiring, training, termination and disciplinary actions.

• Assisted the Players Club Manager with all events & promotions related to the Players Club (Ordering promotional materials, gifts and Players Club supplies).

• Planed and administer work schedules and assignments for Players Club Reps.

• Prepared notifications and submissions to Compliance for Tribal Gaming review and approval.

• Assisted with Slot Tournaments including being the tournament captain/leader, and assisted with registration of guests, inputting information into the slot tournament software and pulling tournament reports.

• Analyzed tracked play when making recommendations, issuing comps, and resolving guest concerns.

Accounts Payable Clerk 12/2014 to 04/16

BlueWater Resort & Casino – Parker, AZ

• Entered all invoices into the in-house accounting software (eRequester) to be processed for payment in a timely fashion.

• Researched and resolved accounts payable discrepancies.

• Posted invoices to appropriate general ledger accounts.

• Created daily and weekly reports for accounting management as needed.

• Reconciled vendor statements and handled payment complaints or discrepancies.

• Invoice processing, closed purchase orders, credit memos and payment transactions.

Relief Cage Shift Supervisor 03/2012 to 12/2014

BlueWater Resort & Casino – Parker, AZ

• Supervised cage and vault cashiers who process cash and chip transactions.

• Ensure our Dept. is practicing all Dept. Of Gaming cash handling regulations.

• Accurately complete MTL, MIL & CTRC logs daily.

• Pay out jackpots, count out cashiers at end of shift, help to locate variances as they happened.

• Counted Vault in/out.

• Helped to train new employees.

• Helped to resolve patron complaints and issues.

Skills

• Excellent organizational and multi-tasking skills, with the ability to make decisions under pressure, meet deadlines, while monitoring numerous projects

• Enjoy learning new skills, and taking on new challenges

• Knowledge of Players Club and Casino Operations in Tribal Gaming Casino

• Strong computer knowledge

IGT systems, Patron Management, Intaact, Word, eRequester, Excel, Sage, Outlook, Agilysys System, Redrock, general office equipment

• Great customer service skills and ability to work well with others

• I frequently work with minimal supervision

Contact this candidate