Customer Service Food
Resume:
T
Raina
Tuzzolino
**********@**.***.**
u
Scottsdale, AZ 85251
SUMMARY
Dedicated Server with 2 years of experience offering top-notch service to customers in any dining setting. Attention to accuracy of food service, delivery and preparation in line with requests and dietary needs. Team-player when working with kitchen staff to complete orders. SKILLS
Point of Sale (POS) system operations
Table setting arrangements
Price memorization
Hors d'oeuvres service
Quality control
Relationship management
Menu memorization
Liquor, wine and food service
Menu knowledge
Effective customer upselling
EXPERIENCE
Pool Server
Scottsdale, AZ
The Omni Montellucia/ Feb 2022 to Current
Stocked server areas with supplies before, during and after shifts. Recommended and served alcoholic beverages to patrons during high-volume shifts. Took drink orders from tables and bar area and relayed to bartenders. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales. Kept track of bar tabs and transferred open tabs to dining area for wait staff. Trained new bartenders on drink preparation and upselling techniques. Poured wine, beer and cocktails for patrons.
Cocktail Bartender
Orange County, CA
Cocktail Concierge/ Apr 2021 to Aug 2021
Upsold customers from shelf to premium brands to help boost sales. Monitored patron alcohol consumption to encourage safety. Advertised, marketed and recommended drink options to guests. Prepared specialty drinks to support servers.
Used POS system to input orders, create checks and issue receipts. Trained new bartenders on drink preparation and upselling techniques. Prepared cocktails from bar recipes and served wine, draft and bottled beer. Created signature beverages to increase revenue and patron loyalty. Collected and organized daily till totals and tips. Blackjack Dealer
Gilbert, AZ
On The Go Casino/ Aug 2020 to Feb 2022
Explained game and casino rules to guests.
Welcomed customers to blackjack table.
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Maintained enjoyable environment by entertaining and engaging players at tables. Performed functional game duties quickly by efficiently handling money and chips. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Shift Leader
Chino Hills, CA
The Childrens's Place/ Jan 2020 to Dec 2020
Supervised and led employees to maintain productivity and customer service levels. Evaluated employee performance, delivering individualized feedback and praise. Checked orders for quality and completeness.
Coordinated shift workers for inventory receiving, auditing and restocking. Directed employees through daily routines.
Resolved customer complaints and reported issues to senior management. Managed schedules, accepted time off requests and maintained coverage for shifts. Reinforced rules to promote superior employee performance. EDUCATION AND TRAINING
Some College (No Degree): Film And Video Production Grand Canyon University
Phoenix, AZ
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