Customer Service Assistant Manager
Resume:
Dawn M. Venator
Buffalo, NY 14223
********@*****.***
Objective: A position in a company where my leadership skills and motivation can be utilized for a customer service position.
Work Experience:
1988-1991: University of Buffalo Statler Commissary
Amherst, NY 14226
Supervisor
Delegated tasks to employees.
Responsible for opening and closing facility.
Ordering inventory.
Cooking.
1995-2002: The Paper Factory
3902 Maple Rd.
Amherst, NY 14226
Assistant Manager
Responsible for opening and closing the store.
Delegating jobs to employees.
Ordering inventory.
Bridal and party consultant.
2002-2003: Saint Andrews Presbyterian Manor
1205 Delaware Ave.
Buffalo, NY 14209
Activities Coordinator
Responsible for transporting residents.
Planned all parties, special events outside the building, entertainment, and formal dinners.
Did all charting and medical sheets.
Welcomed all new residents to the facility by doing a room visit within the first 24 hours of admission explaining what we did in the activities department.
Read current affairs every day, took residents for walks, met with family members on a regular basis so that we could do everything possible to improve their quality of life.
2004-2008: Amherst Pepsi Center
Amherst Manor Drive
Amherst, NY 14226
Assistant General Manager
Managed restaurant, bar, concessions, and catering.
Payroll, vending, hiring and firing employees.
Delegating tasks to employees.
Banking deposits, balancing registers.
Opening and closing all facilities.
Inventory.
Hosted national hockey tournaments.
2008-2012 : Niagara Falls Board of Education
630 66th Street
Niagara Falls, NY 14304
Food Service Helper
Prepared lunch for all students.
Serving students snacks.
Serving teachers lunch.
Cashing.
Supervising the lunch room.
Cleaning kitchen.
2013-2014: Kenmore Tonawanda Union Free School District
1500 Colvin Blvd.
Tonawanda, NY 14223
School Monitor
Supervise in the lunch room.
Helped escort children to classrooms.
Cleaned lunch rooms.
Assisted elementary students with getting their lunches.
2016-Present: BJ's Wholesale Club
2056 Sheridan Drive
Amherst, NY 14226
Member Service Supervisor
Training, scheduling breaks and assigning work to cashiers
Assisting with register transactions (e.g., voids, credit card and check verifications)
Assisting members with courteous and friendly customer service
Daily download, zero sales.
Overnight clothing.
Front door trained.
Gas station trained.
Any gaps in employment history are available upon request.
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