Data Entry Customer Service
Resume:
Danielle McCaskil
Baltimore, Maryland 21239
***************@*****.***
Objective
To obtain employment in an environment in which all of my skills can be best utilized.
Work experience
April, 2017 – July, 2017 Aaron’s Sales and Lease
Baltimore, MD
Accounts Manager
Manages the Customer Accounts Department
Acquisition and Maintenance of Customers
Monitor and recommends payment frequency changes to General Manager
Document all customers agreements and update customers information in the store computer
Complete and maintain weekly truck maintenance sheet and daily sheets daily.
Supervise, develop and schedule the activities of Accounts Adviser
September, 2011 – April, 2017 ESCO LTD; Shoe City
Store Manager
Maintain proper inventory controls and facilitate inventory transactions
Fill open to hire positions by recruiting and hiring new employees
Supervise employees by enforcing policies/procedures
Develop employees by providing training programs
Customer Service
Build a positive team relations
Manage all Supervisory functions
May, 2008 - September, 2011 ESCO LTD; Shoe City
Assistant Manager
Managing a staff of thirteen employees
Merchandising
Sales
Customer Service
Payroll
Managing inventory
Preparing deposits
Human Resource duties such as hiring/terminating, corrective reviews, employee evaluations and New Hire training
Building team relations
July 2006 - Oct 2009 Bates & Associates, LLC
Upper Marlboro, MD
Administrative Assistant to CEO
Appointment setting
Registering patients
Managing calendar
Verification of medical insurance
Accounts payable and receivable
October 2005 - May 2008 St. Bernardine Head Start
Baltimore, MD.
Volunteer Coordinator
Data Entry
Maintaining files
Coordinating volunteer activities in order to generate funds for federally funded program
Inbound/outbound calls
July 2005 - Dec 2005 BJQ Sales and Service
Baltimore, MD
Assistant Manager
Managing staff of 6 Employees; Coordinating schedules and daily tasks for subordinate employees
Telephone and field Sales and Collections.
Increased customer base for rental merchandise for 4 consecutive months based
Customer account maintenance by way of data entry, payment receipt, document filing and retention callbacks.
Merchandising of inventory throughout the sales floor
Daily and weekly reporting for A/R and Sales Ledger audits.
Reconciliation of Inventory and cash reports against FY Budget
Answering multi-line telephones and demonstrating exceptional customer service
March 2003 - July 2005 Automatic Data Processing (ADP)
Baltimore, MD
Client Services Representative
Work with client service team members to answer questions regarding payroll and HR products from the client.
Provide prompt responses to telephone customer service calls in a high volume call center setting through, investigation, research and analysis related to product capability and client product knowledge; ensure that the client is utilizing appropriate processing procedures
Develop and maintain effective ADP/client relations to ensure client satisfaction and improve client retention
Ensure compliance with company, federal, state and local regulations with regard to garnishments, withholdings and wage issues
October 2000 - March 2003 Neighborcare Pharmacy
Baltimore, MD
Team Lead
Supervise 4 departmental employees in absence of supervisor; Calculate hrs worked for department employees to ensure paycheck accuracy.
Process orders using data entry for medical equipment delivery and pick-up for contracted nursing facilities and prepare monthly invoices for orders.
Verify accuracy of orders delivered to customer/patients through routine follow-up calls.
Handle collections in order to meet monthly quotas for the Rental Intake department.
October 1998– September 2000 Aaron’s Rental
Baltimore, MD
General Manager
Operating store with full P/L responsibilities
Met or exceeded budgeted Sales and Collections for 18 consecutive months
Facilitate and Conduct weekly meetings
HR responsibilities including hiring process, corrective actions and performance appraisals; calculating, verifying and submission of hours for payroll for 8 subordinate employees
Company asset management; ordering, auditing and merchandising; A/P and A/R
Travel planning and reconciliation for corporate quarterly meetings.
Education
2001-2003Baltimore City Community College
Business Management
Certificate Program
1989-1991 Baltimore City Community College
Mass Communication
Associate Arts Degree
1984-1988 Archbishop Keough High School
References
Available upon request
Contact this candidate