Quality Manager Customer Service

Rodolph Watfa - page *

Rodolph Watfa

Beirut, Lebanon

*************@*******.*** +961*******

linkedin.com/in/rodolph-watfa-8b210264

Summary

Enthusiastic House Manager eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of managing and training the team to deliver the best results. Motivated to learn, grow and excel.

Experience

Villa Manager / Administration Manager

Al- Othman Holding Company – Khobar, KSA

Sep 2019 – March 2021 (1 year 8 months +)

Supervised 15 employees by implementing company policies, protocols, work rules, and disciplinary action.

Coordinated events for the entire household, including holiday parties, cocktail parties, and small gatherings.

Hosted the events, managing the flow, guiding and greeting the visitors. Managed all intake and discharge paperwork and procedures for residents. Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.

Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.

Maintained store equipment, including furniture, kitchen equipment, luggage, and food. Directed training and retraining of employees to boost performance and enhance business results. Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Conducted regular meetings with the team to share updates, monitor implementations and review findings.

Drafting minutes of the meetings and gathering them in the Knowledge base of the department. Assistant Restaurant Manager - Pre-Opening Team

BeBabel Restaurant, Avenues Mal – Al Manama, Bahrain Dec 2017 - May 2018 (6 months)

Kept restaurant compliant with local hygiene and food safety regulations. Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

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Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks, and upselling food and beverages. Coordinated and organized all restaurant inventory. Quality Manager & Housekeeping Supervisor

Private Affairs Of The Custodian Of The Two Holy Mosques – Jeddah, KSA May 2015 - Apr 2017 (2 years)

Trained and mentored all new personnel to maximize the quality of service and performance. Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Increased employee performance through effective supervision and training. Managed the purchasing role for the villa; ordering/replenishing of supplies (weekly & monthly). Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Updated quality control standards, methods, and procedures to meet compliance requirements. Housekeeping Supervisor

Ecoline Services s.a.l – Beirut, Lebanon

May 2012 - Mar 2015 (2 years 11 months)

Controlled the stock of chemicals, tools & equipment. Prepared operation programs (department bio cleaning programs & full cleaning schedule) and monthly reports.

Evaluated employee performance and developed improvement plans. Prepared & checked the files of the hospital accreditation. Maintained controls over expenses and inventory for optimal budget tracking. Implemented new cleaning processes and team strategies to reduce necessary man-hours per week.

Site Manager

Woosh – Beirut, Lebanon

Aug 2011 - Dec 2011 (5 months)

Identified and capitalized on business opportunities with effective networking. Led a team of 9 staff.

Maintained confidentiality of clients' information to prevent mishandling of data and potential breaches. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

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Room Service Waiter - Pre-Opening Team

Le Gray – Beirut, Lebanon

Jun 2009 - May 2011 (2 years)

Pre-Opening Team.

Prepared orders, set trays, and delivered items to guest rooms attentively and efficiently. Maximized the revenue by upselling.

Handled any guest complaints in the correct manner and in according to the hotel procedures. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Room Service Waiter

Le Royal Hotel – Beirut, Lebanon

Apr 2008 - Apr 2009 (1 year 1 month)

Maximized the revenue by upselling.

Answered detailed questions about menu items, contents, and preparation methods to help guests make informed decisions.

Cleared dishes, trays, and carts from rooms with discretion and professionalism. Verified accuracy and quality of orders before delivery. Education

Holy Spirit University of Kaslik (USEK) – Kaslik, Lebanon Bachelor's degree, Business Administration and Management, General Jan 2004 - Jun 2006

Unachieved

Collège Libano-Européen – Beirut, Lebanon

Administration Management - Technical Baccalaureate in Hospitality Jan 2000 - Jun 2004

Skills

Hospitality Management • Pre-opening • Facility inspections • Microsoft Excel • Customer Service

• Training • Teamwork • Communication • Easily Adaptable • Decision-Making Languages

Arabic Mother tongue

English Very good spoken & written

French Very good spoken & Written

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