Front Desk Customer Service
Resume:
Kanieshiea Woods
Memphis, TN
****.********@*****.***
High-energy, professional offering 2 years of experience in hospitality environments. Talented in coordinating front desk operations to efficiently meet both guest and business operations. Service- oriented and responsive with expertise and adaptability to handle any need. Work Experience
Wage and Investment CSR
Internal Revenue Service
November 2021 to Present
• Process amended returns using multiple systems
Deposit Specialist
Bank of America
March 2021 to September 2021
• Received High volume calls
• Help clients with their deposit accounts
• Transferred money between accounts for clients
• Filed claims for fraudulent activity
• Provide valuable information to clients about their accounts MATAPlus Dispatcher
MEMPHIS AREA TRANSIT AUTHORITY - Memphis, TN
March 2020 to March 2021
• Answer all incoming calls from clients as well as operators driving on the roads.
• Dispatch bus to locations of clients when needed.
• Assist operators with clients, directions to locations, and any occurrences that happens on the road.
• Put all paperwork in such as manifest from the operators.
• Operate with Trapeze and Orbital system for communication with the operators on the road. PATIENT ACCOUNT REPRESENTATIVE
HPC SPECIALTY PHARMACY - Memphis, TN
January 2020 to March 2020
• TALK AND COMMUNICATED WITH PHYSICIANS AND PATIENTS ABOUT THEIR HEMOPHILIA PRESCRIPTIONS.
• WORK WITH MANUFACTURE AND INSURANCE COMPANIES TO COMPLETE PRIOR AUTHORIZATIONS FOR MEDICATIONS.
• USED A PROGRAM CALLED CORE TO GO OVER PATIENTS PRESCRIPTION THAT WAS OVER BY PHYSICIANS.
• RELEASED THE PRESCRIPTIONS TO PHARMACY GET PATIENTS PRESCRIPTION FILLED AND SHIPPED OUT.
• VERIFY THAT PATIENT HAS THE CORRECT INSURANCE ON FILE AS WELL AS UP TO DATE CHART INFORMATION.
Front Desk Agent
NASHVILLE MARRIOTT AT VANDERBILT UNIVERSITY - Nashville, TN September 2018 to November 2019
• Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check- ins and check-outs
• Monitored reservations to track incoming parties and special events
• Posted charges, updated accounts and issued bills to departing guests
• Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
• Posted room charges such as food, liquor and telephone calls based on individual customer actions
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
• Keep guest comfortable and have conversations with them
• Making sure guest where satisfied with their room and stay Front Desk Agent
HOLIDAY INN EXPRESS - Liberty, MO
May 2018 to August 2018
• Responded to inquiries and room requests made online, by phone or email
• Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check- ins and check-outs.
PATIENT ACCOUNT REPRESENTATIVE
LINCARE - Nashville, TN
April 2018 to May 2018
TALK AND COMMUNICATED WITH PHYSICIANS AND PATIENTS ABOUT THEIR CPAP PRESCRIPTIONS.
● CREATE AND FAXED PRESCRIPTIONS TO PHYSICIANS OFFICE FOR SIGNATURE.
● SENT OF THE PRESCRIPTIONS TO GET PATIENTS OFF HELD SALES.
● VERIFY THAT PATIENT HAS ENOUGH CPAP PRESCRIPTIONS FOR THE LENGTH OF TIME NEEDED. Customer Service Representative
WALMART - Nashville, TN
November 2016 to May 2018
• Operated the customer service desk by helping customers with returns and money gram transactions
• Cash Handling (Tremendous Amounts At a time)
• Provide first class customer service to customers
• Cash checks, send money, load cards, etc
• Provide customers with a fast, friendly, clean environment Lead Summer Camp Counselor
YMCA - St. Louis, MO
May 2015 to August 2016
• Lead counselor that managed other counselors
• Made sure the other counselors did their lesson plans
• Led and actively participated in sports/games with the children
• Became a positive role model to the youths and teens
• Maintained the safety and wellbeing of the children
• Help the children learn team building skills
Education
HIGH SCHOOL DIPLOMA
Mccluer High School - Florissant, MO
Skills
• Microsoft Office and multiple hospitality software
• Cash transactions
• 1 year of a lead role
• 2 years Hospitality services
• 3 years of employee relations
• 3 years of Customer Service
• Medical Billing
• Medical Records
• Customer Service Skills
• claims
• Insurance Verification
• Medical Office Experience
• Medical Coding
• Medical Terminology
• Multi-line Phone Systems
• Call center (Less than 1 year)
• Help Desk
Certifications and Licenses
CPR Certification
First Aid Certification
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