Kanieshiea Woods

Memphis, TN

adstx9@r.postjobfree.com

+1-901-***-****

High-energy, professional offering 2 years of experience in hospitality environments. Talented in coordinating front desk operations to efficiently meet both guest and business operations. Service- oriented and responsive with expertise and adaptability to handle any need. Work Experience

Wage and Investment CSR

Internal Revenue Service

November 2021 to Present

• Process amended returns using multiple systems

Deposit Specialist

Bank of America

March 2021 to September 2021

• Received High volume calls

• Help clients with their deposit accounts

• Transferred money between accounts for clients

• Filed claims for fraudulent activity

• Provide valuable information to clients about their accounts MATAPlus Dispatcher

MEMPHIS AREA TRANSIT AUTHORITY - Memphis, TN

March 2020 to March 2021

• Answer all incoming calls from clients as well as operators driving on the roads.

• Dispatch bus to locations of clients when needed.

• Assist operators with clients, directions to locations, and any occurrences that happens on the road.

• Put all paperwork in such as manifest from the operators.

• Operate with Trapeze and Orbital system for communication with the operators on the road. PATIENT ACCOUNT REPRESENTATIVE

HPC SPECIALTY PHARMACY - Memphis, TN

January 2020 to March 2020

• TALK AND COMMUNICATED WITH PHYSICIANS AND PATIENTS ABOUT THEIR HEMOPHILIA PRESCRIPTIONS.

• WORK WITH MANUFACTURE AND INSURANCE COMPANIES TO COMPLETE PRIOR AUTHORIZATIONS FOR MEDICATIONS.

• USED A PROGRAM CALLED CORE TO GO OVER PATIENTS PRESCRIPTION THAT WAS OVER BY PHYSICIANS.

• RELEASED THE PRESCRIPTIONS TO PHARMACY GET PATIENTS PRESCRIPTION FILLED AND SHIPPED OUT.

• VERIFY THAT PATIENT HAS THE CORRECT INSURANCE ON FILE AS WELL AS UP TO DATE CHART INFORMATION.

Front Desk Agent

NASHVILLE MARRIOTT AT VANDERBILT UNIVERSITY - Nashville, TN September 2018 to November 2019

• Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check- ins and check-outs

• Monitored reservations to track incoming parties and special events

• Posted charges, updated accounts and issued bills to departing guests

• Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities

• Posted room charges such as food, liquor and telephone calls based on individual customer actions

• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members

• Keep guest comfortable and have conversations with them

• Making sure guest where satisfied with their room and stay Front Desk Agent

HOLIDAY INN EXPRESS - Liberty, MO

May 2018 to August 2018

• Responded to inquiries and room requests made online, by phone or email

• Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check- ins and check-outs.

PATIENT ACCOUNT REPRESENTATIVE

LINCARE - Nashville, TN

April 2018 to May 2018

TALK AND COMMUNICATED WITH PHYSICIANS AND PATIENTS ABOUT THEIR CPAP PRESCRIPTIONS.

● CREATE AND FAXED PRESCRIPTIONS TO PHYSICIANS OFFICE FOR SIGNATURE.

● SENT OF THE PRESCRIPTIONS TO GET PATIENTS OFF HELD SALES.

● VERIFY THAT PATIENT HAS ENOUGH CPAP PRESCRIPTIONS FOR THE LENGTH OF TIME NEEDED. Customer Service Representative

WALMART - Nashville, TN

November 2016 to May 2018

• Operated the customer service desk by helping customers with returns and money gram transactions

• Cash Handling (Tremendous Amounts At a time)

• Provide first class customer service to customers

• Cash checks, send money, load cards, etc

• Provide customers with a fast, friendly, clean environment Lead Summer Camp Counselor

YMCA - St. Louis, MO

May 2015 to August 2016

• Lead counselor that managed other counselors

• Made sure the other counselors did their lesson plans

• Led and actively participated in sports/games with the children

• Became a positive role model to the youths and teens

• Maintained the safety and wellbeing of the children

• Help the children learn team building skills

Education

HIGH SCHOOL DIPLOMA

Mccluer High School - Florissant, MO

Skills

• Microsoft Office and multiple hospitality software

• Cash transactions

• 1 year of a lead role

• 2 years Hospitality services

• 3 years of employee relations

• 3 years of Customer Service

• Medical Billing

• Medical Records

• Customer Service Skills

• claims

• Insurance Verification

• Medical Office Experience

• Medical Coding

• Medical Terminology

• Multi-line Phone Systems

• Call center (Less than 1 year)

• Help Desk

Certifications and Licenses

CPR Certification

First Aid Certification

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