Customer Service Medical Billing

Maria Burrow

**** ***** ***** **

Marietta, Georgia 30008

Ph 770-***-****

Email: *********@*****.***

Objective

● Specializing in new business development and major market expansion

● Combine entrepreneurial drive with business-management and people skills to drive gains in revenue, market share and profit performance.

● Set a clear expectation and strategic sales vision, effectively train, develop, and coach both for veteran and junior employees across multi location platform

● Cultivate excellent relationships with new and existing customers and account holders

● Ability to turn around lagging operations and prepare companies for fast growth and profitability

Work Experience

04/2020 - Present

America’s Best Contacts and Eyeglasses

Kennesaw, Georgia

Here, my duties consist of a high level of customer service, patient care, sales, human resources procedures to include, hiring and onboarding, scheduling of multiple doctor retail practice, training and development of staff, information technology, and telecom duties, scheduling, staffing of multiple locations,payroll, daily, weekly, and monthly sales goal and performance evaluations across the district. Vision insurance verification for, maintenance of HIPPA procedures and training,implementation of EMR/EHR medical records system, Implementation and training of Telemedicine optical program also known as DRRX, Extensive knowledge of medical and vision insurance processes and procedures, managing profits and loss, inventory, frame and contact lens ordering; point of sale management, and visual merchandising.

11/2018 - 10/2018

Drs. Murrell, Svensen, and Ellis

Anniston, Alabama

Optician / Manager

Here my primary duty involved patient sales and satisfaction as well as maintaining inventory. I troubleshooted prescriptions,fit contact lens. dispensed eyewear, performed frame adjustments, lensometry, and all dispensing optician duties. I maintained optical inventory as well as a high level of patient care. I placed all optical orders as well as applied insurance benefits. Extensive knowledge if HIPPA policies and procedures. Extensive knowledge of medical billing and coding procedures. Updated and trained staff on new processes and procedures involving VSP, Eyemed, and Spectera in order to maximize the patients benefits and increase practice revenues. 09/2014 - 03/2018

Visionworks

Hiram, Georgia

General Manager

Here, I opened and managed a new location from start-up. A multiple doctor retail practice that grossed over 1.85 million dollars annually. I was manager of the year in 2015 out of 740 stores. Here, my duties consist of a high level of customer service, sales, human resources procedures to include:multi-unit hiring and onboarding, scheduling, training and development of staff, information technology, and telecom duties, patient care, sales,scheduling, payroll, daily, weekly, and monthly sales goal and performance evaluations, managing profits and loss, accounts payable/receivable; frame and contact lens ordering; point of sale management, visual merchandising and promotional campaigns. 09/2013 to 09/2014

Atlanta Eye Shop

Atlanta, Georgia

Practice Manager / Optician

My duties consisted of customer service, sales, lasik referrals, human resources procedures to include: scheduling,HR processes, training and development of staff, patient care, sales, managed care,ICD-9/CPT coding, ordering of office supplies, Accounts, P & L, and scheduling of both employees and patients. Training and development of staff on use of OfficeMate v.10.8.6, and migrated office to cloud server. Provide optician services and sales to patients requiring luxury high end products such as Cartier, Ray Ban, Cucci, Armani, Burberry, Prada, Dolce & Gabbana. Perform customer service, sales reaching record sales goals, neutralizing and transposing prescriptions, contact lens dispensing, I & R training, fitting and adjusting frames, conducting inventory, training of new hires, and performed opening and closing store procedures. Bill insurance and submit eyewear orders, establish new accounts with optical wholesalers and laboratories.

01/2012 - 12/2017

ACC Healthcare

Conus

Project Manager / Optometric Technician

Here, I serve as a contracted project manager and on site optician for the United States Military. My duties included traveling throughout Georgia to scheduled sites, set up execution and processing of approximately 200 soldiers per day. In addition I performed visual acuities, assisting the contracted optometrist, taking pupillary distance measurements and ordering BCG's and issuing prescriptions for mask 80 inserts for active ready reserve units in Georgia and throughout CONUS. I performed as project manager and test and fit 150 to 200 soldiers per day on any assigned weekend PRN. This position required some overnight travel and travel throughout conus to include short notice assignments. 10 / 2010 - 1/2013

Eyes R Us

Smyrna, Georgia

Optician / Office Administrator / Technician

Here, I was responsible for front office duties as well as technician, and optician duties. I would also assist the doctor with lasik referrals and explain the process to interested candidates. I maintained optical inventory as well as a high level of patient care. I placed all optical orders and contact lens orders. Established an account with Cobb County schools providing vision screening training to teachers and volunteers throughout the county, as well as follow up screenings, eye exams and eyeglasses to Cobb County students. I assisted patients with all of their eye care needs and purchases while maintaining account orders, setting up a new practice management system. Billed routine vision insurance for eye exams and materials.

06/08 - 06/2010

National Vision Inc.

Marietta, Georgia

General Manager

Here, I managed a multiple doctor retail practice that grossed over 1.37 million dollars annually. My duties consisted of customer service, sales, human resources procedures to include: hiring, onboarding, scheduling, training and development of staff, patient care, sales, managed care,ICD-9/CPT coding, ordering of office supplies, Accounts, P & L, and scheduling of both employees and patients. Set up a mutually successful externship program with a local college in order to develop medical assistants and medical billing and coding students as potential employees in the field of eye care. This practice proved to be very successful and was incorporated throughout the company. 10/2005 - 01/2007

Salle Opticians

Atlanta, GA

Optician

Provided optician services and sales to patients requiring luxury high end products such as Cartier, Mont Blanc, Chanel, Burberry, Prada, Carolina Herrera, to name a few. My duties included: customer service, assisted doctor with lasik referrals in further explanation of the process. Exceeded sales reaching record sales goals of $10,000 per day. I neutralized prescriptions, performed front office duties, and contact lens dispensing, I & R training, fitting and adjusting frames, conducting inventory, training of new hires, and performed opening and closing store procedures.

10-2004 - 10-2005

Lenscrafters Atlanta, GA

Retail Manager

Responsible for setting and achieving sales goals through the process of evaluating, training, coaching and developing employees using guidelines set forth by Lenscrafters. Performed opening and closing duties ensuring that all deposits were accurate and deposited in a timely manner.Strong emphasis on customer service and sales. Generated reports i.e.: sales, remake, daily, weekly monthly sales logs, scheduling reports in order to forecast sales plan and facilitate action plan to run store more efficiently. Held weekly communication meetings evaluated current market trends and sales strategies in order to enforce employee compliance.

11/2003 - 9/2004 I Care of West Georgia Carrollton, GA General Manager

Responsible for the implementation and execution of business plans from conception. Merchandised store, purchased inventory, assigned value to eye care goods, accessories, and optical services available through our employed on-site optometrist. Met with corporate executives in order to provide valuable input regarding co-op advertising. I established accounts with optical laboratories, wholesalers. Set clear sales goals for exceeding KPI's. Performed lasik referrals. Contracted and established accounts with managed care health insurance companies, filed insurance electronically, through the use of the ICD-9, medical coding and HCFA-1500 form. Onboarded employees. Obtained doctor's credentialing for the said insurance companies, IE: Medicare, BCBS, PCHS. Established online accounts for billing and accounting purposes. Trained staff in the use of Unix based pro computer program, customer service, sales, front office skills; cold canvassed greatly increasing profitability, telephone marketing, sales, front office, back office skills, optometric technician, and optician skills. Performed daily operational management duties, established sales goals, performed opening and closing procedures. Also, trained the staff in the use of basic computer skills, responsible for assisting the help desk with problem resolution. Coordinated staff and trained in EMR Systems use, and Microsoft works for patient billing, correspondence. Generated and reviewed daily, weekly, and monthly reports.

Education

09/2020 Georgia Apprentice Optician Licensure - Georgia Board of Dispensing Opticians 12/2005 American Board of Opticians Certification Exam, ABO Certified Optician 11/1997 University of Alabama Birmingham, Alabama Paraoptometric Technician Certification 1/1993 Southern Institute Birmingham, Alabama Associate Degree Business Management 1986/1987 Fayetteville State University Fayetteville, North Carolina Completed one year of general studies

Skills

Officemate 8.9;9.0, 10.5.23, 10.8.6 Excel, Microsoft Access, Powerpoint, Frontpage, Sales, Customer Service, Microsoft Outlook, Microsoft Works, Microsoft Windows 8, 10, Medical Billing and ICD-9-10 Coding,Data Entry, Quickbooks, I File,IT, telecom, Windows '95,'98 - 10,XP, Employee Diversity Training - specific employee relations training fostering positive communication in a multicultural workplace.

HIPPA training- completed HIPPA training involving the government’s Health and Information Privacy Protection Act

Completed Durable Medical Equipment's billing training course as instructed by Georgia Medicare References

● Dr. Ivo Horak, OD

Professional

PH 678-***-****

● Dr. Donald Braxton, OD

Professional

PH 929-***-****

● Sabrina Jones DM

Professional

PH 770-***-****

Contact this candidate