Medical Billing Customer Service
Resume:
Winifred Goodwin
Columbia, SC 29212
**********@*****.***
ADMINISTRATIVE SKILLS
—Proficient in Microsoft Works Suite
—Familiar with medical terminology
—Professional Demeanor & Attitude
—Accounting experience
—Medical office procedures
—Medical law & ethics
—Strong organizational & analytical skills
—Patient Scheduling
—Enthusiastic Employee
—HIPAA Compliance
—Medical billing and coding
—Medical insurance applications & procedures
—Excellent customer service skills
EDUCATION
Virginia College Online - Birmingham, AL
Associate’s Degree in Healthcare Reimbursement June 2015
PROFESSIONAL EXPERIENCE
Columbia Clinic Spine & Joint – Columbia, SC April to June 2015
Healthcare Reimbursement Externship (180+ Hours)
Responsibilities included: prepared and faxed referrals; called to obtain lab, EKG, and other test results for patients; placed vital signs in Electronic Medical Records system; verified insurance; answered patients’ questions regarding fees; used EMR system MD Rhythm to rebill claims electronically; sent refund checks; printed statements to mail to collections agencies for processing on behalf of patients in collections.
Piedmont Center for Mental Health – Blythewood, SC November 2013 to Present
Human Service Specialist I
Responsibilities include: interpret program information; determining eligibility for human service programs; conduct in-office and/or on-site interviews, and/or assessments; analyzing medical, physiological and/or vocational information to help determine an individual’s capabilities; developing and monitoring client service plans; and/or establishing and enforcing support order.
Three Rivers Behavioral Health – West Columbia, SC September 2008 to February 2011
Residential Counselor
Responsibilities included: provided crisis intervention and behavior modification that was needed and implemented for each client; facilitated peer groups and participated in staffing of clients; assisted in coordination of community activities; monitored client visits/family relations; provided feedback to treatment panel of clients’ behaviors; documented and reported findings to clinical staff for review as needed; provided transportation when necessary.
G. Werber Bryan Psychiatric Hospital – Columbia, SC January to March 2008
Mental Health Specialist B
Responsibilities included: monitored patients’ daily activities; ensured safety and security of patients; escorted patients as needed to medical appointments; maintained custody and control of client movements within and outside the hospital.
Mentor Network – Columbia, SC June 2005 to March 2012
House Manager
Responsibilities included: supervised 10-15 staff members; maintained and provided monthly schedules for staff; ensured monthly budget was completed and submitted to human resources; ensured correct accountability of medication for consumers; ensured correct and appropriate pay of staff; conducted staff meetings; trained staff as needed; ensured policies and procedures were followed by staff to provide safe and secure care of consumers; handled corrective actions of staff as warranted; ensured proper communication with the families of the consumers.
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