Customer Service Relations Manager
Resume:
SUSAN C. ROCKETT
secondary education retail management restaurant management
CONTACT
************@*****.***
LINKEDIN.COM/IN/
EXPANDINGHORIZONS
KINGSLAND, GEORGIA
EDUCATION
BACHELOR OF SCIENCE, ENGLISH
VALDOSTA STATE UNIVERSITY
VALDOSTA, GEORGIA
BACHELOR OF COMMUNICATION
WESTERN KENTUCKY UNIVERSITY
BOWLING GREEN, KENTUCKY
KEY CAPABILITIES
• Public relations
• Marketing and merchandising
• Corporate communications
• Team Leadership
• Project management
• Diversity, equity, and inclusion
HUMBLEBRAG
“Susan would be an excellent choice for any
professional organization. Her professionalism,
organizational skills and enthusiastic personality would certainly be an asset.”
-- Shane Miller, Superintendent/Miller County
Schools, Georgia
Additional references available via LinkedIn
PROFILE
Communications, education, and personal relations professional with experience across multiple industries including secondary education, retail management, and restaurant management.
Marketing and merchandising expertise.
Experience in several leadership positions requiring team collaboration, skilled problem- solving, execution of strategic plans, and the meeting of strict deadlines.
Innate ability to cultivate strong, lasting connections with clients, pupils, and peers.
Strong written and verbal communication skills and a high degree of natural empathy.
Passionate, innovative, and resourceful.
PROFESSIONAL EXPERIENCE
SECONDARY EDUCATION PRE-ADVANCED PLACEMENT ENGLISH 1 Camden County Schools Kingsland, Georgia 08.2019 – present
• College Board certified.
• Implementation of the Pre-AP English 1 program – first middle school in Georgia.
• Adapt and evolve strategies to instruct a diverse student demographic.
• Collaborative planning with team members in preparing educational objectives.
• Utilization of various pedagogies: constructivist, collaborative, integrative, reflective, and inquiry-based learning.
• Integration of advanced technology-based assignments.
• Professional development for continuing education.
• Continuous communication with families and local merchants.
• Coordination and supervision of special events.
• Member, Professional Association of Georgia Educators. SECONDARY EDUCATION ADVANCED PLACEMENT LITERATURE Atkinson County Schools Pearson, Georgia 08.2006 – 05.2019
• College Board certified.
• Leadership Team member; School Council member; Department Head.
• Professional Learning Communities Consultant.
• Young Georgia Authors Coordinator; One Act Play Instructor and Coach.
• Expertise in American, British, and World Literature/English Literature and Composition.
• Member, Professional Association of Georgia Educators. SECONDARY EDUCATION WORLD LITERATURE
Coffee County Schools Douglas, Georgia 08.2005 – 05.2006
• TOTY nominee.
• Professional Learning Communities Consultant; School Council Committee member.
• Young Georgia Authors Committee member.
• Professional development for continuing education.
• Member, Professional Association of Georgia Educators. MARKETING AND PUBLIC RELATIONS MANAGER
Colby’s Fine Food and Spirits Owensboro, Kentucky 1995 – 1998
• Public relations manager in charge of planning, marketing, and promoting community events to include the International BBQ Festival, Golf Scramble, Friday After Five, and weekly Downtown Merchants Association meetings.
• Financial management to include quality and inventory control, payroll, weekly orders, and nightly deposits.
• Organization and execution of catering provided to large weddings and banquets.
• Esteemed customer service and employee morale.
RETAIL MANAGEMENT
The Limited Incorporated Owensboro, Kentucky 1993 – 1995 Recipient of the “Shrink in the Pink” award for inventory control.
• Marketing and merchandising manager.
• Financial management to include inventory control, merchandise orders and sales, scheduling, and payroll.
• Recruiting and training of employees.
• Organization of weekly shift manager meetings.
• Customer service and sales specialist.
• Employee morale incentives.
Contact this candidate