Service Worker Customer

Shuleahcim (Lace) Haynes

**** ****** **, *********, ***** (US)

****************.**@*****.***

443-***-****

Professional Summary

A motivated,reliable, hardworking, ready to work, worker with conscientious and self- directed professional, successful at working in independent and paired group capacities, with 4+ years with friendly customer service skills, and quick adapting skills. with great people skills and sales experience. Currently A Certified Home Health Aide In Love With My Field Ready To Be Hands On. Great Quick Adapting Skills

Employment History

• Helping clients with day - to day tasking

• Experience and Giving Daily Care • Experience in housekeeping • Medication reminders

• Catheter care

• Great with Handling different cultures

• Great friendly approach and appearance

• Preparing meals for clients • Assisting in appointment visits, Helping to get on transportation if needed, being a companion assisting in doctors visit if allowed

• Making errand runs

•Taking care Of Daily Household Chores • Disposing trash and bodily fluids correctly

Home Health Aide, Nascentia Home Health Aide. Syracuse, NY Mar. 2021 - Jul. 2022

Adaptive skills

Teamwork

Training Others

Customer Service

Multitasking

Friendly Approach

Dedicated

Communication skills

Great time managemen

Reliable

Skills

• Transfer care

• Experience with Transfering A Patient In A Wheelchair From Bed To Chair and From Chair To Bed / and Shower • Hands on care

• Perineal care experience

• Being A Genuine HHA • Depending on patients, each careplan varies

- I Have Worked Both Store, Being A Cashier/ Sales Associate,Then Became A Designated Hitter Working Both Store & Pharmacy-

• Have Some Pharmacy Skills

• Cashing out Patients

• Giving Prescription to Patients

• Closing store

• Help open store With Management Lead • Take out trash

• Vacuum floors

• Fix shelfs

• Sign in and out with Id Number and Badge

• Checking for Counter-fits

• Handling Western Union Transactions

• Handling money Transactions

• Transaction Involving Adding Money To Customers Cards

• Stocking

• Receiving truck, Stock Shelfs

• Discard Patients Important Paperwork in The Correct Throw Away Disposal

• Receive fed-ex packages

• Making return transactions for Customers

• Adjusting Stock management

Cashier, Walgreens. Syracuse, NY

Sep. 2021 - Mar. 2022

• Sanitation

• Help customers find Vitamins/ and products

• Answer Walgreens Call Lines • Scheduling Appointments For Customers • Canceling or Rescheduling appointments for Customers

• Curbside handoff Experience

• Friendly customer service

- Located At The BALTIMORE VA MEDICAL CENTER-

Canteen (Starbucks) *Transferred to Syracuse, NY

Baltimore MD to Syracuse Ny -Head Lead Position-

• Learning & preforming new drinks

• Training New Baristas- training strategies based on individual barista knowledge, experience, strengths, learning speed

• Daily scheduling- giving breaks, lunches • Multi-tasking a variety of different cultures and emotional behaviors

• Taught proper procedures and strategies for success to new employees.

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

• Learned every menu preparation and numerous off-label drinks to meet all customer needs.

• Handling daily problem solving

• Specializing in catering specialized orders

• Reporting lower stock items accurately calculating prices

• Accommodating any customer with food allergies or dietary restrictions

• Sanitation •Stocking / Restocking Beverages & Pastries • VENDING*

Barista, Starbucks. Baltimore, MD

Apr. 2020 - Jun. 2021

Retail Associate, VA MEDICAL CENTER. Baltimore, MD Sep. 2018 - Jun. 2020

-Located In The BALTIMORE VA MEDICAL CENTER- Part

Time, Separate Position & Pay-

• Stocking inventory

• Displaying friendly customer service

• Handling transactions, issuing receipts, process refunds, credit or exchanges

• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

• Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.

• Maintained clean sales floor and straightened and faced merchandise.

• Logged reports, expenses, receipts

• Closed Store

•Cashier

•Stocking/restocking coke products

-Located In The Canteen- Food Service Worker Head Lead-

•Maintained adequate levels of condiments and well-daily stocked drink stations to keep service flowing smoothly • Assisted cashiers with processing customer payments and documenting orders.

• Advertising products

• Adapting to different work stations, and filling in where needing

• Tracked meal purchases and accepted payments at cash register.

• Cleaned and sanitized surfaces, tools, and equipment.

• Delivered exceptional guest experiences through attentive service and quick response to issues

• Stocked/ Restocked Products Such As Cold Bottle Beverages, Soda Machine Bags, napkins, silverware, Snacks

Food Service Worker, VA MEDICAL CENTER. Baltimore, MD Dec. 2018 - Jun. 2020

• Daily Sanitation

• Customer Friendly Service

•Assisting any veterans

• ringing Customers for correct items & the correct quantity

• Giving Lunch Breaks, 15 minute Breaks •Opening Cafeteria

• Close Cafeteria

•Mandatory Santiation Days

• Provided excellent customer service by greeting customers

• Kept food preparation area, equipment and utensils clean and sanitized

• Took orders, collected payments. •Cooked On Food Line

• Maintained fast speed of service, especially during rush times.

• Assisted other team members

• Worked front counter, drive-thru and other areas as needed.

• Prepared products following restaurant, health, and safety standards and procedures.

• Multi-tasking both drive-thru

• Displays fast, efficient, and friendly customer services

• Handling grill

• Handling food service line both for front counter and drive-thur

• Advertising products and new deals •Excellent Multitasking Crew Member, McDonalds. Syracuse, Ny

Mar. 2016 - Sep. 2018

Summer Time Only / Part Time Job

•prep age appropriate snacks and meals.

• Assisted children with homework assignments and special projects across different subjects.

Babysitter, Nanny Daycare. Syracuse, Ny

Aug. 2015 - Aug. 2016

• Taught children to organize toys, wash hands and share by leading by example.

• Created and implemented diverse educational strategies to boost development.

• Organized and cleaned home after activities by picking up toys and straightening up play room.

• Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.

• Monitoring in children ages 1-8 years of age

• Prepping daily varieties of food servings • Maintained updated list of emergency contact information and child's health information in case of emergencies.

• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

• Studied and researched food allergies to understand requirements for individuals with such conditions.

•friendly, loving care

Education

Williams Nottingham Highschool, Syracuse, Ny

High School Diploma, Aug. 2018

Contact this candidate