Customer Service Representative
Resume:
August **** to
April ****
March **** to
October 2018
May 2006 to
September 2009
Summary
Organized, motivated and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills
Budget Control
Human Resources Oversight
Sales Tracking
Policy Development and Enforcement
Customer Service Management
Goal Setting
Employee Motivation
Staff Scheduling
Decision Making
Verbal and Written Communication
Team Leadership
Money Handling
Experience
American Cash Advance Inc.
Laplace, LA
Store Manager
Managed inventory control, cash control and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Managed one of the top stores in the company, that reached companies goal each month.
Buddys Home Furnishings
Laplace, LA
Account Manager
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Oversaw new business development and customer servicing. Liaised between account holders and various departments. The Money Tree
Laplace, LA
Customer Service Representative
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or Glenda Edwards
Laplace, Louisiana 70068
***************@******.***
July 1999 to
September 2005
May 2001
wants.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Answered average calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. Alamo/National Car Rental
Kenner, LA
Car Rental Agent
Managed multiple tasks in high-volume environment. Responded quickly to customer inquiries, answering questions and offering insight into products.
Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Addressed guest complaints and resolved issues to promote satisfaction. Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Maintained energy and enthusiasm in fast-paced environment. Maintained excellent attendance record, consistently arriving to work on time. Served customers and followed outlined steps of service. Offered friendly and efficient service to customers, handled challenging situations with ease.
Education and Training
East St. John High School
Reserve, LA
High School Diploma
Accomplishments
Managed a store that exceeded company expectations in every category. Exceeded monthly store sales goals.
Supervised team of three staff members.
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