Customer Service Starbucks Barista
Resume:
Fransisca Guerpo
Las Vegas, NV 89102
Cell: 702-***-****
Email: **************@*******.***
Objective:
I have very strong customer service experience and management skills. I have been in the customer service field for the last 18 years and in management for 6 years. I would like to be hired into a company where my experience can help maintain, or enhance customer productivity. I feel I am very outgoing, detailed oriented and I am always willing to learn more and progress to benefit the company I am working for.
Professional experience:
HMS Host: Starbuck Barista Las Vegas Airport, Las Vegas, NV June 2021-September 2022
• Make sure that my cash drawer is balanced at the end of every shift.
• Follow all Starbucks policies and procedures
• Follow all HMS Host and Airport policies and procedures.
• Properly prepare all drinks according to standards.
• Create an unforgettable experience with all guests that come through my establishment Cal Ranch: Department Lead Las Vegas, NV
May 2020-April 2021
• Record sales in my department.
• Count and stock all merchandise in my department.
• Price all merchandise that was stocked.
• Lift 50lbs or more.
• Maintain and keep my department clean.
• Report any violations to my manager.
MGM Resorts International: Monte Carlo Starbucks Barista Las Vegas, NV April 2017-December 2019
• Make sure that my cash drawer is balanced at the end of every shift.
• Follow all Starbucks policies and procedures
• Follow all Monte Carlo and MGM policies and procedures.
• Properly prepare all drinks according to standards.
• Create an unforgettable experience with all guests that come through my establishment Romano’s Macaroni Grill Restaurant Manager Waikoloa, HI April 2016 –March 2017
• Supervise and manage a staff of 70+ employees
• Organize and follows up on all FOH and BOH training programs using the training materials provided by the company.
• Manage and report all weekly labor to Human Resources in a timely manner.
• Coach and counsel employees in accordance with the restaurant policies and procedure.
• Ensure all areas have the proper coverage as well as assist with covering areas that may need help due to business demands
• Ensure restaurant is kept clean and proper food handling is being practiced in accordance to the Romano’s Macaroni Grill brand standards and the Hawaii Health Department.
• Handle large amounts of cash as well as ensuring that all drawers balance and night drops are accurate and in line with our nightly reports that are created from our POS system Kazi foods –Burger King Restaurant Manager Kamuela, HI October 2014- April 2016
• Supervise a staff of 15+ employees
• Organize and follows up on all FOH and BOH training programs using the training materials provided by the company.
• Manage and report all weekly labor to Human Resources in a timely manner.
• Coach and counsel employees in accordance with the restaurant policies and procedure.
• Ensure that all waste is accounted for and log waste in proper waste logs and entered daily into our daily waste log system.
• Ensure restaurant is kept clean and proper food handling is being practiced in accordance to the Health Department.
American Life Income Insurance Agent Hilo, HI
August 2012- October 2014
• Collect payments on policies
• File claims for the insurance policy holder
• Follow up on all delinquent accounts
• Ensure that all proper steps of our customer service are being followed Fun Factory Lead Customer Service Rep Kona, HI
March 2005- March 2007
• Supervise a staff of 15 employees
• Ensure all areas is kept clean in accordance to the company standards as well as The Health Department standards
• Implement new and enforcement of current policies and procedures as well as creating all weekly schedules in accordance to staff availability
• Track all employees time and attendance as well as over/shorts
• Handle large amounts of cash as well as ensuring that all drawers balance and night drops are accurate and in line with our POS system
Education:
Waiakea High School Hilo, Hawaii-Diploma in completion of general education Graduation Date: May 2002
Skills :
18 years of customer service, 6 years in management, 8 + years in all updated computer software such as Microsoft Excel, Word & Outlook, Email, 10-Key, Intranet & Internet experience, Infogenesis and ALOHA knowledge, Micros, ServeSafe Manager Certification. References Upon Request.
Contact this candidate